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“Very disappointed”

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Sercotel Panama Princess
Ranked #58 of 115 Hotels in Panama City
Reviewed 16 November 2016

Very disappointed with this hotel. The staff was great but many reasons why we would not stay again.
The musty smell that everyone speaks of is completely accurate.
We were told we would have wifi in our room but it did not work.
The hot tub in the pool area was closed and there were no towels. We called down to front desk and they said the towels were in the gym, but there were none.
Hot water was luke warm at best.
Air con could not be set, our room was freezing so we shut it completely off and yet it still stayed very cold.
Many stains on carpet and furniture
Very hard bed, I slept fine but my husband did not.
Again, the staff was incredible but I would not stay here again.

Room Tip: Go somewhere else.
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  • Stayed: November 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank michel2arcand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 29 of 466 reviews

Reviewed 13 November 2016 via mobile

We loved this hotel. Location is great. Staff is mighty friendly. Nightly rate is fair. Breakfast is delicious (and we loved being able to tell the chef how we wanted our omeletes or whatever egg variation of your choosing. Very nice selection of fresh fruits, juices, deli meat, breads...
Room is comfortable and spacious.

Stayed: September 2016, travelled as a couple
Thank Ct P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2016

Perfect downtown hotel and the staff is very helpful...Two bars with great service and walking distance to many cafes & rest. Rooms were comfortable and clean. The outdoor pool area is very relaxing and clean.

Room Tip: ask for a room with the view of the spiral building--amazing
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  • Stayed: October 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Bernard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2016

I have to thank the staff for helping me in finding a lost bag. Regarding the hotel, the breakfast could have much more variety althought the few variety is of good quality. Rooms and common areas are clean. I had problems every day with my key and I had to go down every day to activate it. Staff in general very polite. I'll go back because of the good price.

  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Pedro358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2016

the hotel was hard to find with unfamiliar eyes .. i didnt see a sign to indicate that the hotel is in this direction but a little navigation and i found it... no valet parking ..so i had to park the car my self and go to front desk... only one employee working at check-in...!! but the rooms were very clean and quiet.... tub and shower available... i didnt really like the small bottle of water for $2 but i guess that is the going price... restaurant dining was very nice and suggested... pool was closed during the night so only the workout room was open.... check out was ok...again with everyone checking out and one staff member working...

Room Tip: any room not street side...lots of horn blowing during the day
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  • Stayed: October 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank chicagocap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sercotel Panama Princess

Address: Calle 53, Este Marbella y 5ta. B Sur | Edificio Worldtrade Center, Panama City 0833, Panama (Formerly Radisson Royal)
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Casino Hotel in Panama City
#19 Spa Hotel in Panama City
Price Range: $64 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sercotel Panama Princess 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
City Hotel ... more   less 
Reservation Options:
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Also Known As:
4 Points By Sheraton Panama
Four Points By Sheraton Panama Hotel Panama City
Sheraton Panama City
Four Points Panama City
Panama City Four Points
Panama City Sheraton
Sercotel Panama Princess Panama City

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