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The Grand Luang Prabang Hotel & Resort
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Reviews (382)
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All reviewsmekong rivertuk tukin townwater buffaloesshuttle serviceswimming poolmanicured gardensbreakfast terraceold palaceserene settingminute drivefree shuttleworld heritagefrench colonialthe general managergarden viewpost office
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4 - 9 of 382 reviews
Reviewed 4 weeks ago via mobile

Pros:The hotel is beautifully constructed next to the river and grounds well maintain and peaceful.

Cons: But hotel is a total mess when it comes to other things: The staff need major major major training - some are nice and some are simply rude, careless, incapable of providing a good experience. Front desk staff is close minded and don't have a can do attitude, restaurant is rude and busy chatting to each other. Chef miss Lee is awful, rude, unhappy and despondent. The room is small and outdated, bed is hard, and old ropes. The breakfast is basic and always the same and good luck trying to get coffee or omelette. The hotel sent a old van to pick us up at airport. It was extremely hot and no hotel icon. We got to the hotel sweating. No drinks or any service by the pool and pool is tiny.

The new manager is trying to make changes but it will take some time. Right know the hotel service and food is awful. It is not a 5 star hotel. It is a 2 star hotel at the moment

Stayed: March 2018, travelled as a couple
1  Thank DecoWorldTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This sprawling hotel is away from the centre of LP- a real plus for me. Its in a quiet area and affords stunning and I mean stunning views of the mekong. transportation into town is dead easy - hotels buses will take you there and back, yuk yuk or bikes. The rooms are comfortable but internet is well below standard- slow, cuts off . For me this wasn't an issue at all but I hope the hotel will rectify this matter for guests. I have no hesitation in recommending this hotel.

Stayed: January 2018, travelled with friends
Thank sankes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

There is a lot of important history associated with this property as it was once the home of a prince. The hotel and particularly the restaurant overlooks the Mekong River so really beautiful, however, with its distance from town, you rely on the shuttle bus to get you back and forth to town, which by the way, is one of the most vibrant small city centres in Indochina. There are many other guest houses located in city centre which would have been a better location.

The hotel has a museum and pool on the property. The staff are very courteous and service oriented so no complaints at all there. The food in the restaurant was very good but expensive. The breakfast buffet offerings was average compared to the many other hotels we stayed at.

Room Tip: Get a room on the north side of the property to observe the sunset on your patio.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank LolaLanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
52
Reviewed 14 April 2018 via mobile

We initially checked into the Grand for 3 nights but because of the scenery and the pleasant staff we ended up staying for another 3!

The hotel is located 4km from the centre of Luang Prabang but the hotel offers a regular shuttle bus into town.

We enjoyed the location, the scenery, the pool and the tranquility of this former palace. The concierge organised a trip to the alms giving and we also took a boat into town one evening.

We would definitely stay here again


Stayed: April 2018, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We stayed 4 nights in a Mekong deluxe room on first floor (room 723)
The room was very spacious, comfortable and clean with a balcony giving directly over the garden and the Mekong river. The bedding was very comfortable, clean and the nights very quiet and relaxing. The hotel is ~4km away from city center, but the hotel has a shuttle service back and forth, and you can easily get a tuk-tuk or a bike to go downtown.
Minibar and safe in the room.
Great breakfast with a very large choice of food, on a terrace overlooking the Mekong.
Staff is very helpful and competent.
All our thanks to Champion who was very helpful and smiling.

Room Tip: Ask for a room with direct view on the Mekong
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank JoelLeclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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