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Reviews (1,289)
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Show reviews that mention
All reviewsthe club loungefour pointssoccer stadiummajor shoppingmall across the streetlarge mallbusiness districtroom service ischoose this hotelexcellent hotelbreakfast buffetbusiness tripthe hotel is cleanexcellent stayrooms are comfortableupgraded to a suitefitness center
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28 - 33 of 1,289 reviews
Reviewed 18 January 2018

We stayed in rooms that were to have two queen beds. Instead we got 2 double beds, but everything else about the room and the stay were perfect. The only drawback about the hotel is that it is further from the center than other hotels. That meant that we paid one dollar about more for taxis, each way, than if we had stayed elsewhere. We thought it was well worth it. The cleanliness of not only the room but also the air conditioning was outstanding. We enjoyed the gym.

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank RocketrobMiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 1 February 2018

Dear RocketrobMiami,

Thank you for your review and for letting us know that you had a good stay and you enjoyed our Fitness Sheraton.

For our team is very important to know that we met your expectations and that you recommend us as to every traveler that comes to Quito.

We look forward to your next visit!

Best Regards,

Michel Thorin
Gerente General

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Me and my girlfriend had a wonderful stay at the Sheraton Quito. The staff was extremely attentive and the room was very comfortable. The only reason I'm giving the hotel a 4 star review is because of the fact that they suggested an expensive tour to Cotopaxi with an unexperienced driver, much less tour guide.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ericksv2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 12 January 2018

Dear ericksv2,

Thank you for your review and for letting us know that you had a good stay and that you enjoyed everything Sheraton Quito has to offer. We will review our tours quality in order to improve our service.

We certainly hope to see you back again on your next visit to Quito!

Warm regards,

Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

We stayed 2 nights at the Sheraton Quito at the end of 10 days in the Galapagos Islands. We used points and just wanted a good place to relax a bit and explore quito. This is one of the best Sheratons I've ever seen. Big hotel, in the business district, about 4 miles from the historic district / tourist areas. We were on the club floor, the club lounge could pretty much be a free restaurant for dinner and the breakfast selection was amazing. Would absolutely stay here again while in Quito.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ktimmons001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 8 January 2018

Dear ktimmons001,

Thanks you for preference of our brand and for your valuable comments about our services, these will help us to motivate and keep providing the service that our guests deserve.

Looking forward to host you soon.


Warm regards,

Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

Everything was great - the location, service, the room. The staff are all friendly, polite and helpful. I'll definitely stay there again if/when I'm in Quito. The Hop-on Hop-off bus stop is only a half a block away.

  • Stayed: December 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank canadaisc00l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 12 January 2018

Dear canadaisc00l,

Thank for writing this amazing review about our hotel. It's great to read that you had a fantastic experience and that you felt the warmth of our service and enjoyed everything our hotel has to offer.

For our team is very important to know that we met your expectations and that you recommend us as to every traveler that comes to Quito.

We look forward to your next visit!

Warm regards,

Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

I have spent 7 weeks in Sheraton and liked it very much. There were few small things that were not the best for me, but I asked hotel staff and they fixed them. All the employees are polite and professional, they do exactly what's needed. The only thing I didn't like is old TVs in rooms.

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank B1zkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Manager at Sheraton Quito, responded to this reviewResponded 11 January 2018


Dear B1zkit,

Thanks for writing this amazing review about our hotel. It's great to read that you expended several days with us and you felt the warmth of our service and enjoyed everything our hotel has to offer.

We will take note about your opinion in reference to our TVs.

We certainly hope to see you back again on your next visit to Quito!

Warm regards,

Michel Thorin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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