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Residence Inn Marriott
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Reviews (220)
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All reviewsfull kitchenlong term staylaundry roomthe general managertwo monthsboston areabasketball courtbedroom suitecoffee tablebusiness staynight stayfirst floorthe staff was greatsmall kitchenfront desk staffinnsdishwasher
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7 - 12 of 220 reviews
Reviewed 7 February 2018

It's great for longstays and when you're in Boston/Andover for a business trip. This hotel is clean, the front office staff is super friendly and really effusive in guest engagement. They're very helpful too and go above and beyond to see how much of your stay they can make better - which is just fantastic! I always love staying here! <3 :)

Room Tip: Love the ground floor, but the newer rooms are bigger..
  • Stayed: May 2017, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Saywhuttt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAndoverGM, General Manager at Residence Inn Marriott, responded to this reviewResponded 23 February 2018

The hotel is ideal for long stays and wonderful for 1 night trips as well. We do have a great team that want are guests to feel welcome and part of our family. We look forward to seeing you again.

Doti General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2018

The rooms for long stay are large, comfortable and clean - you will find everything a guest needs.

Breakfast could definitely be improved with more fresh, healthy food: granola, vegetables, cottage cheese, etc.

Stayed: December 2017, travelled on business
Thank sploeppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAndoverGM, General Manager at Residence Inn Marriott, responded to this reviewResponded 23 February 2018

Thank you for writing us a review, we love to hear from our guests. Breakfast offers Kelloggs Granola cereal as well as yogurt and, fresh fruit You are so correct, the rooms offer everything a guests needs.

Doti General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

The room was found not that clean. There was hair in the shower, a ring under the bed, dirty sink and desk counters, damp rugs, etc. Also a motor would make noise every 30 minutes for about a minute. Cheap towels. The breakfast buffet is adequate.

Stayed: January 2018, travelled with family
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAndoverGM, General Manager at Residence Inn Marriott, responded to this reviewResponded 10 January 2018

We appreciate your feedback and regret that the room was not prepared to your satisfaction. We have addressed this with the appropriate staff to ensure that it was an isolated incident and to prevent from occurring in the future.

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Reviewed 11 October 2017

As frequent Marriott guests we were disappointed with our room when we stayed at this hotel. The cleanliness was not up to par, the floors were dirty and there sticky parts on the counter and coffee table. We have never had a room before that we felt was not clean. There were towels missing in the bathroom and the overall feel was a bit tired.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceAndoverGM, General Manager at Residence Inn Marriott, responded to this reviewResponded 13 October 2017

We appreciate your loyalty to Marriott and regret that we fell short of your expectations. This is an isolated incident and has been corrected with the team. We hope to see you again in the future.

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Reviewed 6 October 2017

Nicolette and Tracey were wonderful making our first trip to Ann Arbor a terrific experience. Great location, clean reasonably priced rooms and staff that goes above and beyond! The breakfast buffet was plentiful and had options for all diets. We will be back!

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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