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Reviews (139)
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All reviewscourtyard by marriottfront deskexcellent propertyshort drivein townwithin walking distancewould definitely stay here againwent out of her wayvery nice hotelroom was largecoffee makerone night staybistrolobbyfurnishings
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22 - 27 of 139 reviews
Reviewed 8 December 2016 via mobile

Nice basic hotel with all the usual amenities.

Ample parking, easy access

Has a small bar, gym, shop at reception and a breakfast restaurant.

Rooms large, clean and well serviced

I'll return here alright...

Stayed: December 2016, travelled on business
Thank brian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, General Manager at Courtyard Alexandria, responded to this reviewResponded 9 December 2016

Thank you for your time in completing the guest survey. We are glad to see you enjoyed your stay with us. If we can be of further assistance in future travels, please do not hesitate to contact us.
Again, thank you for choosing Courtyard in Alexandria.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2016

Excellent property -- When we checked in , the front desk customer service representative thanked us for our Platinum Loyalty. We we given an upgrade to a Suite (thank you very much!) .

After checking in- we went to the Bistro - the food was excellent and the drinks were even better !!

When we entered our room - half of the lights did not work ??? !!! There were electrical pieces spread throughout the room (see attached picture) - - as a frequent Marriott guest - this was unusual and very much not my typical experience. At times I had to use the light on my cell phone because the bulbs in my room were removed.

Other than this - the property is excellent - and highly recommended !!

- Dr. Brent Daigle
Platinum Member (Since 2013)

  • Stayed: November 2016, travelled on business
    • Value
    • Location
    • Service
Thank Brent D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2016

Stayed here for one night as part of a road trip. The hotel is as expected for a Courtyard but a bit off the highway in terms of access. The access road is under construction and the location is such, that there's a bit of confusing surface road maneuvering to get there.
They do have a Bistro and serve breakfast but not until 6:30 AM if you are wanting to get an early start. Staff was friendly and welcoming. Rooms were clean and updated.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Gingy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy M, General Manager at Courtyard Alexandria, responded to this reviewResponded 21 October 2016

Thank you for taking the time to complete a comment about your stay at the Courtyard in Alexandria. I'm glad to hear that you enjoyed your stay. We apologize for the construction you encountered trying to get to the hotel. It has been completed.
If you are needing refreshments before the Bistro opens, we have implemented services to accommodate your needs. Please ask the Front Desk Associate for more information.
We hope that if you choose to travel to our area again, you return to the Courtyard.
Thank you again.
Tim Murray
General Manager
Courtyard by Marriott in Alexandria

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2016 via mobile

The hotel lobby staff when I arrived were very friendly and helpful. The lobby area was clean and up to date, you can tell it's a newer hotel.
The room was nice and had a mini fridge and microwave.
The best part was the morning staff at the cafe! Those ladies were awesome, very friendly and always had a smile!

Stayed: September 2016
Thank Ovsurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 September 2016

Dear Valued Guest,
We are delighted to here that your stay with us at Courtyard by Marriott in Alexandria was satisfying. We are excited about our renovated rooms and public areas. We hope that when you travel to our area again, you choose to stay with us.
Again, thank you for choosing the Courtyard in Alexandria.
Timothy Murray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2016

This is a nice hotel to stay in, while in Alexandria, La. We stayed for two nights. The only problem we had - Our room did not get cleaned on our first night of stay. We was visiting with friends and was to meet them at 11 a.m. the next morning. The cleaning person (Spanish woman) knocked on our door and we told her to come back later. We left at 10:15 a.m. that morning and thought the cleaning lady would come back and clean our room, BUT, she did NOT!! THE PROBLEM was that the cleaning lady could not understand ENGLISH or could not communicate with us properly! We let that mistake, by this Spanish woman, "slide"! We did tell the front desk about this problem we had and they said they would report this to management.
The management of this hotel should make sure their cleaning/housekeeping staff is able to communicate (in English) with the customers.
JUST F.Y.I.: This hotel does not supply free breakfasts; they have a bar area where you have to purchase whatever food you would want.....or eat at another establishment outside of the hotel.

  • Stayed: July 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Ann J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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