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Reviews (6,352)
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6,352 results
Traveller rating
4,311
1,418
412
126
85
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4,311
1,418
412
126
85
Show reviews that mention
All reviewsjumeirah beachside sea viewbeach matsluxury roominfinity poolpublic beachswim up barrestaurants and shopsjunior suitesun loungersexcellent hotelclub roomduring ramadanfive star hotelspecial thanksearly checkaoc
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48 - 53 of 6,352 reviews
Reviewed 2 weeks ago via mobile

Another wonderful holiday spent at this amazing hotel.
Staff,facilities and location keep us returning to this very special place in Dubai.
Although all staff at the hotel are amazing I would like to name a few personnel who made this holiday extra special....your Pool staff Ammad and John and Vinnie, who works in the bar
These staff members all do a fabulous job an they are all are asset to the Sofitel hotel . I do hope they are all recognised and rewarded in some way for their hard work and efforts because they thoroughly deserve some sort of recognition.
We will be returning to this hotel again on our next trip to Dubai.

Stayed: May 2018, travelled as a couple
1  Thank kellydoherty57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 2 weeks ago

Dear Kellydoherty57,

I want to thank you for choosing Sofitel Dubai Jumeirah Beach for your stay in Dubai and taking the time to share your experience with us.

We very much appreciate your comments regarding your stay at the Sofitel Dubai Jumeirah Beach. Our location is indeed one of the best's in JBR and I am very happy to see that you enjoyed this and the hotel facilities.

It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Ammad, John and Vinnie . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hussein Al Kurdi
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

The infini pool lounge is amazing, i enjoyed my stay there and the waitresses are very helpful. Thanks to the shisha guy (egyptian ) and the waiter Aldrina he was also very nice and helpful i def recommend to go to this accomidation

Stayed: June 2018, travelled with friends
Thank name n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 2 weeks ago

Dear Name N,

Thank your very much for your lovely review and for your positive recommendation.

We very much appreciate your comments regarding your stay at the Sofitel Dubai Jumeirah Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially to Omer and Aldrin as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hussein Al Kurdi
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great experince at the Sofitel. everything was cured to the detail and the staff has been very welcoming and polite; especially Aldrin at the pool, who has been extremely friendly and provided an over the top service throughout my stay here. Definitely a note of

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Andrea Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 2 weeks ago

Dear Andrea Z,

I want to thank you for choosing Sofitel Dubai Jumeirah Beach for your stay in Dubai and taking the time to share your experience with us.

I am thrilled to read that you had a great experience in our hotel. It is rewarding to receive positive feedback from our guests. Your kind comments are very valuable to us, and encouraging to our hardworking ambassadors who genuinely care about making our guests feel welcomed and comfortable. I will make sure to share your review with Aldrin.

Looking forward to welcoming you back soon.

Sincerely,

Hussein Al Kurdi
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed for 6 nights/7 days. Lovely hotel room overlooking harbour and sea. Breakfast excellent and good selection with prompt and courteous service. Enjoyed superb seafood night on Thursday, hosted by the lovely Ivana. We went back on our final night for the “French “ themed cuisine, which also was superb. Young Nalin served our table with excellence, and Ivana again treated us with professional style and warmth.
There were a few small faults with our room, but these were quickly resolved, thus the four star score. Would definitely return.
Mitch and Sheila

Stayed: June 2018, travelled as a couple
1  Thank mitchmasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 2 weeks ago

Dear Mitch and Shiela,

Thank you for taking the time to write a comment about your stay at the Sofitel Dubai Jumeirah Beach.

We are glad to read that you enjoyed your stay with us. I will share your comments with our ambassadors and I am sure that they will be just as pleased as I am to read about your experience, especially Ivana and Nalin.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Hussein Al Kurdi
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This is the best situated hotel on jbr... the swimming area overlooks the sea and Ragi is the best service staff at the pool who is very friendly and approachable for the your hearts desires. The Shisha is amazing too at the pool. I would definitely come back to this hotel as the staff from the cleaners to the managers are very friendly and accommodate to any of your requests. Amr make them best Shisha at the pool and Ragi makes the best drinks and entertains beautifully.
Thanks to both of them for making my stay very pleasurable and pleasant

Stayed: June 2018, travelled with friends
Thank Faizan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelDubaiJBR, Director of Operations at Sofitel Dubai Jumeirah Beach, responded to this reviewResponded 2 weeks ago

Dear Faizan A,

Thank you for taking the time to write a comment about your stay at the Sofitel Dubai Jumeirah Beach.

It is a real pleasure to read that you fully enjoyed your experience at our facilities. We are glad that the service provided by our ambassador, gave you entire satisfaction. I will make sure to share your kind words with them especially with Amer and Ragi.

Our guests’ satisfaction is the core of our job, every day we strive to meet all their needs and exceed their expectations; this is why we are glad that you had a perfect stay.

We would be delighted to welcome you back again for another memorable stay.

Sincerely,

Hussein Al Kurdi
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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