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Reviews (2,176)
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Reviewed 3 June 2015 via mobile

It was a good stay in the Trump Tower, but could have been better if wasnt for a few things. The service, i had to call everyday to ask for more soap and shampoo. The water from the shower would leak in to the bedroom everytime. The hotel is worth visiting anyways..

Stayed: June 2015, travelled as a couple
Thank mosqueteiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2015

Enjoy the stay and love the view...it was just what you would expect for trump..The room was above the standards of others the only thing i thought was cheap looking was the on and off faucets for the showers and sinks...overall a great stay

  • Stayed: May 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank O4672YZmichaelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2015 via mobile

If you have the money and you can afford it it's simply a nice, friendly and secure place to be in Panama.

Not much else to say, you pay a lot and you get a lot, an honest transaction.

The attention that you get is top of the line, the restaurants have very good food although I must mention that I did get a little sick while traveling in Panama and I ate at this restaurant often, however this could happen anytime when you travel to tropical places and it may have nothing to do with the restaurants at the hotel, they were always super clean and good attention to detail was paid.

Stayed: May 2015, travelled on business
Thank TRAVEL_LMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Director General at The Bahia Grand Panama, responded to this reviewResponded 2 June 2015

Dear TRAVEL_LM,

Thank you for your recent visit to the Trump Ocean Club in May 2015, and thank you for taking the time to share your review.

I am pleased you thoroughly enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you back again very soon.

Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2015

Rooms are all on the lower floors since the higher floors are reserved for the residences...

The rooms are small and poorly designed in my mind. Service was not great - in fact, I was charged for a minibar consumption by mistake 3 days after checking-out, without even being notified...

The fitness is well equipped, but there are still some works going on in the surrounding area...

The swimming pool area is poorly designed and the pool is small..

Overall, this is an ok 4-star hotel, but definitely not a 5-star 'luxury' hotel..

Room Tip: All rooms have a sideways view... SO just ask for a high floor
  • Stayed: May 2015, travelled with friends
    • Value
    • Location
    • Service
1  Thank mahme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Director General at The Bahia Grand Panama, responded to this reviewResponded 2 June 2015

Dear mahme,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am very sorry there were areas in which your expectations were not met in our service level, as well, as with the room amenities. This, of course, is not the experience we strive for in our effort to provide you with the upmost in customer satisfaction.

We do hope to welcome you back and offer you the personalised attention you expect and deserve. Ms. Dania Navarro, our attache manager, will be in contact with you to see about this possibility.

For now, we wish you safe travels and look forward to your return to Panama very soon.

Mark Stevenson
Vice President & Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2015

I go regularly to Panama and every hotel in that city has very poor service. This hotel at least was average, nothing spectacular bur aceptable. Rooms where very small and the view is limited by other buildings Terrible concierge have their own ground transportation arrangements and instead of wanting to help you they try to rip you off. The restaurants are very nice and the food is good. This hotel is a bit away from the downtown walking area in a little peninsula.

Room Tip: Rooms are small. Try at least to have one with unobstructed ocean view.
  • Stayed: May 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank AlbertoMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Director General at The Bahia Grand Panama, responded to this reviewResponded 2 June 2015

Deaer Alberto Ma,

Thank you for your recent visit to the Trump Ocean Club and thank you for taking the time to share your review.

I am pleased you enjoyed your stay and that you were met with the service and amenities you expect and deserve. We do hope to welcome you back again very soon. Please do let us know when you want to plan your next trip to Panama. We would like to personalize each visit for you, making each stay with us even more enjoyable than the last.

Until then, we wish you many more safe travels.

Mark Stevenson
Vice President & Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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