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“continuing to go down hill”

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Trump International Hotel & Tower Panama
Ranked #18 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed 28 July 2017

I have stayed here many times in the last few years. Since the first stay, the service of the hotel has deteriorated considerably. This time, we were missing several amenities in the room such as soap, hair drier, tissue and "do not disturb" sign. When we requested these things, we had to call three times in order to get them. As for the do not disturb sign, it never came. So, when we went to breakfast, we told the front desk not to make up our room until later. When we got back from breakfast, the maid was in the room cleaning. We told her to come back later and she got angry.

Most of the staff has always been friendly but the communication in the hotel and the quality assurance seems to be going down. If this continues, we might have to find a new place to stay while in Panama City.

Room Tip: Choose a room on an upper floor with an even number.
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kondan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Guest Relations Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 1 August 2017

Dear Kondan, thank you for your comments and loyalty to our property. Our sincere apologies for the inconveniences experienced. We will take your comments as opportunities to better our services. Sincerely, TrumpPanama

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Reviewed 27 July 2017 via mobile

Rooms are clean and fresh, however the outside of the building is slightly dated. The communal spaces are lovely and bright and give a wow factor. Shame the pool looses the sun quickly.

Found that the staff didn't speak English very well, but was better than my Spanish, so all credit given.

The restaurant on the top floor associated with the casino was Devine!

Stayed: July 2017, travelled solo
1  Thank Johdi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Guest Relations Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 2 August 2017

Dear Johdi, thank you so much for the wonderful comments. Please come back soon! Regards, TrumpPanama

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Reviewed 27 July 2017

My Lady and I stayed for 5 nights in room 2525. Our visit was disappointing. We expected a 5 star accommodations, service and food. Here’s what we received.:

Our room was on the curve with one stand up balcony and one small balcony with 2 chairs and a table. When we opened the sliding doors of the balcony we got a wonderful breeze so that air conditioning was not needed. This breeze was especially appreciated at night. The quality room furniture and decorations would be at the lower end of the 5 star spectrum.

Housekeeping was poor. While the room was cleaned daily, when we arrived, there were no slippers. On day 2, there face clothes were removed and not replaced. In addition, when we returned from our trip to the mall, the door to our room was ajar. Anyone could enter. On day 3, one of the bath robes was removed and not replaced. I suspect housekeeping expected us to share a single bath robe. On day 4, we had no bathing lotion and no rugs to cover the slippery floor outside the shower. Whenever I dialed housekeeping, there was always a busy signal, so I never got to speak to anyone in housekeeping management. I think housekeeping just takes the phone off of the hook since I dialed at all times of day or night.

In-room dining: Superb - great food and service.

Pool Side Service – The pools were wonderful. We were fortunate to find someone who spoke English to handle our food service. Only one person seemed speak my language, and he was excellent each time we used to pool, as was the quality of the food.

Restaurant – big problems with very slow service and mediocre food. Getting a dinner roll was like asking for the last golden egg.

Breakfast buffet (eaten outdoors) – was a relatively small selection for a 5-Star, but My Lady enjoyed it. I especially liked watching the birds swoop down and grab food from a patrons plate when they weren’t looking. The cook who made the omelets and waffles would turn her head and a bird would swoop down and grab some diced ham or black olives from the food bowls.

Casino - My Lady gave it her approval thumb.

Checking Out: I was charged $10 that was labeled as a mobile phone charge. No one at the service desk could explain the charge to me. An IT report was provided with times and dates for an ill-defined service. The time-of-usage was not at a time that we were in a position to use a mobile phone. This charge was the most confusing charge in our global travels. Sometimes, you just shake your head, pay the people … and move on.


Bottom Line: Needs more English speaking staff, significantly more hospitality training in the areas of housekeeping and restaurant cooking and service. It’s a stretch to call this even a 4-Star Hotel.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Beyondthebull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Guest Relations Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 2 August 2017

Dear Beyondthebull, thank you for taking the time to share your comments with us. We have taken notes on all of your points and will use this information to improve on our service. Happy to read that you enjoyed the pool area and the fresh ocean breeze from your balcony. Hope to welcome you and your lady to our hotel in the future. Sincerely, TrumpPanama

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Reviewed 26 July 2017 via mobile

Spent 2 nights and everything was great. Clean, well appointed rooms. Staff was top notch. Enjoyed a delicious buffet breakfast. Didn't have time to spend at the pool but it looked lovely from our window. Would return again without hesitation.

Stayed: July 2017, travelled with friends
Thank beachy439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Guest Relations Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 29 July 2017

Dear Beachy439, please do come back soon so you can enjoy our pools! They are amazing and the view of the Pacific Ocean is just incredible from our infinity pool. You can also enjoy a cool drink while you get some sun and a bite to eat. You won't regret it! Sincerely, TrumpPanama

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Reviewed 25 July 2017

We stayed 4 nights at The Trump International Hotel during our stay in Panama City. The views of the city are outstanding. The staff is excellent and really know how to take care of their guests. I had a corner unit that can only be described as a suite. The décor was luxurious and well appointed. GREAT BED!!! BETTER SHOWER and BATH!!!

Room Tip: Corner rooms are premium, but worth it!
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  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
1  Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TOCGM, Guest Relations Manager at Trump International Hotel & Tower Panama, responded to this reviewResponded 28 July 2017

Dear Rick G, thank you so much for the amazing comments! We are very happy that you had an excellent stay with us. Hope to see again soon. Regards, TrumpPanama

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Additional Information about Trump International Hotel & Tower Panama

Address: Calle Punta Colon | Punta Pacifica, Panama City 0833, Panama (Formerly Trump Ocean Club International Hotel & Tower Panama)
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Panama City
#15 Luxury Hotel in Panama City
Price Range: $206 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Trump International Hotel & Tower Panama 5*
Number of rooms: 369
Official Description (provided by the hotel):
Rising seventy stories above Panama Bay along Punta Pacifica's pristine peninsula, Trump Ocean Club® International Hotel & Tower Panama unites exclusive amenities, innovative accommodations and the signature services of Trump Attaché™. Steps from Punta Pacifica's sophisticated shops and nightlife, just five minutes from the financial district and minutes from Panama City—you have found the perfect setting to unite business with pleasure. ... more   less 
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Also Known As:
Trump Ocean Club International Hotel And Tower Panama
Trump International Hotel & Tower Panama Panama City

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