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Reviews (675)
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All reviewsbeautiful hotelroyal residencenight marketjunior suitetuk tukpoolside barseparate toiletold colonialhomemade jamsin townlao disheslush gardensboutique hotelan oasisfour poster bedgeneral managerpool side
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Reviewed 6 December 2009

We booked at Satri House last minute, under the understanding that the building work had completed as advertised in November - an approx 50% discount had been offered whilst this was underway. HOWEVER - and this is not mentioned anywhere - the building work is now due for completion in February 2010. When we pointed this out, the discount was not offered despite repeated requests (although a 30% discount was given). In the meantime the pool is overlooked by building teams, the restaurant is non-existent, and the noise is intrusive, Given the cost and the location on the outskirts of town, I would not recommend this hotel as better deals can be had locally by shopping around.

That said - once completed the hotel will undeniably be stunning. Whether - given location and alternatives - this will ever be sufficient to justify the rack rate is unclear.

  • Stayed: November 2009, travelled as a couple
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1  Thank Sunburners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusiraK, Manager at Satri House, responded to this reviewResponded 11 December 2010

Please be informed that Satri House is now fully openned for all service. Furthermore, We are now the one member of Relais & Chateaux.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2009

Darn it. As hard as I try to be Hip, it just doesn't seem to happen. I'm doomed to be just another tourist that wants a clean bathroom, sheets without poop on them and walls where you can't see from inside to the outside. And for these simple things, I'm willing to give the owner of the place my money. But I digress, let me try and explain.

I was ready to be annointed a Hip traveler, rather than a crass tourist for staying here. The entry and check in were okay, nice looking rooms, just like the Hip Hotel book. But then they took us through the courtyard into the rear hovels. We stayed in the last one, so if they lead you there, flee. The room looked funky, which I can take. But it was filthy. Beyond filthy. The lack of cleaniness has been reported by select members of the Brotherhood of The Unhip in other reviews, so there's no need to belabor the filth in the tub, nor in the sink, or the absolute scum that was caked on the curtains above the sink, where it appears that many of the previous visitors wiped their hands after washing them in the sink. I spent 15 or 20 minutes shoving newspapers in the cracks in the wall that went from the inside all the way through the building. You could see the trees next door through these cracks.

To say that it was revolting is redundant; where's the management? They don't see that the place is filthy? Or they chose not to address the problems?

The wide gap from the bottom of the door to the floor was at least 2 inches. The room was infested with all sorts of flying insects, geckoes and what ever else could crawl under the door. The can of insect killing what ever, provided as part of the turn down service did little to deter the little pests. The netting provided some relieve.

After trying to use the non functioning in room safe, we hauled our valuables with us and went to dinner.

When we came back the sheets on our bed were turned down and what appeared to be mouse turds were in the middle bed. Did you know that gecko poop and mouse poop look similar? Just one of the life lessons I learned at the Satri House.

Maybe it's Hip in the Big House, or maybe there's some secret sign you have to give them at check in so that you're not assigned to what must have been the worse room in the place? No room could have been worse than ours, or the Trip Advisor reviews would have been even more stinging. But what ever it is, and unless you know how to make magic happen, this isn't the place to stay for a restful evening. It's not the place to stay for any reason.

Banish all thoughts about a hip, relaxing place to stay once you sign up a room at the Satri House. For you'll be taken as a gullible, naive tourist that needs to stripped of your money for being so silly to think there was something worthwhile about this place.

  • Stayed: January 2008, travelled as a couple
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3  Thank HardCandyWdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHManagement, Management at Satri House, responded to this reviewResponded 16 October 2009

Thank you for your valuable comments which you posted on August 23, 2009. Although the comment is posted a year and a half after your visit in January 2008. I would like to kindly inform you that Satri house has been renovated during the year 2008 and enlarged with the addition of six more colonial style buildings consisting of 25 deluxe rooms and suites with two swimming pools. The first two buildings are ready for soft opening since July 2009 with 10 deluxe rooms that furnished with superior crafted wood furniture. Total renovation will be completed by December 2009.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2008

This is a fascinating place. I described it as 'atmospheric' my friend used the words in the title. It's a crumbling old colonial-style royal residence on the edge of town. They currently have less than 10 rooms, so it's friendly and cozy, but I think they're adding another building with something like 20 more. So I expect it will be completely changed when they finish.

The old building could use a little TLC. The plaster is peeling and there's moss around the pool and mildew on the pool umbrellas. The garden is like a small jungle.

The rooms were draped in silk and there were antiques everywhere (apparently for sale). The decor was funky. The place definitely had character.

The breakfast--with wonderful fresh French baked goods with home made jam, fresh fruit, and eggs--was served beside the pool.

Our room was interesting with a fan area with balcony and an a/c area. The only problem was that the fan bedroom had no door. So, anyone walking up the stairs would walk straight into our room. This happened once while we were there. Fortunately, it was another woman coming up the stairs because I was getting dressed.

When we got there, we were the only guests, so there was little concern, but we asked them to add a sign at the curve in the stairs so no one else would walk in (which they quickly did--wish they had thought of this themselves.) Also they told us there was a guard at night, but we never saw anyone when we came back in the evenings. So that was a bit creepy and exposed-feeling.

The staff was very helpful, especially Mrs. Mim and the fellow who spoke excellent English and French. Since we were a little bit out of the town center, they'd call us a tuk tuk and give us directions to various markets.

  • Stayed: June 2008, travelled with friends
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Thank HeatherEW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2008

We first saw this hotel next to "The Apsara" in the "HIP HOTELS: ORIENT" book, the second hotel in Luang Prabang features there. We chose to stay there and have been surprised. We liked it more than the Apsara.

The hotel is like a museum where you can live and sleep, the staff is very friendly and you wouldn't expect such a nice place in the area.

I this this hotel is underestimated and you can get a very impressive taste of what Lao history looks like.

  • Stayed: June 2008, travelled as a couple
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Thank christiansommer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2008

I would agree with all of the above posts. It's not going to be the nicest place you'll stay, but it did have a certain "quaintness" about it. Now, the strange part. We tried to find hotel personal the night before we checked out to settle any bills/questions, etc. We had gone to the night market, but were back at the hotel around 9:30pm and could not find anyone working. The next morning, we had to catch a boat around 7:00am, so we left Satri around 6:45am. The man working that morning said that everything was OK in terms of our departure (he even ordered us a tuk tuk). My friend, who booked the hotel, had already given them her credit card number, etc. when booking the room. Anyway, we get on our cruise boat and at the cruise boat's first stop, the manager/owner of the Satri House had FOLLOWED us to the first stop complaining that we didn't pay her! It was the craziest thing we had ever heard. Then, she said that we had to pay for her speed boat fare and tuk tuk to get to the speed boat--to stalk us down!!! We could not believe it! She said that the man back at the hotel didn't know what he was doing and because he didn't know what he was doing, it was all our fault!!! My friend and I have traveled all of SE Asia and never had anything like this happen before. I would absolutely not stay here!

  • Stayed: February 2008, travelled with friends
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4  Thank jenniferbwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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