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“Worst Hotel in town (First negative review on TripAdvisor! )”
Review of Hostal Arcano

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Hostal Arcano
Ranked #310 of 517 Speciality Lodging in Cusco
Reviewed 29 July 2014 via mobile

We arrived at 4:00AM, the night receptionist welcomed us very well with the smile and he was helpful.

The horror starts at the sunrise, when the rest of the staff was present!
Just woke up, the directrice don't even welcomed us she literally forced us to go to the office to book our tour to Machu Pichu! (Not great at all after a night of 3 hours).
When we try to escape, she insisted so much, it's not a way at all to treat its guests.
When we went back to our room, a toilet leak was waiting for us... For sure it happens and we could understand but when we asked to fix it or even wash it, they didn't. The shower was cold when they promised 24h hot water.
The breakfast is really small don't expect to be full after it, we had to take a second breakfast in an other place.

Most of all : Don't go in excursion with them!!!!!! It is a big joke (we paid for stuff that we didn't get), with a messy organization!!

We slept in hotel for 6e per night and It's was probably 3 or 4 times better.
I DEFINITELY NOT RECOMMEND IT !!!! I never see something like that, the service and the product are a big joke!

Stayed: July 2014
2  Thank Alexandre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 31 reviews

Reviewed 9 July 2014

Very charming place. One of the best quality/price ratios in town ! The staff is nice, breakfast is OK, on a roof with a nice view ! They booked for me a nice trip to machu picchu for a low price. I recommend it !

Stayed: March 2014, travelled solo
Thank samsauv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

Me and my girlfriend stayed here for 10 days.
Very quite,few guests were here and the stuff is really nice and helpfull (although they didn't speak English well...but we always understood each over)
Bottom line, it's a good hostel,with good prices (regular is 60 soles per night, but we were able to negotiate and we paid 160 for 3 nights...about 53 per night).
Great value for money!

  • Stayed: April 2014
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Thank Matan_lankri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

For 60 soles the night ($20 US), we got a lovely room on the top floor with a private bathroom, internet, breakfast, and hot water. It was super quiet (just a few other guests), but the place is adorable and the seating area on the top floor has great night and day views of the city and is a perfect place to hang out. The staff/owners are super lovely and helpful — we only wish we had stayed in this hostel our first few days in Cusco too!

Room Tip: Top floor rooms let natural light in, plus you can chill out in their awesome top floor seating area...
See more room tips
  • Stayed: November 2013, travelled as a couple
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Thank OurEpicAdventur... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

The staff are helpful and owner speaks English.
Rooms are small, basic and clean. Small shower, hot water not always available. Nice deck area and set up for breakfast, but no fridge and you get warm evaporated milk for your coffee.
Cable TV only showed snow on screen. Old computer in reception area.Only three blocks from main plaza, OK going down but quite a haul to get back.

Room Tip: Room off kitchen and dining area can be noisy with early morning guests
See more room tips
  • Stayed: August 2013, travelled solo
    • Value
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Thank EvelynUnderwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hostal Arcano

Address: Carmen Alto 288, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Hotel Style:
Ranked #310 of 517 Speciality Lodging in Cusco
Price Range: $14 (Based on Average Rates for a Standard Room)
Number of rooms: 11

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