Stayed here on a generous cash rate as a Titanium member. Easily a 5 star property if it weren't for issues with running water! The location in upscale Santa Tecla is great, the cash prices are competitive, and the hardware is new. The other redeeming experience was the warm and exceptional service from Magdalena during check-in and throughout my entire stay. I also want to acknowledge the property for upgrading me from the base room to arguably their best room, a corner studio suite at the top floor. If only all Marriott properties were as equally welcoming.
I never had a problem showering in the morning. However, I started noticing water issues when the toilet wouldn't refill at night on my second and third night. On my fourth and final night, I had an early morning departure and again water wasn't restored. I went down to the lobby and the poor FD associate tried his best but alas he's no plumber/engineer. After nearly an hour of waiting, I went in desperation to the next door Courtyard in total sleepwear to pay for a shower. Thankfully, the Courtyard called the Fairfield who were finally (but temporarily) able to restore water.
Frankly, had it not been my last night, I would have switched to the Courtyard after that incident. The property exceeded expectations only to undo and disappoint. I didn't receive a post stay survey after check-out which is also frustrating.