We stayed at Villa Maya for 4 nights, we were in room on ground floor with a terrace which was ok. Beds not comfortable and was noisy. The garden, although lovely and looked after by a nice gentleman needs a loving caring touch! The chairs, table and sun beds were never cleaned it wasn't inviting to sit down and savour the vista. Breakfast took 45 mins to prepare and successive issues, no jam, order was wrong and no toast! Also we wanted white wine one evening and they had none! Now it's not cheap so as a hotel it should be able to cater for 18 people when full! Many apologies given however you expect service to meet price unfortunately this hotel doesn't deliver, one day our room wasn't cleaned, not acceptable. No water available, no fridge to cool water bought at corner shop or keep your wine chilled which we also bought from nearby supermarket! Which is a shame as staff are friendly and helpful, the hotel is a glorious casa, located near a good Chinese restaurant (opposite!) and excellent bar, bistro , Emporium within a short walk. With a little more organisation it could be brilliant but as it is not worth more than 2 stars! Get their act together and they may achieve higher accolades.

We only stayed here one night after a day of travel and departing early the next morning. The room was very comfortable and the evening staff when we arrived was pleasant. The grounds of this hotel are very nice. They knew we were there to celebrate a birthday and decorated our room with balloons...nice touch! I would recommend.

My wife and I recently stayed here while working in Managua. We enjoyed the quiet atmosphere and peaceful setting after a long day of work. The included breakfast was very good and served and the back terrace with a view of the garden. My wife especially enjoyed the Mayan decorations, and ended up purchasing a pillow cover from their gift shop. We would both recommend this as a good place to stay.