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136 - 141 of 1,849 reviews
Reviewed 2 January 2018

The hotel is clean and modern and the staff are friendly and always willing to help. It's near to restaurants and entertainment in La Mariscal, the La Jardin mail and a nice walk to the old town. Only negative was that housekeeping could do a better job dusting in the room.

Stayed: January 2018, travelled solo
1  Thank Les L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2017

The staff were OK, not the most knowledgeable or helpful. When our room was cleaned, something was always wrong, they did not replace coffee one day and clean coffee pot, next day they did not replace shampoo and conditioner. Not normal for a JW Marriott.

Room Tip: We had a view of entrance way, not recommended
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JLWK2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this reviewResponded 31 December 2017

Dear Guest,

Thank you for your feedback, there are always areas of opportunity, and we appreciate you shared it with us.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017

In December 2017 we stayed for a total of 3 nights at the JW Marriott Quito Hotel. Our stay was part of a Celebrity Expedition Cruise to the Galapagos. Two nights prior to the cruise and one night after the cruise. This is an excellent hotel, quite modern, very well maintained with rooms that are large and quite comfortable. The buffet breakfasts that came with the room were very good, lots of choices and all freshly prepared. I would definitely stay at this hotel if I were in Quito. The only downside is the location of this hotel which is outside the central part of the old city – this would only matter if you wanted easy access to that part of Quito.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Albert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017

We stayed here in December before and after an excellent cruise with Silversea to the Galapagos. The hotel is of a good standard but not as high as other JW Marriotts in North America . The rooms are clean and spacious . We stayed in Executive rooms and the junior suite . The junior suite is excellent - spacious and worth the small additional cost . The executive lounge is excellent - good selection of food and snacks all day . The room service was fine though of variable quality - perhaps because our stay spanned Christmas . We had a Christmas Eve dinner in The Hacaenda restaurant which was good . The taxi service from the hotel is good but twice the price of a yellow cab - but safe and good if there is a party of 4 or More . The taxi driver trips from the hotel are good and much cheaper than an organised tour . This hotel is a great base in Quito to go on to the Galapagos or the Amazon and is used by many high end tour companies

Room Tip: Junior suite at high level is good and good value
Stayed: December 2017, travelled with family
1  Thank N4253YVmarkf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2017 via mobile

So many of the five hotels we visited in Ecuador were quaint and charming. But, by day 9 of a long trip we yearned to be back in the modern conveniences of the world. This hotel is it. Although we paid clearly a big up charge for vip floor with club benefits, it was worth it. So lovely, food great, staff so charming. Room and wifi totally immaculate (very good housekeeping staff) and every modern convenience. My only comment would be I didn’t love the mattress..too soft and not great. Otherwise, this was a surprisingly good stay. When we first arrived from the exterior I was worried it was like any generic boring Marriott in the US, don’t let the outside fool you. Would definitely recommend and stay here again!

Stayed: December 2017, travelled with family
1  Thank Hungrymungry22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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