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Reviews (277)
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All reviewsswim up barlagoon roomrumba bargreat cocktailskia oranatropical breakfastrooms are averageenjoyed my stayclose to townseafood chowderstar resortstayed nightspoolside roomstaff were friendly and helpfulika matacontinental breakfastnew friends
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6 - 11 of 277 reviews
Reviewed 30 June 2018

We stayed in a Lagoon facing room, which had lovely views and was quiet. The rooms were neat but basic. The staff in reception and dining room were friendly. The only complaint we had was with the cracked and missing paving around the grounds and pool, which was a definite trip hazard. The beach out the front is very rocky and not suitable for swimming.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SouthOzzies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMRES, Director of Sales at Club Raro, responded to this reviewResponded 10 July 2018

Kia orana from the team at Club Raro,
Thank you so much for taking the time to post. We really appreciate it when our guests take the time to let others know how their stay was with us.
So you know we are going to look at a re-work of our pathways to those tiles will be fixed.

We would love to see you again so please do not hesitate to contact us on holiday@clubraro.co.ck and we will happily put a great deal together for you.
KIa Manuia
From all of us at Club Raro.

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Reviewed 22 June 2018

Enjoyed the first stay in April and I would like to go again in October/November this year. It was all worth while and relaxing and all the people were understanding and willing to help you into the right directions.

Stayed: April 2018
Thank Tania N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMRES, Director of Sales at Club Raro, responded to this reviewResponded 10 July 2018

Kia orana from Club Raro
Meitaki maata for your review. We really appreciate it when our guests take the time to advise our future guests of their experience with us.

We would love to see you again so please do not hesitate to contact us directly on holiday@clubraro.co.ck and we can put a great deal together for you

We look forward to seeing you again soon
Kia manuia from the team at Club Raro

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Reviewed 6 June 2018 via mobile

Was very dissatisfied with our stay here; rooms smelt very damp and mouldy and were outdated. The room and facilities (pool etc) did not match the photos that they had online. Very basic stay and would not recommend l.

Stayed: June 2018, travelled as a couple
Thank 286erb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMRES, Director of Sales at Club Raro, responded to this reviewResponded 9 June 2018

Kia orana from Club Raro,
We are so sorry to hear that your stay was not good with us and we will be discussing the issues you raise.

Kia manuia
The team at Club Raro

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Reviewed 5 June 2018

The staff were very accommodating and friendly, nice clean rooms, sunrise and sunset view from our Lagoon room which was nice private and quiet,the area outside your room is private ,comfortable beds and large room with large bathroom

Room Tip: Lagoon rooms a must,great view and quiet
  • Stayed: May 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Missy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMRES, Director of Sales at Club Raro, responded to this reviewResponded 7 June 2018

Kia orana from the team at Club Raro,

Thanks so much for taking the time to post your review. We really appreciate it when our guests provide comments and feedback on how their stay was with us.
We are so pleased you enjoyed your stay with us and would love to have you come, back and see us again. So do not hesitate to contact us on holiday@clubraro.co.ck and we can put a great deal together for you.

Kia manuia
The team at Club Raro

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Reviewed 2 June 2018 via mobile

Good: we stayed for a week after finding a good deal on agoda. The room was not as pictured but was all we needed.the room was clean enough but bathroom outdated. But again all you need is a bed to sleep as we spent most of our time out and about.room service everyday did a great job changing towels, cleaning and making beds. There are washing machines available free of charge for guests to use. Location is great as close go town, gym across road and beachfront. Resort is tidy with pool, plenty of loungers and is very relaxing.

Bad: not too many bad things. The pool is nice to cool off in but has chipped flooring and doesn't seem too clean. Heaps of chlorine too.
Some of the staff were great and friendly.
We ate at the restaurant once and the staff there were pretty unprofessional. Just younger staff mucking around and service not to great. Restaurant food was average.

Would I go back to club raro. Yes I would. 3 out of 5.

Stayed: June 2018, travelled with friends
2  Thank step g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMRES, Director of Sales at Club Raro, responded to this reviewResponded 9 June 2018

Kia orana and meitaki form the team here at Club Raro for taking the time to post your review.

We have taken all your comments on board and will look into more training for our teams so that they are able to deliver at the levels we all expect. We are undergoing a regular maintenance programme and are focusing on our pool with a new development planned for later in the year.

We would love to see you here again so please contact us on holiday@clubraro.co.ck and we will put a great deal together for you.
Kia manuia
From Club Raro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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