Hi Kristina!

Unfortunately, you have a semi-unpleasant and not service-minded employee at the reception. A man aged 40-50 who should work with something other than people. After our long taxi journey of almost 3 hours, he replies that Booking does not know how many rooms you have available. So we had to find a new taxi and a new hotel. I will be happy to come in and show you who the person in question is because I currently live 25 minutes away from you.

Best Regards
Patrik Abrahamsson
Restaurant and service coach Sweden

We stayed at this hotel for nearly two weeks:

Let me point out the positives and negatives of this place:

Positive:

- Very good and helpful reception, nothing is a problem for them, no matter how busy they are always happy to assist!
- Location of the hotel is great, just across the road from the beach.
- Good spa and friendly staff.
- Good spacious and clean rooms.

Negative:
- Breakfast is very average/ not a great choice /cheap quality of food
- Hotel has not got its Beach and the pool area is not big enough for all the guests.
- Guests are terrible / some wealthy ( new money) Eastern Europeans / Russian with no manner, they just do what they want to do, dress up with branded clothes and act like the whole place belongs to them.

Well, do I want to go back there again?
Probably yes but not at the peak season !

Just returned from this hotel paid for four rooms, 3 of which only had one clean and one change of towels the fourth room had two cleans. We did complain when you call reception they hang up !
The pool area is small and poorly managed, there are dirty food plates and glasses just left around for hours, no one seems to clear up.
We spoke to the manager he said say he would look into our complaint and get back to us, needless to say he didn’t ! We won’t be returning to this hotel