Just back from Panama. Booked this company through Viator for a private transfer from our Panama City hotel to a resort in Rio Hato. Being Canadian, we gave them the benefit of the doubt and waited ONE AND A HALF HOURS for them to show up. We called them at least three times and were told each time that a car was either coming or already on its way. NEVER SHOWED UP. We ended up taking another company and paying out of pocket for that trip. Viator refunded our money completely and we feel sorry for Viator, but they need to REMOVE this company from their listing.