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Reviews (2,584)
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2,143
330
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2,143
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Show reviews that mention
All reviewsbeautiful hotelmachu picchuinca palaceupgraded to a suiteconcierge desksun templeno air conditioningbreakfast buffetinti raymihistoric buildinghotel restaurantcoca teapisco sourssacred valleyloved this hotelthe location is perfectthe main square
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267 - 272 of 2,584 reviews
Reviewed 17 August 2017 via mobile

I just stayed at the hotel and my teenage daughter and I loved it. Our flight arrived at 5 am but to my surprise we were able to check into our room at this early hour. Breakfast, which is delicious, starts at 4 in the morning for people leaving on treks. Our stores luggage was waiting for us in the room ince we returned from trekking. The staff is helpful, the rooms and amenities phenomenal.

Stayed: August 2017, travelled with family
Thank wmggreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasanchezp, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 22 August 2017

Dear wmggreen,

Thank you for posting a five star review of your experience in Palacio del Inka, a Luxury Collection Hotel.

We are truly honored to see that you went above and beyond and that we could exceed your expectations. We hope to see you in the near future.

Best Regards,
Juan Antonio Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

The experience at this hotel was amazing, the service was perfect, the pool and the SPa was the relaxing .
The location is the best, it is in the half way to Machu Picchu, and the altitude is not so bad as Cusco.

  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank LuLewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasanchezp, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 22 August 2017

Dear LuLewis,

We are delighted that you now have fond memories of staying in such a beautiful hotel in a prime location, situated in the heart of Cusco.

We very much appreciate your kind words, and look forward to welcoming you back on your next visit to Cusco.



Kind regards,
Juan Antonio Sánchez
General Manager

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Reviewed 14 August 2017 via mobile

Myself and a girl friend stayed here during our trip to Cuzco and we loved every bit of it. Starting from the beautiful paintings, pottery and artwork all over the hotel, to the amazing hospitality of the staff and the very good breakfast spread.

Special thanks to Roger, Matias and Abrahan who made our trip so much easier with great recommendations and always extending above and beyond help.

Stayed: July 2017, travelled with friends
1  Thank AnushaRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasanchezp, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 22 August 2017

Dear AnushaRaj,

Thank you for staying at the Palacio del Inka, a Luxury Collection Hotel.

It is rewarding to know that our effort regarding our services and guest experience are satisfying you. Roger, Matias and Abraham have been notified and they were very excited to receive such compliments from you.

We can't wait to offer you a warm welcome on your next visit to Palacio del Inka.

Kind regards,
Juan Antonio Sánchez
General Manager

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Reviewed 14 August 2017

This hotel is in a nice location around 4 blocks from the main plaza. Rooms are comfortable and well equipped with the usual 5 star luxuries. Although it may be a seasonal thing, our room did not feature air conditioning. That seemed a little odd for a hotel of this caliber.

Otherwise the stay was great. I regret not recalling the name of the hospitality director who really went out of his way to be helpful and accommodating.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 736dd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasanchezp, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 2 October 2017

Dear 736dd,

We appreciate the time you have taken to detail your recent experience at Palacio del Inka, a Luxury Collection Hotel.

It is fantastic to hear that you enjoyed our excellent location, comfortable amenities and attentive staff.

We regret any shortcomings you noticed in your guest room and hope these did not too greatly detract from the overall quality of your experience.

We look forward to welcoming you back soon for an all-around five-star stay.
Juan Antonio Sánchez
General Manager

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Reviewed 13 August 2017

This is a fabulous historical hotel centrally located. Wonderful internal courtyard. The service was just top notch and they comped a little cake and champagne for my birthday. The bar and food options were excellent. We had something called a junior suite but it was just one big room with a shower. They have an interesting spa setup where we had one hour to use the facilities and they did not allow more than 6 people at a time in the area. Very unique and relaxing in the pool, Jacuzzi, steam, sauna, showers, and heated tie couches The downside was that the room area was noisy in that you could hear what was going on in the hallway and in the alley outside our balcony. We stayed a few days earlier at the JW Marriott, which is related, and we would have to say better 5 on the 5 point scale.

Room Tip: ask for a view
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank AKW52245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasanchezp, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 30 August 2017

Dear AKW52245,

We appreciate the time you have taken to share your thoughtful review.

We are thrilled that you enjoyed our central location and delicious cuisine during your time with us.

With that being said, it is disappointing to know that your expectations were not quite met in all areas. It is our priority to ensure the complete comfort of each of our valued guests, and we regret the areas in which you noticed any shortcomings.

We hopefully, restore your faith in our Palacio del Inka, a Luxury Collection Hotel in the near future.

Best regards,
Juan Antonio Sánchez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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