This is an okay place for a short stay. The room was not overly comfortable and the decor not overly welcoming. The mattress was harder than expected, but I still had a good night's sleep. Hotel staff was polite and offered an adequate level of service. The included breakfast offered various options although the warm dishes were just okay tasting at best.

I had an issue with security guard when arrived to this hotel trying to get a room at 1 Am ,I requested to speak a floor manager and my request was denied.. I was told that front desk close at 10pm I said really?? This is not my first time here I use to stay at Fairfield or Courtyard every time I traveling But Sadly this time they treated me badly .. I wrote a feedback to Marriott corporate complaining about my stay , Few days later the manager contacted me to apologized about the security guard and She Offered me a 1 night to compensate the issue I had

So I considered the offer and Now She is not honoring the previous Offer Ignoring my emails Shoudl I trust Marriott fron now on

Stayed here on a generous cash rate as a Titanium member. Easily a 5 star property if it weren't for issues with running water! The location in upscale Santa Tecla is great, the cash prices are competitive, and the hardware is new. The other redeeming experience was the warm and exceptional service from Magdalena during check-in and throughout my entire stay. I also want to acknowledge the property for upgrading me from the base room to arguably their best room, a corner studio suite at the top floor. If only all Marriott properties were as equally welcoming.

I never had a problem showering in the morning. However, I started noticing water issues when the toilet wouldn't refill at night on my second and third night. On my fourth and final night, I had an early morning departure and again water wasn't restored. I went down to the lobby and the poor FD associate tried his best but alas he's no plumber/engineer. After nearly an hour of waiting, I went in desperation to the next door Courtyard in total sleepwear to pay for a shower. Thankfully, the Courtyard called the Fairfield who were finally (but temporarily) able to restore water.

Frankly, had it not been my last night, I would have switched to the Courtyard after that incident. The property exceeded expectations only to undo and disappoint. I didn't receive a post stay survey after check-out which is also frustrating.