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Best Western CPlaza Hotel
Ranked #61 of 116 Hotels in Quito
Reviewed 8 November 2017

I chose this hotel because I had stayed in other Best Western hotels and felt like it would be a good choice, however it was just ok.
Yes, it did have wifi and all the amenities, but the place was old. The decoration and infrastructure was old and everything worked slow. (except the elevators, fastest ever)
The breakfast was not included, and it didn't offer basic things. The staff was a bit slow to bring things out and one even told me that because it was a festive day there wasn't any orange juice left because people didn't work during the festivities...like HUH??
Besides that, we were a group of 3,(parents and daughter) and we had booked a double bedroom, but when we got the room the beds were super small, 2 could barely fit in one, and when we asked for extra beddings for the sofa bed there was they said it was impossible because it wasn't included in the fare. To that we answered that the 3 of us could not fit properly in the room due to the beds, but the resolved that the next day. (so one night we slept like we were in a tuna can)
The location was pretty good, next to a mall and to 2 main avenues, but there was a lot of noise during the night and especially during the early morning.
The staff was pretty helpful but they worked slowly, I want to believe it was because of the systems the used and not because of them.

Room Tip: Upper levels are better and farther from the noise origin.
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  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Evelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 10 November 2017

Dear Evelyn M.

We appreciate your time time to complete this survey and we say thank you for your comments to help us to improve every day.

Our goal is your satisfaction and let you a great experience.

Will be a plaesure to serve you again.

Best regards.

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 355 reviews

Reviewed 3 November 2017

This is a nice hotel in a great location in Quito. It's right across the street from Quicentro, a major shopping mall in Quito and it's also right across the street from the start of the hop on / hop off Quito Bus tour.

We stayed at this hotel because the location was perfect for us, it was two blocks away from where our daughter was spending her semester abroad.

We stayed at the hotel in Mid October 2017.

We arrived late (1:00AM) on a Thursday night (Friday morning), and stayed on the third floor. Much to our surprise, there was very loud music to be heard when we arrived and were trying to fall asleep. Friday night was also very noisy. Saturday and Sunday night were not as noisy, but it appeared that there was a wedding reception or something going on in the banquet facilities. The hotel has large banquet facilities.

In the morning, the traffic noise is fairly loud. To be fair, our home is in a very quiet neighborhood and we are not at all used to traffic noise.

Other than the noise, the hotel was great. Service was good.

KEY TIPS:
1. The hotel charges a 10% service charge - so no need to tip the staff. They will willingly accept and appreciate it, but we were surprised to find a 10% service charge on our bill when we checked out. This is a fairly common practice in Quito restaurants, but we were surprised to also find it on our hotel bill and were not informed of it when we checked in and tipped throughout unaware of the service charge.
2. The concierge may offer to get you a "safe taxi". If you are comfortable riding the local taxis, absolutely no need to take him up on his offer. Go outside the hotel and get in a taxi. The premium for a safe taxi on our one trip was 50%. Mind you taxi fares in Quito are extremely reasonable so, it's not that much more. In fact, Quito is the only city I've been to where taxi fares are usually less than the cost of a drink! Really, no excuse to drink and drive.

Room Tip: Ask for a room as high up as possible, and an odd numbered room (that will put you on the side away...
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  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank CDN_in_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 9 November 2017

Dear CDN_in_CO:

We appreciate your time time to complete this survey and we say thank you for your comments to help us to improve every day.

Our goal is your satisfaction and let you a great experience.

Will be a plaesure to serve you again.

Best regards.

David

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017

I stayed here September 2017 while assisting tattoo artist and actors who attended the Ecuador Tattoo Convention that also took place at this location. I was extremely happy with the suite size rooms! Included was a wet bar, sitting area with couch, Jacuzzi tub, huge walkin closet as well. The hotel is centrally located so if sensitive bring your ear plugs. But DO take advantage of the huge mall right across the street and excellent restaurants all around. There is an awesome park right across the street as well! I felt extremely safe in this downtown city where many people are seen coming and going from jobs and happy hour. The hotel played awesome throw back music in the lobby and had gorgeous rose bouquets all around too. Food was also exceptional! really a great pleasure staying here.
something to note ... Ecuador is very high above sea level. I absolutely noticed it in my breathing. Pick up some liquid oxygen to add to your water! It helps.

  • Stayed: September 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 25 October 2017

Dear Jennifer L:

Thank you so much for your time to share your experience with us.

We are so exciting to know you enjoyed our great location with malls, parks, restaurants, and our confortable rooms with living area, jacuzzi, bedroom.

We will hope to be your choice when you visit again our city, will be a plasure to serve you again.

Regards.

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

I felt the hotel was overall not a good deal. The gymnasium did not have treadmills that worked properly. The jacuzzi and sauna were not working in the gymnasium. I thought breakfast was included but was told I had to pay extra for it. When I tried to check out after paying in full at check in I was harassed and told to pay an extra 57.00 for no reason.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 710linzip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David G, Director de Recepción at Best Western CPlaza Hotel, responded to this reviewResponded 23 October 2017

Dear 710linzip.

We apreciate you re comments that help us alot. In this point we are in a state of remodetation of are hotel.
We hope next time we can help you with your needs,

Best Regards,

David

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Reviewed 18 September 2017

Excelente hotel con un magnífico servicio. Great Hotel, excellent service. This a very well located hotel with good amenities and very well trained personnel at a good price. Hotel muy bien ubicado en Quito con magníficas instalaciones y a muy buen precio. Personal educado y bien entrenado.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank T9042WYjosea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017
Google Translation

Estimad@ T9042WYjosea:

Apreciamos su comentario, esto nos motiva a seguir cumpliendo los objetivos que nos planteamos de dar a nuestros huéspedes el mayor servicio que esperan de nosotros, complemetando la gran ubicación en la que nos encontramos y las amplias y confortables habitaciones que tenemos, al igual del gran servicio que todo nuestro personal busca dar.

Esperamos que nos visite nuevamente, será un placer servirle.

Saludos

David.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western CPlaza Hotel

Address: Shyris 1757 | and Naciones Unidas, Quito 170150, Ecuador
Phone Number:
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #61 of 116 Hotels in Quito
Price Range: $96 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western CPlaza Hotel 3.5*
Number of rooms: 116
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Also Known As:
Best Western Plus Plaza Hotel Quito
Best Western Quito
Best Western Plaza Hotel
Quito Best Western

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