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Reviews (1,107)
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42 - 47 of 1,107 reviews
Reviewed 2 January 2018 via mobile

We were having dinner near the hotel and suddenly notified by our airline cancellation. The hotel staff was most helpful with this issue. They even had their driver get us to another hotel next to the airport so we could make our altered schedule (of course we paid him). We weren’t booked at the hotel. Their compassion and understanding is admirable and would absolutely book with them in the future.

Stayed: December 2017, travelled with family
1  Thank SAW1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this reviewResponded 22 January 2018

Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2017

A great hotel, especially for such a large one. Service was very good, room was huge and well appointed. Located in the new part of town. wif worked very well. A nice restaurant and separate bar. Tennis court and pool.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Drew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this reviewResponded 26 December 2017

Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

From the time we arrived to the time we left all the staff were excellent and friendly. For a hotel in a group it was one of the best we have stayed at. The breakfast buffet was out of this world and everything you could think of. The leisure facilities were excellent. With indoor/outdoor pool steam room etc. The room service was also excellent and although all the food was fairly expensive it was worth it! Well done swisshotel! Yes the hotel was in the more modern business area taxis were not e pensive

Stayed: October 2017, travelled as a couple
1  Thank aek8491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this reviewResponded 26 December 2017

Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017 via mobile

Booked this hotel through Hotwire for $89/night plus tax. Beautiful room. During the day the room was noisy from the busy street. Found the restaurant over priced so ate at one of the many fine dining establishments in Quito.

Stayed: December 2017, travelled as a couple
1  Thank gaylene1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this reviewResponded 26 December 2017


Thank you very much for your comment, your opinion is important for us. We apologize for any inconvenience; we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Stayed previously and was welcomed back with open arms.

The hotel is in a great location and the staff were all very friendly.

The food was good in the hotel and the prices were reasonable.

Only problem I had was the shoe cleaning service which didn't work. Basically you left your shoes outside the room and they were supposed to be collected and returned in the morning. However in reality this didn't work as they never collected the shoes.

Overall an excellent hotel made better by glorious staff.

Stayed: November 2017, travelled on business
Review collected in partnership with swissotel.com
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supervisor M, Director de Relaciones con Clientes at Swissotel Quito, responded to this reviewResponded 30 November 2017


Thank you very much for your comment. We are very pleased to know you enjoyed your stay with us, we are always working on bettering ourselves to provide a high quality service. We hope we can host you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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