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Reviews (91)
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All reviewsbusiness parkmetro stationnice modern hotelbus stopclose to the airportquiet roomwifi connectionone nightvisit sofiahotel is locatedcity centrecarpetbathroomalexanderslipperstvcleanliness
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30 - 35 of 91 reviews
Reviewed 1 June 2016

We have booked a room for our first night as a family and imagine our surprise when we saw 2 separate beds. A day earlier we visited the restaurant and we waited for at least 15 minutes for a waiter, even tough there were NO other customers, also the menu was printed on blank A4 lists and there were typing mistakes

  • Stayed: November 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Христина П
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2016

A nice hotel, good size rooms, light,, great breakfast. The hotel is a quiet street and comfortable beds. BAD service though... We were asked to pay at check in, which was unheard of. We refused and payed at check out. The elevator didn't work one of the days and there was no sign on it, so we waited and waited and waited and nobody told us! When I got into the room, the bathroom floor was not clean. Next morning I asked at the reception for someone to clean the bathroom floor. The cleaner came at 3pm!!! I was in the room at that time and I said could she come after 5pm when I am not in the room. The cleaner said: No, as I am going home!! So nobody cleaned the bathroom floor or the room during my whole stay.

Room Tip: All rooms are spacy
  • Stayed: May 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank CornerstoneFound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2016 via mobile

A. HOTEL 4/5

(+)

1. Interior parking
2. New building, spacious rooms, cozy design of the rooms
3. Next to Alexander Teodorof metro station, 10 minutes far from Serdica. 4. Next to supermarket
5. Big balcony in third floor
6. Nice views from the room
7. Employees in reception know English, whereas you might find it difficult to communicate in English in the restaurant.
8. Smiling, eager to help personnel
9. As for the offer of booking.com great value for money!

(-)
1. Inadequate breakfast which was typical American. Something local could be offered as well (for instance a pie), there could be Nutella or other kinds of jams, fresh bread. The machine that toasted the bread was not a professional device, so it took too much time to prepare it!!!!!
2. Floor (carpet) was not vacuumed or at least not vacuumed properly (and under the bed) !!!!!! Otherwise it needs washing or changing.
(***I regret to say that, but I have seen many reviews in tripadvisor and booking.com stating the same problem! Why don't you take action anyway???***)
3. During a three night stay the room was not cleaned. Although we asked for it (since it needed a refresh and shampoo/shower gel/toilet paper have finished) we were told that the cleaning lady would visit it in the evening. Unfortunately not only the room wasn't cleaned or vacuumed but even the beds weren't made properly.

B. RESTAURANT : 4/5

(+)

1. Beautiful and modern decoration
2. Variety of choices
3. Despite difficulty to communicate in English, helpful staff
4. Good quality
5. Good prices. A discount is offered if you stay at the hotel
6. Nice presentation of the plates.

(-)

1. Small proportions
2. The food tastes nice but it needs to offer something special.

Stayed: April 2016, travelled as a couple
1  Thank ChrysaVi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2016

We were looking for a hotel with an easy access to the airport. The hotel is located on a 10 minutes drive to the airport. The rooms are clean, modern and spacious. The staff is extremely friendly. The breakfast is served from 7h30 till 10 a.m. and is more than enough. We strongly recommend this hotel if someone needs to stay near the Business park or the airport.

  • Stayed: January 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Petar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2015 via mobile

We visited Hotel Dream at the end of September and everything from the welcoming of the staff, to the cleaniness of the rooms were up to a good standard. I was particularly impressed with the size of the bathroom and the modern design it had. The location is also convenient, if you are coming from the airport. My only recommendation would be that the hotel can add a few more things to the breakfast buffet. We will be returning next time we are in Sofia!

Stayed: September 2015, travelled with family
Thank Victoria I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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