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All reviews speaking english wellness centre great hotel mini bar city centre hotel room first floor reception staff one night stay croatia
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Reviewed 10 December 2017 via mobile

The location is fine if you use it as travel overnight stop. Zagreb touristic area is far. Big parking lot but really hard to get there carrying bags up and down stairs.
Reception layout is bad and service is slow. Staff was polite but one of them was sarcastic what I do not like. Restaurant staff was polite, food was OK but dinner service was slow.
Rooms were fine but we had to change one of them as it was reaaly smelling of tobacco and they could provide a smaller one only.
And about the taste: I hope they did not pay much to the interior designer as the mixture of rural, marble and China-made “classical” paintings was definitely not worth it.

Stayed: December 2017, travelled with family
2  Thank pengemex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Guest Relations Manager at Hotel Phoenix, responded to this reviewResponded 15 May 2018

Hotel Phoenix thanks you for your comment.
Nice regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

Hotel Phoenix near airport not central to Zagreb city centre but easy to use transport 269 from outside hotel as far as it goes then transfer to tram number 1 or 17 to city centre .Hotel room very nice and staff are very friendly and do as much as they can to make your stay good

Stayed: December 2017, travelled with friends
Thank Sylvia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Guest Relations Manager at Hotel Phoenix, responded to this reviewResponded 15 May 2018

Hotel Phoenix thanks you for your comment.
Nice regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2017

I stayed here with 6 of my friends for a night during our drive from Budapest to Split. It was a 700+ kms drive hence we decided to take a pit stop for a few hours as we were driving through the night. We booked this hotel just a an hour before we reached.

Location is near to Zagreb airport. It was just a few kms off the highway. We reached at 4am.

There was a reception staff to check us in. He wasn’t speaking English but we managed. We booked 3 rooms which were located on the first floor. There are no elevators in the hotel. The room was spacious with a double bed work desk and wardrobe. The bathroom was roomy as well with a shower cabinet. Secured Parking was ample at the back of the hotel and free.

We had breakfast which was very basic. Few breads butter jam eggs and coffee.

We checked out at 1230pm and continued our drive to Split.

It is a good hotel to stay on a budget near Zagreb Airport also just off the main highway.

Room Tip: No elevators so carrying heavy bags would be an issue as rooms are located upper floors.
  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sameer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel P, Guest Relations Manager at Hotel Phoenix, responded to this reviewResponded 15 May 2018

Hotel Phoenix thanks you for your comment.
Nice regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Nothing really outstanding at this hotel, but no big negatives either. Room was quite spacious, nice and clean. There were quite many electric plugs and the WiFi connection worked well. Breakfast was not very good - continental standard, but nothing extra. The staff could behave better. They didn't give me a single smile. On top of that, they charged me price slightly bigger, than what was agreed on the booking (by booking.com).

  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017

Stayed for two night at the hotel.
the hotel is very nice and clean, but the food - dinner - was terrible.
when I ask the manager in charge why this is the food so worse in a four star hotel, she said it is because the agency request.
I Do not recommend to eat in this hotel.

Stayed: August 2017
Thank MarioWa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunja P, Manager at Hotel Phoenix, responded to this reviewResponded 27 September 2017

Dear Guest,
I am sorry that you didn't like the food in our restaurant.
I hope that next time you will try something that you will enjoy.
Best regards.

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