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Reviews (1,549)
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All reviewsdouble treewelcome cookieel carmenrooftop poolmetro stationnice hotelupon checkcentral locationbusiness centercalle uruguaybuffet breakfastrestaurant staffcinta costerafitness centeralbrook mallthe air conditioningpanama
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31 - 36 of 1,549 reviews
Reviewed 13 January 2018

If you've stayed at Doubletree hotels before, BEWARE this is not the same quality of cleanliness or service. The hotel is rundown and it seemed like the Hilton just stuck a "Doubletree" sign on the building. The shower doors do not close completely and water runs out to the bedrooms. Vents are dusty, windows are dirty, and bathrooms are moldy. I would not recommend staying at this hotel.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank TMai23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 26 January 2018

Dear guest,

We really appreciate your interest in our hotel and we are very sorry for the inconveniences you may have had during your stay. We would have liked to have the opportunity to hear your comments on the development of your stay and having been able to find the appropriate solution , since we are in favor of the continuous improvement and optimization of our internal processes.

We hope to regain your confidence and provide the care and services you deserve.

Best regard,
Carlos Monsef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018 via mobile

Hilton only proposes one tariff out of six including breakfast which costs 15$ in the restaurant. Front desk staff being unable to inform customers during check in only participate in this scam...
in short: do yourself a favor an get to a better hotel

Stayed: January 2018, travelled on business
Thank Glandaeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 26 January 2018

Dear guest,

We really appreciate your interest in our hotel and we are very sorry for the inconveniences you may have had during your stay. We would have liked to have the opportunity to hear your comments on the development of your stay and having been able to find the appropriate solution , since we are in favor of the continuous improvement and optimization of our internal processes.

We hope to regain your confidence and provide the care and services you deserve.

Best regard,

Carlos Monsef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
25
Reviewed 5 January 2018 via mobile

Our family stayed here for 8 days over Xmas. What a great hotel, service, friendly, clean and the location is perfect. Minutes from metro, and also access to causeway. A very honorable mention to “Jamie”, works in lobby, he was so informative and friendly, the whole family is still talking about how they miss talking with him every day. I swear you will love this place. I can’t wait to go back.

Stayed: December 2017, travelled with family
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 26 January 2018

Dear Guest,

We really appreciate the time you took to write your comments and you can trust they will be shared with our staff because they are a great tool to motivate them and also to make the necessary improvement in our internal processes.

Thank you again for your loyalty and we hope your prompt visit.

Cordially,

Carlos Monsef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

Attentive and courteous staff, quite a decent breakfast included, nice rooftop pool and fitness facility, well located. Parking is tight but not a big deal. Comfortably appointed rooms. Great value for what you get. More expensive hotels in the area aren't much better.

Stayed: December 2017, travelled as a couple
1  Thank Noel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 26 January 2018

Dear guest,

It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again.

You are always welcome.


Best regard,

Carlos Monsef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

This is our third visit to The Double Tree in Panama City Panama. Always meet a great front desk staff that is bilingual. Rooms always clean. Great lobby with a living area containing several couches to talk with friends. Large business center. Nice rooftop pool and spa with even more area to hang out with friends. Great breakfast buffets. The hotel is in a very safe area of town (Via Espana business district). If you use Honors points this is the best location in Panama City to redeem them; you get much better deal than other Hilton brand hotels in the city.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank biggersm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Behhis M, General Manager at DoubleTree By Hilton Panama City, responded to this reviewResponded 26 January 2018

Dear guest,

It’s very nice to read comments like yours. Thanks for letting us know that you are a satisfied guest and do not doubt that we will continue striving to provide you with the best service again and again.

You are always welcome.

Best regard,

Carlos Monsef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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