All around an excellent Hotel. From the moment you pull in the parking lot you see a well kept property , the rooms are super clean and they have the most wounderfull beds .
You have all you need to relax or have a meeting in one place since they have 2 restaurants and a bar that all offer very good food.
Dear Guest!
Receive a cordial and warm greeting from the entire DoubleTree Managua team, we are delighted to know that your stay with us was pleasant and that at all times you felt at home and well cared for, we will be sharing your comments with the team members who will surely be very grateful and happy to know of your appreciated recognition. We hope to receive you again soon and repeat incredible experiences. Do not hesitate to contact us for what you need.
Regards,
Eddy Vargas
F.O. Manager
I have to say I was pleasantly surprised by this hotel. It was much nicer than I expected. The man at the front desk, Eddy Vargas, was very friendly and helpful. The room was nice, the bed was comfortable, even the shampoo smelled good. There is an outdoor seating area by the pool with a nice view of the city and lake. Oh, and also the warm chocolate chip cookies were yummy. I would stay here again.
Dear Guest,
Receive a cordial and warm greeting from the entire DoubleTree Managua team, we are delighted to know that your stay with us was pleasant and that at all times you felt at home and well cared for, we will be sharing your comments with the team members who will surely be very grateful and happy to know of your appreciated recognition. We hope to receive you again soon and repeat incredible experiences. Do not hesitate to contact us for what you need.
Regards,
DoubleTree Managua Team
Pros: The hotel itself is visually appealing and appears to be newly constructed. The front desk staff were courteous and welcoming.
Cons: Our disappointment began when we entered our bathroom and the shower had hair and debris, requiring us to clean it thoroughly before use. It wasn't the best way to start our stay, but we probably would have given 4/5 stars if that was the only issue.
The most concerning part of our stay occurred during our departure for an early morning flight. Despite asking the hotel for advice on departure time for our 5:45am flight, we were simply advised to leave at 3:30am without any mention of potential safety concerns. As we drove towards the airport, we were surrounded by 3 motorcyclists attempting to rob us for most of the drive. We almost crashed our car trying to get away from them.
It was disheartening to learn later from other Nicaraguans that driving at night in Managua carries significant risks, a fact that was not communicated to us by the hotel staff. We would have appreciated a warning about the potential dangers of nighttime travel and would have adjusted our plans accordingly. This avoidable experience left my husband wondering if someone from the hotel was behind the incident.
Having traveled to countries like Kenya, India, and Brazil, we've learned that heeding warnings about these areas are easy ways to stay safe. We hope that future guests don't have a similar experience.
Hi,
hank you for taking the time to share your experience about your recent stay at our hotel. We understand your position and want to apologize for any inconvenience. you are our most valued guest. We sincerely appreciate your feedback and are very sorry that we did not exceed your expectations. Your feedback will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to make sure you are satisfied and we hope you will consider staying with us in the future.
Regards
DoubleTree Managu Team
I choose to stay once again at Double Tree by Hilton in Managua, based on the pleasant experiences I had before. Once again, I was pleasantly surprised of the excellent team they have assembled. In the restaurant, food menu is excellent, fresh food and very well prepared, fruits are plentiful and fresh fruit juices are a delight. on our first visit to the restaurant, I was totally surprised by Lourdes, our waitress from previous occasions, she came by and said hello, long time no see you, how have you been? As usual she was very friendly and polite, very attentive to our needs. Restaurant staff is now complemented with a very gracious and friendly hostess; Arllery. There is also Laleska a rising start who works along side Lourdes making sure everyone gets served in the most pleasant way.
Hats off for the hotel staff who made this trip so memorable for my wife and I. Front desk, housekeeping and of course restaurant staff. Room was very clean and the whole hotel looks impecable. Highly recommended without hesitation, it’s truly a pleasure to stay in this property.
The level of customer service and hospitality surpassed my expectations. One of the best hotels I’ve stayed at in the country. Not to mention, staff were extremely kind and helpful. Definitely will stay here next time I come!
