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Reviewed 6 September 2016 via mobile

Everything was ok, almost everybody was kind, but some of the receptionist were rude. Mainly one of them when we checked out we went to the beach because our flight was in the evening. One hour later come back to cool down, I wanted to ask 2 bottle of water not to die of thirst (outside was 45-48 celsius degree) and the receptionist said it is 15 AED. The water, that was free during our holiday. I asked, I just checked out, I have paid almost 7000 AED to the hotel and now I have to pay 30 dirhams for 2 bottle of water? Thank You so much, you are very generous, You make me very sad. Never ever again.

Date of stay: September 2016
Trip type: Travelled as a couple
Thank soponyaililla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelJBRDubai, Guest Experience Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 13 September 2016

Dear Valued Guest,

Thank you for taking the time to share your experience with us.
I am sorry to read through your review and learn how our hotel failed to reach your expectations right at the last moment of an overall excellent stay. Your satisfaction as our guest is our top priority; and I am disappointed that we were not able to provide you with a pleasant and memorable experience. I am distressed by your comments about the level of service, as our team is usually recognized as being warm, friendly and welcoming.

We indeed give complimentary water in the rooms for all our guests, and we replenish this whenever it is required, on a daily basis. Your small request when collecting your luggage should have definitely been attended with generosity and courtesy as we do with all our guests. Please do accept my most sincere apologies for the inconveniences caused with this shortfall from our side.
This issue has been directly addressed with the concerned department and the appropriate measures have been put in place already, to avoid a future negative experience as yours.
I appreciate you sharing your direct feedback which is the most valuable advice we can receive in order to continuously improve our services.

We would be thrilled to have the opportunity of welcoming you back to Sofitel Dubai Jumeirah Beach for a much more positive experience. Please do not hesitate to contact me directly when planning your next visit to Dubai and I will personally assist you with your accommodation arrangements. We will all make sure you leave with excellent memories of your stay.

Best regards,
Dimple Mirpuri
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2016

Everything was magnifique. From the on-line check-in to our late check-out. The Suite was big/clean and everybody was nice. The lounge is great with nice food, the swimming-pool is nice. Everybody is the family (including my two kids) love this Sofitel.

Date of stay: September 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Trip521842
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelJBRDubai, Guest Experience Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 13 September 2016

Dear "Jean-Michel B",

Thank you for such a fantastic review. I am delighted that everyone in your family, including your 2 children, love staying at Sofitel Dubai Jumeirah Beach!
It is so nice to learn that you enjoyed your stay in one of our Suites and that you had a Magnifique stay overall.
We look forward to welcoming you for some more Magnifique moments in the near future.

Warm regards,
Dimple Mirpuri
Guest Experience Manager

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Reviewed 6 September 2016 via mobile

Having recently visited Dubai for the first time this hotel was just right, the location was great with the beach and restaurants across the road, the hotel was lovely and the staff were all friendly and would say hello every time you made eye contact, service was excellent. The only thing I would say needed improvement was the pool it was on the small side and was more of a cooling down area than a pool. The breakfast buffet was very good and had everything you would need for morning fuel. I would recommend this hotel to anyone.

Date of stay: August 2016
Trip type: Travelled as a couple
Thank serks73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelJBRDubai, Guest Experience Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 13 September 2016

Dear "serks73",

It is a great pleasure to read through your review and learn what a fantastic first time visit you had in Dubai! I am delighted to learn that you enjoyed your stay, the breakfast, our fantastic location and especially the level of service. Receiving direct feedback is always a great pleasure as we rely on you, our guest, to tell us how we are doing and how we can improve; we have taken note of your observation about the pool area and will take it into account for future planning.
Thank you for recommending us to other Travelers. We are all looking forward to welcoming you back on your next visit to Dubai!

Kind regards,
Dimple Mirpuri
Guest Experience Manager

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Reviewed 5 September 2016 via mobile

Stayed here for 3 nights. Lovely hotel, friendly staff and
delicious breakfast. Only downside was the walk to the beach as it did not have its own private beach area which was a tad inconvenient for us with our 2 year old.

Date of stay: September 2016
Trip type: Travelled with family
Thank AneFam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelJBRDubai, Guest Experience Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 13 September 2016

Dear "AneesaK88",

Thank you for your preference in choosing Sofitel Dubai Jumeirah Beach. I am delighted that you had a wonderful 3 nights stay and that the entire team was friendly and made you feel welcome. The Breakfast offering is indeed one to look forward to every morning in order to get a Magnifique start of day; I am so happy to know you enjoyed it!
I am sorry to learn that you faced some inconveniences when having to cross over to the beach, just opposite our hotel; please accept my most sincere apologies for tho; perhaps next time you will prefer to spend some time at our Infini Pool, on level P3.The team there would be delighted to look after you and your little one!
We look forward to welcoming you back if you decide to visit Dubai again.
Best regards,
Dimple Mirpuri
Guest Experience Manager

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Reviewed 5 September 2016

My husband and I stayed there a couple of nights and really enjoyed it.
Staff was competent and friendly.
Food was good and the location is ideal, close to the beach and lots of bars and restaurants.
The room was big enough, the bathroom quite modern and clean and we enjoyed the swimming pool too.
We would definitely come back there!

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Laly1503
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SofitelJBRDubai, Guest Experience Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 13 September 2016

Dear "Laly1503",

It is a great pleasure to receive your positive feedback and learn how much you enjoyed your stay at Sofitel Dubai Jumeirah Beach. I am glad that our ideal location, close to The Beach, on The Walk at JBR, Dubai Marina, your spacious room and the pool made your stay one to be repeated!
Thank you for recommending us on TripAdvisor.
We are all looking back to welcome you again for another sensational experience.
Kind regards,
Dimple Mirpuri
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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