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“Small print against children”
Review of Hotel Neruda

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Hotel Neruda
Ranked #77 of 204 Hotels in Santiago
Reviewed 29 May 2017

I booked a night at this hotel for my family indicating the presence of one child.

Stunningly, the reservation price did not include the child despite all appearances and a successful credit card payment. The small print in fact required an additional fee of CL$25.000, that is about US$37.

Such deceiving business practices should be condemned.

Avoid this hotel for family trips.

And of course keep away from the minibar which is another rip-off.

Room Tip: Renovation underway in the hotel.
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  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank jaburrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerenteHotelesNeruda, Gerente at Hotel Neruda, responded to this reviewResponded 30 May 2017

Dear: Thank you for your opinion, we will make the necessary improvements for a better stay.

Best regards,

Att, Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 640 reviews

Reviewed 27 September 2016

Stayed in this hotel for 4 nights for business. Room was big but carpet was stained and in bad shape. The whole room looked old. The hotel is well located but in a very busy corner and you can hear everything - not sure if its hotel's fault or not - maybe more insulation? Anyway, very noisy and not so comfy. Breakfast was not the best and almost everyday they had an event downstairs - so if you enjoy quite breakfasts...not going to happen. So, going back to Chile soon but not staying here, I don't think is good for business travelers.

Room Tip: Top floor is a must.
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  • Stayed: October 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank gmbc76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 September 2016

Dear: Thank you for your opinion, we will make the necessary improvements for a better stay.

Best regards,

Att, Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016 via mobile

This was a good surprise. The room was huge and had three double beds. The location was excelent, near the subway, restaurants and stores. Breakfast was included and was very good. They advertised as having indor pool, but it is inside the gym and if there is a class going on, you cannot go in. After 6 PM there is no maintenence, and ig something does not work in the room you will have to wait till the next day. Staff was friendly and helpfull.

Stayed: August 2016, travelled with family
Thank Branca2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 September 2016

Thank you for your feedback, we are very happy that you liked our hotel there, we wait for another occasion


Greetings,

Management Hotel´s Neruda.

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Reviewed 17 August 2016

The hotel is Ok, the rooms are confortable, new Led Tvs, small fridge. All the public places have been remodeled, maybe next step is to remodulate the inside of the bathrooms and rooms. The bes is very confortable, and the sheets are good quality.
The breakfast is very good. I would only ask them to ad EXPRESO coffee.
The service is very good.

Room Tip: Higher floors are have mor sun light
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  • Stayed: August 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Alberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos P, Director de Relaciones con Clientes at Hotel Neruda, responded to this reviewResponded 19 August 2016

Dear Traveler.

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Warm regards,
PR Management

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Reviewed 15 June 2016 via mobile

The hotel needs an update. The rooms are OK but dated, especially the bathroom. I had a large room with all comfort but it was clearly some years old, the bathroom at least 20-30 years (at least it looked that way). The bd was very comfortble, though, and the room was clean.
Check-in and service friendly, breakfast OK but not breathtaking.
For the money they charge a bit disappointing.

Stayed: June 2016, travelled on business
Thank KasperSolingen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar E, Director de Relaciones con Clientes at Hotel Neruda, responded to this reviewResponded 21 June 2016

Dear Kasper;

We thank you for your words at TripAdvisor. Obviously the situation you experienced with us was not the best, and we deeply regret every single incident you had. Be sure that your case has also been completely analyzed and corrected to avoid such unfortunate things to happen again. We are very clear of our mistakes, and, if possible, on any new visit you may have, we will surely live up to the standards we have met in other cases.

Our every best.
PR Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Neruda

Address: Avenida Pedro de Valdivia 164, Santiago, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #77 of 204 Hotels in Santiago
Price Range: $136 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Neruda 3.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Neruda Hotel Santiago
Hotel Neruda Santiago

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