They don't answer emails and then complain that reservations cannot be changed because one called too late. I was not impressed with the way that my request was handled and as such, wouldn't recommend this hotel to anyone. It's disappointing.
Hall was dirty , I have incident by leaving the room’s key 🔑 inside , they have not spare keys , not protocol to follow up an I wait all night for someone to open the door, horrible experience,. 11,12, 1 a.m no response to my incidente . I never have experience like this before, my prescription was inside the room
I had a wonderful time in Nicaragua. I was upgraded for some reason to a private room instead of my dorm style room. The hotel is very clean and I had comfortable pillows and bed. It was such a luxury (I am a backpacker) to have soft towels and sheets. The location is very close to grab things to eat, a convenient store, and ATM. The restaurant at the hotel was great too. I was able to hire a private car from there to see Ometepe, Granada, Leon, and San Juan de Sur, one place a day. I even stayed at their sister hotel in San Juan. Gerald was my private hire driver. He was great. So professional, respectful, good company and I felt very safe while driving and all of our places visited. Carlos and Allison run things and I was super happy they helped me have a great and memorable experience all over Nicaragua. 100% recommend
Nice hotel located on a quiet residential street with easy access to all Managua has to offer. Friendly and helpful staff. Not the Hilton but very good. 2 pools as the hotel has rooms on each side of the street. Nica type breakfast was included. If I had to look for something to complain about the lights in the pool weren't working which made it hard to find my kids when they went under. Would highly recommend this hotel when you travel to Managua.
Very friendly staff at the reception. The bedrooms are simple, but the beds are sufficiently comfortable and everything is kept very clean. Hotel is secured by outside fences and night-guards; cars can be parked behind the fences. Breakfast is good and the pool is nice and refreshing. Our highlight was a lost wallet from my friend, which must have fallen out while sitting on the chairs at the pool by the bar - the very friendly bar-tender found it in the morning and had it locked away immediately: when we asked for it, it was returned with all the money and all cards inside - nothing was missing. We were overwhelmed and of course gave a large tipp for finding it. Muchas Gracias!
