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“Week end at Citymax Dubai” 4 of 5 bubbles
Review of Citymax Hotels Bur Dubai

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Citymax Hotels Bur Dubai
Ranked #177 of 543 Hotels in Dubai
ADMA-OPCO Offshore
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Week end at Citymax Dubai”
4 of 5 bubbles Reviewed 21 February 2012

I spent two days & one night . Found it worth for each penny. economical . Helping Staff . Good ambiance . was on a business trip , so didnt get much time to check other facilities.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank josecpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitymaxBD, General Manager at Citymax Hotels Bur Dubai, responded to this review, 25 February 2012
Dear Josecpaul,

Thank you for your review in Trip Advisor!

We look forward to welcoming you back again, and hope that on your next stay you will be able to check and use the other facilities of the hotel.


Regards,

Walter Knight
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,636 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
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  • Any
English first
Japan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 February 2012

The hotel room was small and noisy. The cause of noise was that the hotel room I stayed was facing to the wide road and the window lock was loose and I could not close it tightly. I asked the front to send someone to fix it. He fixed it(only tightened the screw, but due to widened screw hole, it was not enough tightened.) but as we sitll had the space between the wall and the window, the noise had came into the room. The closet was so small that I was not able to hang all my clothes. On the mini-bar table, I found many ants which got into my cap. The air-conditioner controller was not fanctioned well. For your refence, I stayed at the room No.667.

  • Stayed February 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank akipierrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitymaxBD, General Manager at Citymax Hotels Bur Dubai, responded to this review, 19 February 2012
Dear Akipierrot,

I would like to start by thanking you for bringing these points to our attention and can assure you that what can be rectified will be.

The windows are currently been dealt with by my engineering team along with the other maintenance issues you mentioned. Since your message I have place this room out of service and have had the whole room fumigated against ants.

We are a midmarket concept hotel along the same lines as an Ibis, Holiday Inn Express or Premier Inn. With some of our competitors offering rooms at 19 square meters we offer rooms at 22 square meters which is a standard Citymax room size.

On behalf of Citymax I would like to apologise most sincerely and wish to invite you back to Citymax on your next visit to Dubai, to prove to you that this was a once off incident.


Best Regards,


Walter Knight
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 4 February 2012

Was there in 3rd week of Jan. To attend health conference. The place is very clean, smells fresh, rooms well equipped, but small for 2 people. Room was cleaned everyday. Breakfast was ok. Russian tourists all over, Russian menu all over the place. No tension of loud music, very quite place. Kamat hotel a few meters down the road. Hotel arranges for free shuttle to important places. Only wired Internet free in the room. In lobby, 20 AED per hour. All tourist related info available at the desk. They take payment on arrival.

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Matrixvish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitymaxBD, General Manager at Citymax Hotels Bur Dubai, responded to this review, 7 February 2012
Dear Matrixvish,

Thank you for posting a review in Trip Advisor.

I'm glad to read your positive comments and that you had a great stay in our hotel.

We are looking forward to welcome you back again.

Regards,


Walter Knight
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 3 February 2012

Stayed here for a week. The rooms are small but they were clean. The staff were friendly and breakfast was ok. Pretty much the same stuff every morning and around 9 am it was really hard to find a place to sit. The sundeck on the roof is good but there's not enough chairs. Around 10 am all the chairs are taken. The location is not ideal. Next time I'll choose a hotel in Jumeraih closer to beach and Dubai mall. But overall it was ok hotel.

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank paippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitymaxBD, General Manager at Citymax Hotels Bur Dubai, responded to this review, 7 February 2012
Dear Paippi,

Thank you for posting a review in Trip Advisor.

Please note that our hotel is located near Jumeirah Beach and Dubai Mall and we even provide free shuttle service on both destinations with the respective timings posted at the lobby.

Once again thank you for your support.

Regards,


Walter Knight
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salmiyah, Kuwait
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed 3 February 2012

small rooms and I found like cheating the customer

Room Tip: dont select this hotel. i paid AED 400.not worth for this money. go to IBIS Riggae where I got for A...
See more room tips
  • Stayed January 2012, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Vijaymenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitymaxBD, General Manager at Citymax Hotels Bur Dubai, responded to this review, 5 February 2012
Dear Vijaymenon,

Thank you for your response on Trip Advisor, however I would like to make clear that Citymax is considered a 3* property while Ibis is a 2* property. There will obviously be a slight difference in price seen as though Citymax offers the following services and facilities which in generally is not found in other mid market concept hotels such as:

• Gym and pool facility
• Pool bar
• Five food and beverage outlets to choose from
• In room services such as complimentary internet facilities, tea and coffee making facilities (complimentary) mini bar, 24 hour room service, concierge services
• Complimentary shuttle to and from the Dubai mall and Jumeirah Beach
• I would also like to add that our rooms are 21 meters squared compared to Ibis at 19 meters squared.

To add to the above it is a fact that that all hotels in the region are currently running with very high occupancy levels and therefore are selling at higher prices than usual. However in saying this I can stipulate that in general our rates are very competitive. For example, today we are selling at AED 330++ which will give you a net figure of AED 396. Ibis on Booking.com is selling at AED 380++ which will give you a net figure of AED 456. This is a common trend which is followed, therefore I find it odd that Ibis would have offered a rate of AED 250 net when the rest of Dubai is running very full at much higher rates.


Regards,


Walter Knight
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citymax Hotels Bur Dubai

Property: Citymax Hotels Bur Dubai
Address: Al Kuwait Street, 27 | Mankhool Rd, Dubai Al Mankhool, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#4 Best Value Hotel in Dubai
Price range (per night): $84 - $171
Hotel Class:3 star — Citymax Hotels Bur Dubai 3*
Number of rooms: 691
Official Description (provided by the hotel):
Smaller travel budgets shouldn't mean less comfort. At Citymax Hotels, part of the hospitality division of the Landmark Group, we offer 4 star quality comforts, at 3 star rates; in Dubai and Sharjah. Our well-appointed rooms, extensive in-house dining & entertainment facilities and strategic location of the hotel make it convenient for both the business traveler and holiday maker. ... more   less 
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Also Known As:
Citymax Bur Dubai Hotel Dubai

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