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Reviews (392)
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All reviewsgreat locationmajor mallbedroom and living roommall across the streetshower temperaturecarolina parkbed was comfortablegreat roomroom rateafter midnighthotel is locatedexcellent hotelbreakfast was includedquicentroplazaratesusd
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Reviewed 3 November 2017

This is a nice hotel in a great location in Quito. It's right across the street from Quicentro, a major shopping mall in Quito and it's also right across the street from the start of the hop on / hop off Quito Bus tour.

We stayed at this hotel because the location was perfect for us, it was two blocks away from where our daughter was spending her semester abroad.

We stayed at the hotel in Mid October 2017.

We arrived late (1:00AM) on a Thursday night (Friday morning), and stayed on the third floor. Much to our surprise, there was very loud music to be heard when we arrived and were trying to fall asleep. Friday night was also very noisy. Saturday and Sunday night were not as noisy, but it appeared that there was a wedding reception or something going on in the banquet facilities. The hotel has large banquet facilities.

In the morning, the traffic noise is fairly loud. To be fair, our home is in a very quiet neighborhood and we are not at all used to traffic noise.

Other than the noise, the hotel was great. Service was good.

KEY TIPS:
1. The hotel charges a 10% service charge - so no need to tip the staff. They will willingly accept and appreciate it, but we were surprised to find a 10% service charge on our bill when we checked out. This is a fairly common practice in Quito restaurants, but we were surprised to also find it on our hotel bill and were not informed of it when we checked in and tipped throughout unaware of the service charge.
2. The concierge may offer to get you a "safe taxi". If you are comfortable riding the local taxis, absolutely no need to take him up on his offer. Go outside the hotel and get in a taxi. The premium for a safe taxi on our one trip was 50%. Mind you taxi fares in Quito are extremely reasonable so, it's not that much more. In fact, Quito is the only city I've been to where taxi fares are usually less than the cost of a drink! Really, no excuse to drink and drive.

Room Tip: Ask for a room as high up as possible, and an odd numbered room (that will put you on the side away from Avenida Naciones Unidas.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank CDN_in_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 9 November 2017

Dear CDN_in_CO:

We appreciate your time time to complete this survey and we say thank you for your comments to help us to improve every day.

Our goal is your satisfaction and let you a great experience.

Will be a plaesure to serve you again.

Best regards.

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

I stayed here September 2017 while assisting tattoo artist and actors who attended the Ecuador Tattoo Convention that also took place at this location. I was extremely happy with the suite size rooms! Included was a wet bar, sitting area with couch, Jacuzzi tub, huge walkin closet as well. The hotel is centrally located so if sensitive bring your ear plugs. But DO take advantage of the huge mall right across the street and excellent restaurants all around. There is an awesome park right across the street as well! I felt extremely safe in this downtown city where many people are seen coming and going from jobs and happy hour. The hotel played awesome throw back music in the lobby and had gorgeous rose bouquets all around too. Food was also exceptional! really a great pleasure staying here.
something to note ... Ecuador is very high above sea level. I absolutely noticed it in my breathing. Pick up some liquid oxygen to add to your water! It helps.

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 25 October 2017

Dear Jennifer L:

Thank you so much for your time to share your experience with us.

We are so exciting to know you enjoyed our great location with malls, parks, restaurants, and our confortable rooms with living area, jacuzzi, bedroom.

We will hope to be your choice when you visit again our city, will be a plasure to serve you again.

Regards.

David

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Reviewed 20 October 2017

I felt the hotel was overall not a good deal. The gymnasium did not have treadmills that worked properly. The jacuzzi and sauna were not working in the gymnasium. I thought breakfast was included but was told I had to pay extra for it. When I tried to check out after paying in full at check in I was harassed and told to pay an extra 57.00 for no reason.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 710linzip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 23 October 2017

Dear 710linzip.

We apreciate you re comments that help us alot. In this point we are in a state of remodetation of are hotel.
We hope next time we can help you with your needs,

Best Regards,

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2017

Excelente hotel con un magnífico servicio. Great Hotel, excellent service. This a very well located hotel with good amenities and very well trained personnel at a good price. Hotel muy bien ubicado en Quito con magníficas instalaciones y a muy buen precio. Personal educado y bien entrenado.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank T9042WYjosea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017
Google Translation

Estimad@ T9042WYjosea:

Apreciamos su comentario, esto nos motiva a seguir cumpliendo los objetivos que nos planteamos de dar a nuestros huéspedes el mayor servicio que esperan de nosotros, complemetando la gran ubicación en la que nos encontramos y las amplias y confortables habitaciones que tenemos, al igual del gran servicio que todo nuestro personal busca dar.

Esperamos que nos visite nuevamente, será un placer servirle.

Saludos

David.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

The hotel was very clean and spacious and the staff was very friendly and accommodating. It is across the street from Quicentro Mall, so there were several options for shopping, food, and snacks. Overall a great experience.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank cathyvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2017

Dear cathyvon:

Thank you for your time to share us your experience with us.

We appreciated you enjoyed our great location and our friendly staff, this is our goal with every guest who visit us.

Really, we hope that you return again very soon.

Regards.

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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