We arrived at 4:00AM, the night receptionist welcomed us very well with the smile and he was helpful.
The horror starts at the sunrise, when the rest of the staff was present!
Just woke up, the directrice don't even welcomed us she literally forced us to go to the office to book our tour to Machu Pichu! (Not great at all after a night of 3 hours).
When we try to escape, she insisted so much, it's not a way at all to treat its guests.
When we went back to our room, a toilet leak was waiting for us... For sure it happens and we could understand but when we asked to fix it or even wash it, they didn't. The shower was cold when they promised 24h hot water.
The breakfast is really small don't expect to be full after it, we had to take a second breakfast in an other place.
Most of all : Don't go in excursion with them!!!!!! It is a big joke (we paid for stuff that we didn't get), with a messy organization!!
We slept in hotel for 6e per night and It's was probably 3 or 4 times better.
I DEFINITELY NOT RECOMMEND IT !!!! I never see something like that, the service and the product are a big joke!