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Reviews (6,429)
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Show reviews that mention
All reviewsjumeirah beachside sea viewbeach matsluxury roominfinity poolpublic beachswim up barrestaurants and shopsjunior suitesun loungersexcellent hotelthe club loungeduring ramadanfive star hotelspecial thanksearly checkcham
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Reviewed 5 February 2018

Me and my other half had a lovely stay in the hotel, great breakfast although very busy, a day at the pool. The views were great overlooking the sea and we had a lovely balcony and the rooms were very comfy. Definitely worth a stay .

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank SKBeebs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 6 February 2018

Dear valued guest,


Thank you for your positive feedback.

We are pleased to read that you had a lovely stay in our property. Your compliments about our friendly and attentive staff are very valuable as they encourage us to keep improving the quality of our services to exceed your expectations.

We look forward to welcoming you back again soon,

Sincerely,
Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

We stayed at the Sofitel for 9 nights, the location is ideal for the beach, shops and not far to the marina.

The staff were very helpful and friendly particularly Ali at Reception and Ram who looked after our room and always went that extra mile to check we were happy. Our room was good and had a sea view, we wanted a relaxing holiday so spent most days at the beach and had some lovely meals in JBR and The Marina, the restaurants were excellent and by using The Entertainer App Dubai 2018 we took advantage of the 2 for 1 offers in.

The only downside is the small pool area, as when we went the sun wasn't in the pool area until 13.30pm, so if we went there after 12.30 it was hard to get a bed, so after a few attempts stayed on the beach. Would definitely go back there though if the price was right and just love being in that location.

Stayed: January 2018
Thank Janice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 6 February 2018

Dear Janice,

Thank you for taking the time to write a review. We very much appreciate your feedback regarding your stay at Sofitel Dubai Jumeirah Beach.

I am thrilled to read that you had a pleasant stay! It is rewarding to receive positive feedback from our guests.
Your kind comments are very valuable to us, and encouraging to our hardworking team who genuinely cares about making our guests feel welcomed and comfortable.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Omayma Mourai
Guest Experience Manager
Sofitel Dubai Jumeirah Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Always a pleasure to stay and enjoy Jumeirah walk, nearby the sea. The only drawback of Sofitel Marina is that there is no proper beach and teh swimming-pool area is under dimensioned compared to the number of resident guests, often overbooked. Otherwise excellent buffet breakfast and dinner, very nice service and Executive Lounge personel. Too bad it does not open until later than 8 pm as far as drinks are concerned, the access price should allow it !
Sofitel Marina remains my favourite place when visiting Dubai.

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank 42corinnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 6 February 2018

Dear valued guest,

Thank you for your positive feedback.

We are pleased to read that you had a fantastic week in our property. Your compliments about our friendly and attentive staff are very valuable as they encourage us to keep improving the quality of our services to exceed your expectations.

We look forward to welcoming you back again soon,

Sincerely,
Omayma Mourai
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

The ambience and the service was great especially Jessica who is taking care of us. She was very friendly and efficient. I love to recommend this place to all of my friends. Just continue the great ambience and efficient service. "I love this place"..

Stayed: January 2018, travelled with friends
1  Thank Mark Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 6 February 2018

Dear Mr. Mark Anthony,

We could not be happier to read that you had a wonderful stay with us. Thank you for your words about our ambassadors, especially Jessica. I will share this with them and I am sure that they will be just as pleased as I am. Your comments are very valuable as they help us keep improving the quality of our services.

We look forward to welcoming you back again soon.

Sincerely,
Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

The Sofitel on JBR is a really good hotel to stay at. The views of their rooms are amazing, the rooms are really thoughtfully planned out and designed. The rooms also offer a Bluetooth Bose speaker so you can just connect to it and play your music whenever you want.

The service from start to finish and everything in between is amazing and they really make you feel welcome.

If only it was actually on the sand of the beach, that way it would have its own beach but to be honest it’s only a stones throw away and the hotel has its own pool and sun loungers.
The pool has a great view and is really clean.

All in all, one of the best hotels on JBR beach!

Stayed: August 2017, travelled with friends
Thank Ammar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 6 February 2018

Dear Mr. Ammar,

Thank you for taking the time to share your experience.

It is our greatest pleasure to read your compliments about our hotel and about your stay. I won't miss sharing your feedback with our ambassadors and it will serve as an encouragement as we strive to continuously improve the quality of our services. It is very rewarding to see that our staff was able to meet your expectations and make you feel welcome.

We look forward to welcoming you back again soon.

Sincerely,

Omayma Mourai
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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