Pros: Beautiful Grounds
Cons: Ants in the bed, no climate control in the room, no window screens, no television in the room
When you book a hotel room, you’re expecting a comfortable room and a good night’s rest. Sol y Luna provided neither of these.
We were very excited for our one night stay at the Sol y Luna hotel. We checked in to Casita 1, walked around the beautiful grounds and went to dinner at one of the hotel’s restaurants. When we returned to our room after dinner, the turn-down staff had turned on the portable room heater and put hot water bottles in the bed. It was a very mild evening and the heater made the room entirely too warm. I laid in bed trying to get some sleep before an early check out the next morning only to find ants in the bed and crawling on me. Since the windows in the room do not have screens, we did not want to open the windows to let some air in, for fear of having more bugs and critters in the room. It was too late in the evening to complain/change rooms and we just wanted to get some rest before an early check out the next morning, so I laid there in bed sweating – while smacking ants off of me (and no television to distract me from choosing such a disappointing hotel in the Sacred Valley). At check-out the next morning, I told the front desk staff about the ants and the room heater.
We’ve now stayed at a few resorts that do not offer televisions in the rooms, but they all offer something special; all-inclusive excursions, breath taking views, etc. – Sol y Luna offers none of these. It’s just a hotel that does not have television in the rooms.
It was a massively disappointing experience at a hotel I was very much looking forward to. Sol y Luna couldn’t provide a comfortable, insect-free room and at the end of the day, that’s all you’re really looking for.