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“elegant and family friendly”
Review of Satri House

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Satri House
Ranked #6 of 71 Hotels in Luang Prabang
Certificate of Excellence
Reviewed 14 October 2017

we stayed as 2 parents, 2 children and a grandparent. We were conveniently given 2 adjoining rooms, both gorgeous and spacious. Satri house is larger than expected and very pretty, I kept getting lost on the way to breakfast! The 2 swimming pools were fantastic and refreshing. The staff were all very friendly, even when we were struggling to communicate! Julie and Gianni are very helpful and kind. My husband loved their Lao whiskey! One morning we got up at 4.30am to see the morning alms. However we found there were monks just in front of the hotel which was very beautiful to see. Our kids treasure the little Hill tribe dolls they were each given as we sadly departed. Although it is not right in the heart of Luang Prabang, it was an easy walk and easier tuk tuk away. Highly recommended!

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank MariaPaul1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamphoune V, General Manager at Satri House, responded to this reviewResponded 15 October 2017

Dear MariaPaul1,
It was a pleasure to have you and family here with us, thank you for choosing Satri House for your holiday.
We do look forward to host you again in a near future and will make sure you find a bottle of Lao whiskey in the room for your husband :)
Thank you for your review on behalf of the entire team
Kind regards
Giovanni Tebano

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24 - 28 of 605 reviews

Reviewed 13 October 2017 via mobile

A beautiful hotel on the outskirts of town.
Lovely gardens and buildings full of artefacts. A bit of a maze but great to explore all the nooks and crannies.
Large bedroom and bathroom and comfy beds.
Breakfast wasn’t buffet but good choice and nicely presented.
Staff all pleasant and helpful.
Would definitely recommend.

Stayed: October 2017, travelled as a couple
1  Thank brenda l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamphoune V, General Manager at Satri House, responded to this reviewResponded 14 October 2017

Dear Brenda,
Thank you for choosing Satri House and thank you for your nice review.
Breakfast we do prefer to keep a la carte as we only have 31 rooms and we always try to deliver a more personalized service.
We look forward to host you again in a near future
Kind regards
Giovanni Tebano

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Reviewed 6 October 2017

Satri House was especially memorable stay for us thanks to GT, Julie, and team. Also, GT sent us the jam as he mentioned in the post! The extra 10 miles they went is absolutely touching.

Thank you for the above and beyond experience. Satri House will always have a place in our heart. I am planning to cook me some GT pasta tomorrow!

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank BoonHian_Tek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianni T, General Manager at Satri House, responded to this reviewResponded 8 October 2017

Dear BoonHian_Tek,
It's always a pleasure to go the extra 10 or 20 miles when is appreciated :)
Our aim is to use our product to deliver a nice experience that may turn into nice memories for you as guest, when we can deliver that then we did a good job :)
I don't believe in short term profit, just sell you the product and finish the job there, that's not us...
Thank you for your stay and for your review and we do look forward to host you again in a near future, I do hope the jam arrived in good condition and hope your pasta GT came out nice :)

Kind regards
Giovanni Tebano

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Reviewed 3 October 2017

Well best kept secrets are probably best kept as otherwise next time you go the place is full! BUT I cannot let my recent stay go un-reviewed, the team at Satri deserve praise. Thank-you to Gianni, Keo and the team for a perfect stay and a wonderfully managed event. We had 40people with us, most staying at Satri but all attending dinner on the last night of our stay and despite the potential hassles from indecisive weather Gianni put together a magical evening, with impeccable service from his team. The hotel is truly a beautiful house, a once royal residence it oozes class, elegance and a sense of history. Travel for me must provide a sense of place and Satri provides it in spades, from the delightful Madame Mem (a lovely local lady who shares her stories of Luang Prabang) to the décor, location and kind attention from the staff sharing their local secrets on what to see, do and where to dine...I felt like I was sharing a home rather than staying in a hotel. The epitome of boutique hotel experience, book now before it becomes unbookable!!!

Room Tip: Room 611 has gorgeous views of the gardens and lotus pool
See more room tips
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank PHWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianni T, General Manager at Satri House, responded to this reviewResponded 6 October 2017

Dear PHWalker,
It was a great pleasure to host you and your group here at Satri House and we are happy you had a great experience with us.
Thank you for your kind review on behalf of all the team.
As someone said "often you come in as a guest and go out as a friend looking forward for the next visit".
We, at Satri House, do value this "motto"
Look forward to host you again in a near future, next time may be we can have dinner with the live band we used on the boat party for your group, it was a great fun night.

With kind regards
Giovanni, Gianni, Tebano
General Manager

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Reviewed 19 September 2017 via mobile

This isn't going to be an easy review as there were many great points and didn't want to be missed.
Hospitality was superb. GM Giovanni, Julie, and the team from Satri House were professional, helpful, attentive, always eager to make our stay better as possible.
Room and ambience were exceptional. Room was spacious, clean, in colonial. The bed and pillow were very comfortable and clean and I had slept very well. The turn down service and snack was a great touch. Restaurant served one of the best food we had in Luang Prabang, we dined here every day throughout our stay for lunch and dinner due to the quality we can be assured of. None of the dishes we ordered has disappoint us. GT pasta, mekong fried whole fish, red curry with duck, lemongrass stuff pork were our favorite. Price was very reasonable too. Breakfast was great with fresh bakery and jam handmade by themselves. I missed the pineapple and tomato jam so much, they were really delicious. The service crew were very attentive and always eager to help. To an extend, they were flexible to cook fried noodle which was out of standard breakfast compliment menu for my husband as he requested. To sum up, every thing seem to be very well thought for guest in all aspects. From giving choice of welcome drink and to have it in library or inside room, putting straw hat (1 for male and 1 for female) in guest room and benches besides swimming pool, mini movie room with complimentary pop corns, library room, using natural lemongrass essential oil to repel mosquitos, decorations with antiques, it was truly an amazing experience not to be missed. Thank you once again to the whole Satri House team for making our wedding anniversary stay a truly memorable one.

Stayed: September 2017, travelled as a couple
1  Thank Rubychan84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lamphoune V, General Manager at Satri House, responded to this reviewResponded 20 September 2017

Dear Rubychan84,
Well what to say... A very big thank you for your stay but especially for let other know how much you appreciated our services and this the highest reward we can have as hotelier, make our guest happy in a genuine way.
If you contact us in private by our e mail send your address and will arrange for some home made jam to reach you.
A wholehearted thank you from me and the entire staff of Satri House, we do hope to see you again in a near future, and if you wish to have the recipe for GT pasta you know who you can ask :)
With kind regards to you both
Giovanni Tebano

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Satri House

Address: 57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Luxury Hotel in Luang Prabang
#5 Business Hotel in Luang Prabang
#6 Romantic Hotel in Luang Prabang
#8 Family Hotel in Luang Prabang
Price Range: $193 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Satri House 5*
Number of rooms: 31
Official Description (provided by the hotel):
Located in the heart of the city, Satri House was built at the turn of the last century as the residence of Prince Souphanouvong. This building owns to Unesco Heritage. Satri House was refurbished in 2002 by Mrs. Lamphoune Voravongsa and has been run since as a hotel. During 2008 and 2012 the hotel has been enlarged with the addition of more colonial style buildings consisting of 14 Deluxe rooms, 14 junior suites and 3 Satri House suites. ... more   less 
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Also Known As:
Satri House Hotel Luang Prabang
Satri Hotel Luang Prabang

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