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Reviewed 27 October 2015

I am a lifetime fan of Marriotts and have stayed at them for many years around the world. This hotel is confused - is it a Marriott? Is it an Autograph Collection? Hard to tell. The worst part is the restaurant. Marriott you can and should do better. Read the reviews of the restaurant on Yelp (or any other board) and you should RUN from being a partner with them. Particularly if you want to go the Autograph Collection route. The service is okay and the manager is horrible. The evening we were there it was like a frat party at 8pm. When asked if the doors to the outer room could be closed the manager said he would and then came back with a lame excuse that they would not work. By that time we had ordered our food and had 2 drinks. We explained we were leaving because of the atmosphere and that they would not do anything about it. We of course were expected to pay for the drinks (which were not consumed). When we complained at the front desk we were told that 'there is nothing we can do about it, they are not part of us'. Either you do or don't have some responsibility for the restaurant. Own up to it and DO something about it.
Room was okay, took until late afternoon to check in. Overall very unremarkable hotel and really poor restaurant.

  • Stayed: October 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Muttluvr4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at Annapolis Waterfront Hotel, Autograph Collection, responded to this reviewResponded 29 October 2015

Hello Tracya R,

Thank you for your response, can you please contact me at gburke@annapoliswaterfront.com or 410.268.7555 ext 5162

Thank you,

Gary Burke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2015

Returned for our 23 anniversary to this location. Hard to believe this hotel has gotten better with age and the new Autograph designation. Very nice changes and staff was wonderfully accommodating. Great destination.

Room Tip: Waterfront view
  • Stayed: October 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Russ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at Annapolis Waterfront Hotel, Autograph Collection, responded to this reviewResponded 30 October 2015

Hello Russ G,

I am extremely pleased to read that you enjoyed your anniversary with us. Thank you for letting us be a part of your special occasion. Please come back soon!

Gary Burke
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2015 via mobile

Used my marriott rewards points to book a room here in Annapolis. The Boat Show was in town so i was able to take lots of pictures. The beds were very comfortable like all Marriott hotels! Slept like a baby. Marriott never disappoints in terms of service. My favorite brand of hotels by far!

Stayed: October 2015, travelled on business
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at Annapolis Waterfront Hotel, Autograph Collection, responded to this reviewResponded 30 October 2015

Hello Michael S,

Thank you very much for you kind words! We are very happy that you enjoyed your stay and look forward to your next visit.

Gary Burke,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2015

When we booked this hotel last minute with points we never realized the boat show was in town. When we arrived on Friday night the place was packed and we were surprised we were even able to book a room for two days. The valet was very nice and the front desk had us in our room in no time. The room was on the first floor and we had a small patio outside our sliding glass door which was was very nice. The rooms could use a little updating but were neat and clean. We did not spend a lot of time in our room but the location was just perfect, we were able to walk everywhere in town. The Pusser bar turned into a loud night club at night so we really didn't stay there too long but during the day the outside bar over looking the docks is nice for a cocktail. The hotel is pricey at $400 + a night but the location is worth the money, you never have to move the car to eat, drink or go sightseeing.
I would return to this hotel in the future.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank laurajerseyshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Annapolis Waterfront Hotel, Autograph Collection, responded to this reviewResponded 13 October 2015

Dear Laura Jersey Shore,

I think I may have accidently sent your response to another guest, Oh Well,

Glad you had a great stay and you liked the Hotel and the Employees.

We actually Changed from the Marriott to The Annapolis Waterfront Hotel, An Autograph Collection. We have been making changes and upgrades all over the Hotel. From the Arrival to the Lobby and the rooms themselves.

If you are a Marriott rewards user not to worry. We offer all the same Rewards as before as Autograph reservations run through Marriott.

Thank you again for sharing on Trip advisor.

Regards,

Gary Burke,

gm

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Reviewed 12 October 2015

We had a great stay during the US Sailboat Show at the Annapolis Waterfront Hotel. The front desk staff, Yeni and Allie, assisted us with various needs with a smile and skill. Another shout out to the Valet staff as they happily and graciously retrieved our car numerous times!

  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary B, General Manager at Annapolis Waterfront Hotel, Autograph Collection, responded to this reviewResponded 13 October 2015

Dear Eric J,

Glad you had a great stay. Yes, it was a great Boat Show, the Waterfront buzzed all weekend,

I will certainly pass on your comments to Yenni and Allie and read your review at our next staff meeting.

Thank you for sharing on Tripadvisor,

Regards,

Gary Burke/GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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