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“Gorgeous hotel but a few creases need to be ironed out”

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Trump International Hotel & Tower Panama
Ranked #18 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 16 March 2012

This is a beautifully luxurious hotel right on the ocean with world class amenities. The infinity pool is breathtaking. The rooms were extremely comfortable and had everything you need to be pampered and comfortable. The shower was amazing! We ate at the Tapas place for brunch and dinner and thought the food was delicious. Drinks by the pool or any meals were priced like Miami or Chicago and it's easy to rack up a bill. I look forward to going back to this hotel at some time in the future.

Here is what needs to be ironed out...the construction, you can't escape it. Both sides of the hotel have buildings going up and you'll hear construction during the day. You'll hear it at the pool and on your balcony. The construction workers play plenty of attention to the females if you decide to use your balcony or the pool. We had to complain to the front desk because it was so uncomfortable to sit on the balcony during the day. Once we said something, the whistling and cat calls stopped from one side but at the pool started on the other side.

The service was spotty. One pool day, the service was terrific and they were ready to get us anything we wanted. The next, quite difficult to get someone to help. We had an issue with the sheets smelling like they sat in the washer too long before transferred to the drier but one call to the front desk fixed that.

Trump is a hotel that if you're staying there, you pay for things to be done. There isn't an iron in the room - you call some one to do that for you. Don't carry your bags, you'll look out of place.

In sum, I loved my stay at the Trump and I know it will only get better with time!

  • Stayed: March 2012, travelled as a couple
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5  Thank jamesmichael7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 March 2012

We stayed at the Trump Ocean Club last summer for two nights and were blown away! We found the service over the top in a good way. It really was comprable to staying at a Four Seasons without the price tag. We had spent a week on Boca del Tores and ended the trip on a high note with our stay at the Trump.
The only negative thing is that the Trump taxis charge more than a regular taxi. Just walk about the street and find a taxi if you want to go to the Canal or the airport.

  • Stayed: August 2011, travelled as a couple
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Thank scubagirl302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

I've read a number of reviews on this site and I'll give credit where due....The facility is beautiful, well laid out and full of nice ammenities. I found the staff to be courteous and welcoming. The problem.....The construction on either side of the hotel. You can not get a room without close and constant construction noise. What's worse and totally unsettling to me were the construction goons on both sides of the building (we moved from the north side to the south side after complaints). The weekend was not bad but first thing monday am, the creeps just hang out on the decks of the adjoining building or peek out of the small windows on the other building and stare, for hours on end. A number of times they made obscene gestures, yelled and one actually had a pair of binoculars staring at us on the balcony! The front desk advised they've tried but can get no results from neighboring construction management.

So, I give the place high marks but I would not stay there until the construction is complete.

  • Stayed: March 2012, travelled as a couple
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9  Thank Skifungolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

This is by far the best hotel in Panama. Everything about it spells luxury. The only thing they would have to do would be to improve the quality of the food served in their restaurants. I am sure that will happen. In the meantime, we loved the ambiance, the pool, the rooms, everything about it!

  • Stayed: February 2012, travelled on business
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1  Thank Yap H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

I think I'm as qualified as anyone to write about this hotel as I live here. I have also stayed in the hotel and paid for my clients to stay in various rooms here while in town numerous times. I use the facilities on a daily basis and know what is going on in Panama and this hotel as I've been to many of the hotels here.

First, the rooms. The beds are soft, my friend with a bad back had to sleep on the floor. The rooms are not huge, actually pretty small, unless you upgrade. The bathtub is in a very odd location right in the middle of the room which a lot of people don't like. The problem with the rooms is that they are low in the building and on Friday's and Saturdays and whenever there may be a party the noise from the pool area persists until at times past midnite. I live at near the top of the building and I can hear the noise unless I close the doors. The have a DJ who plays regularly so it's noisy. They also entertain private parties in the pool area (can happen anyday) which can cause quite a loss of sleep if you are there for business.

The hotel service is not top class on an international scale but for Panama it is very good. The reason is that turnover of staff is high here and Panamanian standards are not world class when it comes to service. Therefore don't expect somebody to arrive to your room promptly or even speak English all that well. You have to deal with it and not expect the same as you would in New York. Due to staffing issues some people will not be very helpful and some are just outright incompetent which is not unusual in Panama.

The pool area is beautiful but it is extremely windy especially on one of the sides. At times the wind is so strong it is unbearable that the cushions and towels will fly off. It does not get sun all day and there are a lot of non-hotel residents here as well. A lot of the people in the pool area come from nearby buildings and get in despite not being a resident nor a hotel guest. Although the staff are supposed to check, they rarely do. You will also see the occasional prostitute/pimp around here who are allowed in because they know a member of the team there. Service is good but food is expensive which is to be expected.

The gym is spacious and well equipped. Machines need to be wiped down a bit more frequently though.

Tejas and Barcelona - good restaurants - on par with other good restaurants in town but certainly not a top-class dining destination. There are better restaurants in the city. Desserts / pastries are excellent as they are prepared by the hotel. The hotel bar Cava 15 is nice though it's not always open.

There is no Spa here, nor a casino which is advertised in some places. They'll send you to a nearby spa if you request one and they'll always tell you it's coming soon but in fact nothing is finalized or even in the works as it appears. They are not going to get a casino anytime soon as well despite what they say.

The hotel lobby is small but quaint and the location of the hotel is somewhat central but you'll need a cab to go anywhere. It's in a residential neighborhood which has at times awkward access. There are two neighboring buildings next door under construction which blocks the sun and causes some noise. The workers also constantly make catcalls to relax.

Business center is adequate though it often gets leaks from the upstairs kitchen. Internet is available though not very good in the pool area and is best in the lobby area.

The restaurants and services on the main level? Many places are not occupied and are covered up. An ice cream shop is good and on the deck there are 3 decent restaurants with nice ocean views. Food is above average for Panama but expensive.

Prostitutes? I see them every day. Although they try to prevent it, there is little they can do. Not as bad as the Veneto but they are definitely around. I've even been solicited a few times.

Transport to and from the hotel is $35 by private hotel taxi. Local transportation has to be by taxi though a hotel shuttle does exist which is rather unreliable as they never pick up from locations other than the hotel.

A lot of the bad comments on this site are due directly to 3 reasons:

1. Ongoing construction in the building and surrounding (noise, wind)
2. Staffing issues (service)
3. Design flaws (rooms)

Would I stay here? It depends on the price. At under $160 for a regular room, not a bad deal considering what I know about Panama. More than $200, would be iffy. More than $300..no way!

  • Stayed: December 2011, travelled with family
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4  Thank will678021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trump International Hotel & Tower Panama

Address: Calle Punta Colon | Punta Pacifica, Panama City 0833, Panama (Formerly Trump Ocean Club International Hotel & Tower Panama)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Panama City
#31 Luxury Hotel in Panama City
Price Range: $206 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trump International Hotel & Tower Panama 5*
Number of rooms: 369
Official Description (provided by the hotel):
Rising seventy stories above Panama Bay along Punta Pacifica's pristine peninsula, Trump Ocean Club® International Hotel & Tower Panama unites exclusive amenities, innovative accommodations and the signature services of Trump Attaché™. Steps from Punta Pacifica's sophisticated shops and nightlife, just five minutes from the financial district and minutes from Panama City—you have found the perfect setting to unite business with pleasure. ... more   less 
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Also Known As:
Trump Ocean Club International Hotel And Tower Panama
Trump International Hotel & Tower Panama Panama City

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