Thank you so much for staying with us at the Mekong Riverview Hotel and for taking the time to write this review! We are happy to hear that you enjoyed your time with us here in Luang Prabang. We will make sure to pass on your kind comments to our staff in our next meeting!
Please let us comment on your feedback about the few issues: 1. Urinal: they actually help us save water 2. Hot water: We apologize sincerely, there has been a problem with the hot water while you were here. We fixed the problem now. 3. Pool temperature: Unfortunately, there have been some delays by our contractor for the heating pump of our pool. Therefore, for the time being, we can not offer the advertised 32°c. As an apology, we offer a complimentary hot beverage to the visitors of our Spa and work hard to fix the problem as soon as possible. Thank you for your understanding.
Again, we were delighted to have you here and we hope to welcome you back soon,
Mr. Bounvone Keonida (Noi)
Front Office Manager, Mekong Riverview Hotel