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Crowne Plaza Panama
Ranked #39 of 115 Hotels in Panama City
Reviewed 4 May 2017 via mobile

It's a beautiful hotel which It provides all the amenities you need for a pleasant stay. Free shuttle from/to airport (runs every 30 minutes and it's available 24/7). Also the hotel has a restaurant, free wifi and much more. Convenient location very close to airport.

Stayed: April 2017, travelled with family
Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 33 of 544 reviews

Reviewed 23 April 2017 via mobile

Our room faced the Del Carmen cathedral which is charming but features 6 a.m. bells. Good beds, extra pillows, fine linens. In room safe. Refrigerator lacks freezer compartment. Two electrical plugs didn't work. Alarm clock broken. Broken arms on desk chair. Sink plug doesn't hold water for shaving. Dingy lighting for dingy shower with chipped tub and badly stained grout. On the plus side, there was an outstanding buffet breakfast with breads, cheeses, eggs, sausages, French toast, fruits, yogurt, cereals, & an omelette chef.

Stayed: April 2017, travelled as a couple
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catia T, Director de Recepción at Crowne Plaza Panama, responded to this reviewResponded 7 May 2017

Dear Tom K
Thank you for your candid review. We apologize that your . We appreciate your comments and will share these with our team so that we can continue to improve our services.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,

Catia Thomas
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

A poor survived prototype, with lack of general services.

The restaurant, as well as the rest of the hotel are old, nonattractive and reflect the 1990's hotel culture.

Breakfast is a poor buffet display, the customers struggling to receive service attention.

The evening meals are not different.

The food served can be described as awe full !

Overpriced for what if represents.

  • Stayed: April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank LondonWolfeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Crowne Plaza Panama, responded to this reviewResponded 7 May 2017

Dear LondonWolfeee,

Thank you for choosing our brand and going out of your way to leave us your insights. I regret to know that you find our facility outdated and that the service and dining experience was a letdown. Our team will look into the matter and resolve it accordingly.

We aim to provide a better and memorable experience to our valued guest. Thank you for your patronage and I hope that this little mishap will not hinder you from using us again should your travel brings you back to the area.

Best Regards,

Ronald R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

People at this hotel where very friendly and helpful. Especially Luis De Frias. Luis went out of his way to ensure we were taken care of. In fact with his help we were able to order a traditional Panamanian dish not on the menu. This is good service. Thank you Luis.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank la2ya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017

The Crowne Plaza Hotel in Downtown Panama City is in a great location, in the middle of everything, the prices are good, the service is great, the rooms are comfortable, and the food is good. Though it is a fair walk to the Promenade along the Ocean, it is doable.

Room Tip: I had a room on the busy street side & it was still quiet.
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  • Stayed: March 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Brutiffany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horacio A, Guest Experience at Crowne Plaza Panama, responded to this reviewResponded 19 April 2017

Dear Brutiffany
Thanks for taking your time to write about your recent stay at Crowne Plaza Panama and for recommend us to to other visitors of Trip Advisor as your number one option to stay in Panama city, and also for the extensive review about our location, facilities and services.
We hope to have you back soon at your home away from home Crowne Plaza Panama.

Sincerely,
Horacio Barrios
Guest Experience

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Additional Information about Crowne Plaza Panama

Address: Ave Manuel Espinoza Batista, Panama City 816-2007, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 115 Hotels in Panama City
Price Range: $108 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Panama 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
As you walk into the marble-floored lobby with grand columns and modern furnishings, you'll be greeted by the warm, welcoming staff of our Crowne Plaza(R) Panama hotel. And, if you're seeking hotels near the Panama Canal or near the banking area, we're just minutes from both destinations. Ideal for corporate travelers, our accommodations include a Business Center with personal computers and copy, print and fax capabilities. We have five banquet rooms, which can host parties of 200, and perks like Daily Meeting Debriefs by a dedicated Crowne Meetings Director, making us "The Place to Meet" in Panama City, Panama. When our hotel's guests choose to stay with us, they are only a few miles from first-class restaurants, nice casinos and great shopping. Pick up souvenirs from the Multiplaza Shopping Center and Albrook Mall, walk down to Casco Viejo, the historic sector of the city, or catch a performance at the National Theater. In addition, guests need travel only two miles from our hotel's location to reach the Panama Canal. After a long day of touring Panama City, Panama, our hotel's facilities can help you relax. Enjoy a traditional dish at our on-site restaurant, La Galeria, then grab a nightcap at the Memories Sports Bar & Lounge. With a Fitness Center, outdoor pool and the Crowne Plaza Sleep Advantage(R) Program, we have everything you need to stay comfortable. ... more   less 
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Also Known As:
Crowne Plaza Panama Hotel Panama City
Crowne Plaza Panama City
Panama City Crowne Plaza
Crowne Plaza Panama Panama City

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