This is an okay place for a short stay. The room was not overly comfortable and the decor not overly welcoming. The mattress was harder than expected, but I still had a good night's sleep. Hotel staff was polite and offered an adequate level of service. The included breakfast offered various options although the warm dishes were just okay tasting at best.
Booking.com
Barcelo.com
Booking.com
I had an issue with security guard when arrived to this hotel trying to get a room at 1 Am ,I requested to speak a floor manager and my request was denied.. I was told that front desk close at 10pm I said really?? This is not my first time here I use to stay at Fairfield or Courtyard every time I traveling But Sadly this time they treated me badly .. I wrote a feedback to Marriott corporate complaining about my stay , Few days later the manager contacted me to apologized about the security guard and She Offered me a 1 night to compensate the issue I had
So I considered the offer and Now She is not honoring the previous Offer Ignoring my emails Shoudl I trust Marriott fron now on
Thank you for sharing your experience, one of our priorities is to provide the highest level of service to our distinguished guests. Your comments about our team's service caught my attention. I am very sorry to hear that the quality of service of our Front Desk did not precisely meet our service standards, I apologize for all the inconvenience that we caused to you. Please be assured that your comments have been shared with the Front Desk Leaders Team in an effort to improve our staff scheduled and prevent these inconveniences and delays from happening again.
In keeping with our commitment to providing a memorable experience with exceptional service, we look forward to the opportunity to enhance your experience with us.
Sincerely,
Aida Navarrete
Operations Manager
Stayed here on a generous cash rate as a Titanium member. Easily a 5 star property if it weren't for issues with running water! The location in upscale Santa Tecla is great, the cash prices are competitive, and the hardware is new. The other redeeming experience was the warm and exceptional service from Magdalena during check-in and throughout my entire stay. I also want to acknowledge the property for upgrading me from the base room to arguably their best room, a corner studio suite at the top floor. If only all Marriott properties were as equally welcoming.
I never had a problem showering in the morning. However, I started noticing water issues when the toilet wouldn't refill at night on my second and third night. On my fourth and final night, I had an early morning departure and again water wasn't restored. I went down to the lobby and the poor FD associate tried his best but alas he's no plumber/engineer. After nearly an hour of waiting, I went in desperation to the next door Courtyard in total sleepwear to pay for a shower. Thankfully, the Courtyard called the Fairfield who were finally (but temporarily) able to restore water.
Frankly, had it not been my last night, I would have switched to the Courtyard after that incident. The property exceeded expectations only to undo and disappoint. I didn't receive a post stay survey after check-out which is also frustrating.
Dear Guest,
Thank you for taking the time to share your recent experience at Fairfield San Salvador.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Unfortunately we had problems with one of our water pipes and we had to carry out an emergency repair and the water service in our Hotel was poor, I understand how annoying and frustrating this situation was for you. Please accept our sincere apology for all the inconveniences that occurred during your stay, rest assured that we have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Salvador.
Sincerely,
Aida Navarrete
Operations Manager
Stayed at this hotel at the tail end of our trip to El Salvador. It is basically a new hotel with everything clean and fresh. The free breakfast is buffet style with everything individually wrapped (hot and cold foods). Would absolutely stay here again if visiting San Salvador.
This lovely spot in Gran Villa is perfect for a quick stay I think. The neighborhood is safe, not too far from La Rosa district, and within a few steps you can walk down a lovely outdoor shopping area with many (and little too many) recognizable brands and restaurants. The hotel rooms are clean, even though very small, but everything is efficient and smart. With covid of course breakfast was almost grab and go, but still clean and functional. We found it easy to get around San Salvador with Uber if we weren’t with our tour company. The hotel was pretty central and the staff are friendly.
I had the opportunity of staying in this hotel during my business trip. I am originally from San Salvador, so being back home was amazing. The company I work for is outsourcing, so staying somewhere safe and short distance wise was imperative. The hotel rooms are quite big, and very clean. The staff was super friendly and professional at all times. I love how the mall was right next to the hotel. I would go for dinner after a long day of work without worrying that something was going to happen. I am so grateful that I stayed here. Breakfast was okay, but well worth the price. I definitely recommend staying at this hotel. The area is known as La Gran Villa, which is a beautiful area.
