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All reviews fourth floor del carmen average hotel business trip small gym upgraded to a suite convenient location room service light sleeper internet access our room was spacious front desk staff buffet breakfast hotel staff coffee maker the financial district bells
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Reviewed 23 April 2017 via mobile

Our room faced the Del Carmen cathedral which is charming but features 6 a.m. bells. Good beds, extra pillows, fine linens. In room safe. Refrigerator lacks freezer compartment. Two electrical plugs didn't work. Alarm clock broken. Broken arms on desk chair. Sink plug doesn't hold water for shaving. Dingy lighting for dingy shower with chipped tub and badly stained grout. On the plus side, there was an outstanding buffet breakfast with breads, cheeses, eggs, sausages, French toast, fruits, yogurt, cereals, & an omelette chef.

Stayed: April 2017, travelled as a couple
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catia T, Director de Recepción at Crowne Plaza Panama, responded to this reviewResponded 7 May 2017

Dear Tom K
Thank you for your candid review. We apologize that your . We appreciate your comments and will share these with our team so that we can continue to improve our services.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,

Catia Thomas
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

A poor survived prototype, with lack of general services.

The restaurant, as well as the rest of the hotel are old, nonattractive and reflect the 1990's hotel culture.

Breakfast is a poor buffet display, the customers struggling to receive service attention.

The evening meals are not different.

The food served can be described as awe full !

Overpriced for what if represents.

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank LondonWolfeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Panama, responded to this reviewResponded 7 May 2017

Dear LondonWolfeee,

Thank you for choosing our brand and going out of your way to leave us your insights. I regret to know that you find our facility outdated and that the service and dining experience was a letdown. Our team will look into the matter and resolve it accordingly.

We aim to provide a better and memorable experience to our valued guest. Thank you for your patronage and I hope that this little mishap will not hinder you from using us again should your travel brings you back to the area.

Best Regards,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

People at this hotel where very friendly and helpful. Especially Luis De Frias. Luis went out of his way to ensure we were taken care of. In fact with his help we were able to order a traditional Panamanian dish not on the menu. This is good service. Thank you Luis.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank la2ya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017

The Crowne Plaza Hotel in Downtown Panama City is in a great location, in the middle of everything, the prices are good, the service is great, the rooms are comfortable, and the food is good. Though it is a fair walk to the Promenade along the Ocean, it is doable.

Room Tip: I had a room on the busy street side & it was still quiet.
  • Stayed: March 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Brutiffany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio A, Guest Experience at Crowne Plaza Panama, responded to this reviewResponded 19 April 2017

Dear Brutiffany
Thanks for taking your time to write about your recent stay at Crowne Plaza Panama and for recommend us to to other visitors of Trip Advisor as your number one option to stay in Panama city, and also for the extensive review about our location, facilities and services.
We hope to have you back soon at your home away from home Crowne Plaza Panama.

Sincerely,
Horacio Barrios
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2017

The people made the difference in this hotel. The room was average size with a small bathroom and basically decorated, but the food and attentive service made up for any shortcomings in the physical layout of the space. The hotel was clean and it was an overall pleasant stay. A marching band was practicing nearby until 4 am most nights, so it was hard to sleep, but there is nothing the hotel could do about that situation.

Room Tip: Get a room facing the road and away from the courtyard behind the hotel.
  • Stayed: August 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Rhonda0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio A, Guest Experience at Crowne Plaza Panama, responded to this reviewResponded 14 April 2017

Dear Rhonda0101
Thank´s a lot for taking precious minutes of your time to write this excellent review about your recent stay at Crowne Plaza Panama and letting other visitors of Trip Advisor know better the experience at our hotel.
It´s a pleasure for us to read that you enjoyed our rooms, facilities and staff service. We hope to have you back soon in our hotel your home away from home.

Sincerely,
Horacio Barrios
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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