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Reviews (2,966)
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All reviewswalk in closettrain stationthe indoor outdoor poolthe rivermachu picchusacred valleybeautiful hotelperu railaguas calientesbreakfast buffethigh ceilingsnicest hoteltres kerostour companypublic areasdeluxe roomrooms are large
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162 - 167 of 2,966 reviews
Reviewed 13 January 2018 via mobile

From the many experiences around a few countries and definitely around Peru, we can confidently say this hotel has left a mark in our experience.
The entire complex is majestic, and remaining respectful to the environment and the community, with highest standards of service.
The building was impressive, being conscious of its effect in the environment. For example, the lighting in the rooms and common spaces is dimmed not to pollute its surroundings. This is one of many examples of their ecological awareness and LEED certification.
It's setting and location is perfect. One can walk around the grounds, enjoying beautiful green areas, colorful flowers, full of hummingbirds, along the Vilcanota river. It's serene and inviting for relaxing and peaceful days. There is a garden where they grow many ood their veggies served in their meals - a must visit while in the hotel. There is opportunity to schedule a meal next to the garden, in the outdoors, where you can pick which ingredients can be prepared directly from the 100% organic garden.
Location. Directly across from the city, within the city. The main plaza is 4 blocks across from the hotel. In comparison to other amazing hotels in the area, this is the one who provides opportunity to be in the middle of town, rather than a taxi ride away.

I can describe the many services, like the spa (amazing and very affordable), the gym, the train service within the hotel to Macchu Picchu, the smacking breakfast, the incredibly beautiful and comfortable rooms, the wet area, the gym, the bar and restaurant, room service, etc! All outstanding. Reception was great. I would have loved a more personable individual at check out. The concierge service connected us to a great professional tour service to.
However, one of the most outstanding features of the hotel is the staff!! It is impossible to name all. Every single one stopped what they were doing to provide quality, attentive, personal service. Every person we crossed in the hotel greeted us with a smile, sincerely.
Need too mention, the experience started in the airport station, without knowing, there was a counter that exemplified the experience to come. They arranged transporting to the hotel, offered tea, carried our luggage, and sent us of with a special taxi. Outstanding!
I became uncomfortable with soroche (altitude sickness). They all seemed to really around to give their best service, products, and advice. I had tea, oxygen, asking me how I was feeling.
There are plenty of examples of those details that really matter. Oscar, in the restaurant, personable and caring, with plenty of details of the area. Oswaldo, checking on us and our recovery, with a smile. So impressed with Irma, in the restaurant. Spent much of her time to explain items on the menu, accommodating for our special diet (vegan), and so much pride and knowledge ood her Peruvian heritage, thru food and fabrics. Andrea was amazing at check-in. Pia was superb, for the short interaction as we were leaving, checking on our taxi, even though it was not connected thru the hotel. These touches, besides the luxury of the hotel itself, is what made this experience most amazing.
Lacking superlatives to describe the experience. Top of our list. Needless to say, highly recommended.

Stayed: January 2018, travelled as a couple
1  Thank Golokseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac P, Guest Relations Manager at Tambo del Inka, A Luxury Collection Resort & Spa, Valle Sagrado, responded to this reviewResponded 15 January 2018

Dear guest,

Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Really grateful to you for highlighting Oscar´s, Irma´s, Oswaldo´s, Pia´s and Andrea´s outstanding service.

Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba.

Sincerely,

Isaac Pilares

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

The absolute best hotel I have ever stayed in. Without a doubt!

I have been to the Tambo del Inka on a number of occasions in the past. I’ve had drinks in the bar and even dinner. But I had never stayed in the hotel. That was until I took my family to the Urubamba for a vacation. It was so wonderful.

This is a hotel that needs to be a “bucket list” location. The hotel is the total package and offers everything a hotel should be. From the amazing rooms to the beautiful property and the super excellent staff. The Tambo del Inka is the TOTAL PACKAGE! Do yourself a big favor - stay here . . . and extend your stay as long as possible. It is so worth it.

Stayed: January 2018, travelled with family
1  Thank Wayne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac P, Guest Relations Manager at Tambo del Inka, A Luxury Collection Resort & Spa, Valle Sagrado, responded to this reviewResponded 15 January 2018

Dear guest,

Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba.

Sincerely,

Isaac Pilares

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018 via mobile

It was an amazing experience, beautiful facilities, excellent service, excellent food, excellent environment, friendly staff, good live music in the restaurant, great spa services, beautiful pool, and amenities for everybody in the family. The hotel is fantastically located to conveniently visit all the attractions the region has to offer.

Stayed: January 2018, travelled with family
Thank Carmen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac P, Guest Relations Manager at Tambo del Inka, A Luxury Collection Resort & Spa, Valle Sagrado, responded to this reviewResponded 10 January 2018

Dear guest,

Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba.

Respectively,

Isaac Pilares

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

This is a gorgeous hotel and I can't say enough about how much we enjoyed our stay here. My husband had stayed here 2 years ago and had raved about it. This time we all got to see why.
The decor is sumptuous, the rooms are beautiful and so are the grounds. The staff is amazing! We had such a great experience here every step of the way. They booked cars for us to and from the airport, train station. The in house travel agency is also phenomenal. All bookings through them including guides were great.
Food was very good and so was the spa. They accommodated us on Christmas Eve and we were so appreciative of that. We honestly did not want to leave and wished we had stayed an extra day here.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SWARNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac P, Guest Relations Manager at Tambo del Inka, A Luxury Collection Resort & Spa, Valle Sagrado, responded to this reviewResponded 8 January 2018

Dear guest,

Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba.

Isaac Pilares

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

It has been a great experience once again staying here. The hotel staff does make the stay much more comfortable because of their professionalism and friendliness. Besides the natural beauty that surrounds the hotel, the facilities are kept up to date and clean. The food is great and many of the ingredients are fresh from their own "huerto" (which is worth going for a visit to see where the food on your plate comes from). The restaurant service is very good as well. We are specially thankful for the friendliness and service our waiter Oscar, who took great care of us in our stay.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
Thank mwu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isaac P, Guest Relations Manager at Tambo del Inka, A Luxury Collection Resort & Spa, Valle Sagrado, responded to this reviewResponded 8 January 2018

Dear guest,

Thank you for sharing your experience at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado.

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.

Really pleased to see you have mentioned Oscar; who is a great asset to our property.

Thank you for staying at the Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado and we hope you choose to stay with us again whenever your travel needs bring you back to Urubamba.

Sincerely,

Isaac Pilares

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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