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All reviews sister hotel the bus old city president hotel sea view breakfast and dinner babin kuk modern hotel outdoor pool valamar group lobby bar half board excellent hotel a la carte restaurant big hotel spa area four star hotel
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Reviewed 16 November 2017

We stayed at the Lacroma during September 2017 as a couple and overall we enjoyed our stay. We found the hotel to be clean, airy and relaxing. Our room was well appointed, which had a large bed and fabulous views across the Adriatic. There had been a few minor niggles with the first room we were allocated and we were switched without fuss and I'm grateful to the staff for being so accommodating.
Upon arrival the hotel was fairly empty which made for a relaxed and peaceful first few days, however the tour parties started arriving midweek and the place soon filled up!
The buffet restaurant is ok, the food is pretty average and while there is a lot of choice you will soon tire of it which is all just a variation on the same theme frankly. By midweek you are being elbowed from all angles by energetic OAP's edging for a plate of hot ham! In the end you can't wait to get out of there.
A note on the restaurant staff here; they are brilliant, hardworking, polite, friendly and endlessly accommodating. Just because the food is all the same is not their fault.
I made use of the spa facilities and treated myself to a massage. You can really relax at this hotel and we both sunk ourselves into some serious R&R.
But that's about it i'm afraid, there is nothing else much to do on this small peninsula, so after a while it becomes slightly claustrophobic. Sure there are artificial gravel beaches to stroll to, a bus to Dubrovnik old Town to catch and a weird, dated looking shopping arcade that has a few bars in it. The place lacks some decent restaurants, so you are left vying for position at the buffet with your plate in hand and muttering under your breath as Maureen from Margate mops up the last of the mousse!
Lapad is a dull little town with little to offer and Dubrovnik Old Town is an overcrowded tourist trap. The best place we found was a boat trip to Cavtat which was lovely little gem of a harbour town and a diverting afternoon with plenty of restaurant choices.
I couldn't conclude this review without a special mention of the cold plunge pool which masquerades as a swimming pool. For whatever reason they choose not to heat it and it allows you to experience a chilling dip while you attempt to catch your breath and regain your composure. It's nice to look at but don't go in.

Room Tip: Ask for a sea view.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank JohnMaclane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik Hotel, responded to this reviewResponded 17 November 2017

Dear Guest,

Thank you for choosing Valamar Lacroma for your vacation and thank you for taking the time to share your comments.
We strive to make our guests’ experiences memorable and we are delighted to learn we are succeeding at that.

It will be our pleasure to see you again at Valamar Lacroma!

Warm regards,

Ivica Sabljić
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017 via mobile

Checked in tonight found the service excellent, rooms clean and comfortable. We were able to order pillows to suit our requirement from th Eier pillow menu was an added benefit. Buffet had a huge choice of offerings from fish, meat, vegetarian and sweets.

Stayed: November 2017, travelled with friends
Thank Eve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik Hotel, responded to this reviewResponded 17 November 2017

Dear Guest,

Thank you for booking Valamar Lacroma and for your positive feedback. We are delighted you enjoyed your stay with us.

We are looking forward to seeing you again at Valamar Lacroma!

Warm regards,

Ivica Sabljić
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Stayed here for 3 nights on a tour of Croatia. The hotel is a fair distance away from old Dubrovnik but there is an excellent bus service straight into town.
Very comfortable bedroom with views over the sea. Perfect for watching the sun go down in the evenings. Being a large hotel and with our room being at the very end of the corridor we had a long walk to reach reception and further again downstairs to the dining room.
The dining room always had tables available but sometimes we had to wait for them to be cleared. There is an extensive buffet menu for both breakfast and evening meals providing anything you could wish for. There is also a cooking station providing freshly cooked food.
There are a number of small beaches if you are prepared to walk a fair distance but the hotel provides a very nice pool area to relax in.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Kalo_Chorio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik Hotel, responded to this reviewResponded 10 November 2017

Dear Guest,

Thank you for booking Valamar Lacroma and for your positive feedback. We are happy to hear your comments, they motive us to keep up the good work.

Regarding your remarks about waiting in the buffet restaurant, we will definitely discuss them in order to improve our service.

We hope we will have the pleasure of welcoming you back at Valamar Lacroma.

Warm regards,
Ivica Sabljić
General Manager


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Reviewed 5 November 2017

Gorgeous hotel. At first it feels really big but you soon get to know your way around. The whole place is spotless. The gym and indoor pool are amazing. The outdoor pool area and view, especially during sunset, are spectacular. Restaurant is good, we were half board, but more vegetarian choice would be welcome. Good to see soy and rice milk at breakfast. My only mark down is that one night we were asked to go to the other restaurant in the hotel where there were live lobsters in a tank with their claws tied together. This really made me sad - please don't do this. It's barbaric!!

  • Stayed: May 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Alexandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik Hotel, responded to this reviewResponded 6 November 2017


Dear Guest,

Thank you for booking Valamar Lacroma and for taking the time to share your experience. We are happy to hear you enjoyed your stay and that you like our gym and pool.

Regarding your remarks about lobsters, claw protection is for their safety not injure one another. We value each comment from our guests and will definitely take them into consideration.

I hope we will have the pleasure of welcoming you back at Valamar Lacroma.

Warm regards,

Ivica Sabljić
General Manager

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Reviewed 3 November 2017

Nice rooms. Decent location, though not on the beach. Problem was with meal times... Huge dining room with stations of food. Tables too close together and the acoustics were awful. When the Chinese groups came in, it was like the locusts had descended. They touched everything but I guess someone in those groups would snatch it up eventually anyway. The noise was deafening. So after a great day exploring Dubrovnik, one would find themselves in a noisy, crowded dining room where it was impossible to enjoy the food at a relaxing pace. Go to dinner/breakfast a little later than the start time and maybe some of them have cleared out and the poor staff have had a chance to replenish food.

Room Tip: Get sea view.
  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
3  Thank explorer1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivica S, General Manager at Valamar Lacroma Dubrovnik Hotel, responded to this reviewResponded 5 November 2017

Dear Guest,

Thank you for choosing Valamar Lacroma and for valuable input. We work hard to deliver memorable experience for our guests and we are sorry the dinner experience did not meet your expectation. We also offer a 'dine around program' so guest can enjoy their dinner at different restaurants for no extra charge or for a small charge depending on the restaurant.
We will definitely discuss your comments and use them to learn and improve.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great experience that so many of our guests have had.

Warm regards,
Ivica Sabljić
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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