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Reviews (6,371)
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4,326
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Show reviews that mention
All reviewsjumeirah beachside sea viewbeach matsluxury roominfinity poolpublic beachswim up barrestaurants and shopsjunior suitesun loungersexcellent hotelclub roomduring ramadanfive star hotelspecial thanksearly checkaoc
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Reviewed 16 February 2018

I wish to advise anyone, that the Sofitel Jumeriah Beach is a superb hotel.
We stayed over Xmas, and what a feast the chefs provided.
Every member of staff in the hotel are 100% to ensure you have a great stay.
The front office was so helpful as was the Concierge desk. The young lady from Madagascar who had the coffee unit in the back lobby, the waiter at breakfast was always attentive and was a very nice person also.
This hotel has every comfort and superb staff. Everyone we met were so helpful.

Room Tip: Try and book a room with full sea view
  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank HarryDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 27 February 2018

Dear Mr. Harry,

Thank you for taking the time to write a comment about your stay at the Sofitel Dubai Jumeirah Beach.

We are glad you have enjoyed the breakfast in our hotel.

Our guests’ satisfaction is the core of our job, every day we strive to meet all their needs and exceed their expectations; this is why we are glad that you had a perfect stay among us.

We would be delighted to welcome you back again for another memorable stay.

Best Regards,
Omayma Mourai
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018

I haven't even been to the hotel yet but I can tell that the reservation process was hell as they have charged me for a very expensive suite giving me wrong information about the room. At the moment of doing the reservation for 2 adults and 1 kid the description of the Suite I was booking clearly stated that an extra bed was available. At the moment of requesting the extra bed they told me that it would have a cost of 400 euros THIS IS NOT ACCEPTABLE. I am including a picture of the reservation where this is very clear and how the hotel is giving wrong information.

Stayed: February 2018, travelled with family
8  Thank MXS180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 27 February 2018

Dear valued guest,

Thank you for your email.

I am sorry to read that your reservation process did not go well as expected.

Initially, you wanted to book a superior room; however, the room size fits only 1 to 2 people maximum as we cannot add an extra bed due to room size.

Therefore, our reservation agent offered a suite so you will have enough space and we can add the extra bed for your child.

The 400 euro is equivalent to the amount you need to pay for the upgrade.

Nevertheless, as a gesture of apology for the misunderstanding occurred, we will offer you the extra bed for your child on complimentary basis.

Once again sorry and we look forward to welcoming you.

Kind regards,
Omayma Mourai
Guest experience manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

Never fail to impress!!

You know that you can spend as much time as you want out the stressful week, in a hotel not only makes you feel welcome but also honered.

You know that management hear you out when change happens towards a better experience.

A new addition to the pool area was Ragi. In spite of his minimal responsibilities he holds a great deal of respect to it. The pool became even better... with Chris and Ragi pay the most of attention to you as a guest, friend and part of the team.

Special thanks always go out to Kathim F., Mohammed Ch., Magdi and Mildrid... thank you all for the always wonderful experience.

The best is Dubai staff and chain!

Thank you all.

Stayed: February 2018, travelled as a couple
1  Thank Rami B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 25 February 2018

Dear Mr. Rami,

Warm greetings from Dubai.

Thank you for taking the time to respond to our survey. We very much appreciate your feedback regarding your stay at Sofitel Dubai Jumeirah Beach.

I am thrilled to read that you had a pleasant stay! It is rewarding to receive positive feedback from our guests.
Your kind comments are very valuable to us, and encouraging to our hardworking team who genuinely cares about making our guests feel welcomed and comfortable.

I will make sure to share all your nice comments with our ambassadors, Kathim, Mohammed, Magdi, Mildred, Chris, and Ragi; I am sure they will be happy to read your comment.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Omayma Mourai
Guest Experience Manager
Sofitel Dubai Jumeirah Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018 via mobile

We had a good time on the Infini Pool, the staff was very nice and efficient especially Ragy, Ramesh and Jessi. Ambiance of the lounge was great! Food are very delicious, drinks are well presented and fast service. We really love this place, will come back again for sure

Stayed: February 2018
Thank Turki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 14 February 2018

Dear Mr. Turki,

I am thrilled to read that you had a pleasant stay! It is rewarding to receive positive feedback from our guests.
Your kind comments are very valuable to us, and encouraging to our hardworking team who genuinely cares about making our guests feel welcomed and comfortable. I will make sure to share your kind words with Ragy, Ramesh and Jessi.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Omayma Mourai
Guest Experience Manager
Sofitel Dubai Jumeirah Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018 via mobile

My experience at Sofitel hotel was astounding from the time we entered till the time we left, the staff was great and very helpful, they always had a smile on their face. The breakfast was really good with an amazing chef Micheal who was very helpful and kind and an always smiling waitress Kuzi who was really helpful. The rooms were perfect with good space and and amazing beach view. The beds are super comfortable and bath tub in the bathroom was a perfect size. The patchi chocolate was enjoyable.

Stayed: December 2017, travelled with family
Thank Hamzah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Guest Relations Manager at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 13 February 2018

Dear Mr. Hamzah,

Thank you very much about your nice comment,

We are glad to read that you had an "outstanding" stay in our property and that you have the facilities and the services offered by our ambassadors.

I will make sure to share your kind words with chef Micheal and with Kudzai. I am quite sure that they will be happy.

Thank you and looking forward to welcoming you back soon.

Kind regards,
Omayma Mourai
Guest experience manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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