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“Nice, modern, comfortable”

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Courtyard Alexandria
Ranked #10 of 24 Hotels in Alexandria
Certificate of Excellence
Reviewed 17 December 2016 via mobile

When we got there we saw two new hotels near this. It looked a little older however We liked it and had no negatives. Excellent customer service. Clean modern room. Carpet, paint, furnishings all newer, shower/shower head a bit dated. Good toiletries and comfortable bed. Nice bar area downstairs. Very reasonable room rate and thought we got a good value.

Stayed: December 2016, travelled with family
Thank Ryrimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 129 reviews

Reviewed 8 December 2016 via mobile

Nice basic hotel with all the usual amenities.

Ample parking, easy access

Has a small bar, gym, shop at reception and a breakfast restaurant.

Rooms large, clean and well serviced

I'll return here alright...

Stayed: December 2016, travelled on business
Thank brian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, General Manager at Courtyard Alexandria, responded to this reviewResponded 9 December 2016

Thank you for your time in completing the guest survey. We are glad to see you enjoyed your stay with us. If we can be of further assistance in future travels, please do not hesitate to contact us.
Again, thank you for choosing Courtyard in Alexandria.

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Reviewed 11 November 2016

Excellent property -- When we checked in , the front desk customer service representative thanked us for our Platinum Loyalty. We we given an upgrade to a Suite (thank you very much!) .

After checking in- we went to the Bistro - the food was excellent and the drinks were even better !!

When we entered our room - half of the lights did not work ??? !!! There were electrical pieces spread throughout the room (see attached picture) - - as a frequent Marriott guest - this was unusual and very much not my typical experience. At times I had to use the light on my cell phone because the bulbs in my room were removed.

Other than this - the property is excellent - and highly recommended !!

- Dr. Brent Daigle
Platinum Member (Since 2013)

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Service
Thank Brent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2016

Stayed here for one night as part of a road trip. The hotel is as expected for a Courtyard but a bit off the highway in terms of access. The access road is under construction and the location is such, that there's a bit of confusing surface road maneuvering to get there.
They do have a Bistro and serve breakfast but not until 6:30 AM if you are wanting to get an early start. Staff was friendly and welcoming. Rooms were clean and updated.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Gingy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, General Manager at Courtyard Alexandria, responded to this reviewResponded 21 October 2016

Thank you for taking the time to complete a comment about your stay at the Courtyard in Alexandria. I'm glad to hear that you enjoyed your stay. We apologize for the construction you encountered trying to get to the hotel. It has been completed.
If you are needing refreshments before the Bistro opens, we have implemented services to accommodate your needs. Please ask the Front Desk Associate for more information.
We hope that if you choose to travel to our area again, you return to the Courtyard.
Thank you again.
Tim Murray
General Manager
Courtyard by Marriott in Alexandria

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Reviewed 23 September 2016 via mobile

The hotel lobby staff when I arrived were very friendly and helpful. The lobby area was clean and up to date, you can tell it's a newer hotel.
The room was nice and had a mini fridge and microwave.
The best part was the morning staff at the cafe! Those ladies were awesome, very friendly and always had a smile!

Stayed: September 2016
Thank Ovsurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2016

Dear Valued Guest,
We are delighted to here that your stay with us at Courtyard by Marriott in Alexandria was satisfying. We are excited about our renovated rooms and public areas. We hope that when you travel to our area again, you choose to stay with us.
Again, thank you for choosing the Courtyard in Alexandria.
Timothy Murray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Alexandria

Address: 3830 Alexandria Mall Dr, Alexandria, LA 71301-3601 (Formerly Courtyard by Marriott Alexandria)
Region: United States > Louisiana > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 24 Hotels in Alexandria
Price Range: $129 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria 3*
Number of rooms: 96
Official Description (provided by the hotel):
If you're looking for hotels in Alexandria, LA, you'll love the stylish new Courtyard Alexandria. Our Louisiana hotel is next to Alexandria Mall and minutes from LSU-Alexandria. We're also close to Proctor & Gamble, Christus St. Frances Cabrini Hospital, and CLECO, as well as attractions like the Alexandria Zoo, England Airpark, and Riverfront Center. Our hotel features free Wi-Fi and high-speed wired Internet access, plush bedding, ergonomic work spaces, 32" flat-screen TVs, and mini-refrigerators in every room and suite. Our modern, open lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, as well as beverages from Starbucks and our full bar. Eat. Drink. Connect. Burn calories in the fitness room or simply relax in our sparkling pool. Planning an event? Let us know - our largest space hosts up to 40. Our Courtyard hotel by Marriott offers style and service that few Alexandria, LA hotels can match - so make a reservation today! ... more   less 
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