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All reviews metro station housekeeping supervisor pool bar big mall team members modern hotel house keeping location was perfect long stay special thanks f b pool side room service nice stay recommend this hotel nice room late check
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Reviewed 8 April 2022 via mobile

The rooms was great plenty of space good bath and showers, really comfortable bed, nice swimming pool. cleaning was very neat and tidy. Staff is polite and professional .I will recommend to my friends as well.
Thank you.

Date of stay: April 2022
Trip type: Travelled with friends
1  Thank W435FWabdullahk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sushil Rai, Guest Services / Front Office at Avani Ibn Battuta Dubai Hotel, responded to this reviewResponded 9 April 2022

Dear Valued Guest,

Thank you very much indeed for taking the time to share your feedback on TripAdvisor and for such a wonderful recommendation. It gives us immense pleasure to read that you liked our facilities and service and would like to personally thank you for choosing Avani.

Please accept our heartfelt gratitude for your kind words of appreciation about the hotel's room and the amenities, swimming pool and excellent service rendered by our friendly team.

Thank you again for choosing Avani and very much look forward to having the opportunity to serve you again in the future.

Sincerely,

Sushil Rai
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2022

Nice hotel room and warm welcome. The room is very clean, big and pleasant.Staffs are very kind and helpful speacially thanks to rahgav,kamdev and Santos for the excellent service I have been very pleased with my stay in Dubaï, and this hotel has been part of it. Thank you for it, and hope to come back one day.

Date of stay: December 2021
Trip type: Travelled on business
1  Thank benjamindD5417GT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sushil Rai, Guest Services / Front Office at Avani Ibn Battuta Dubai Hotel, responded to this reviewResponded 8 April 2022

Dear Benjamin,

Thank you for taking the time to share your experience on this platform following your recent stay at Avani.

We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Raghav, Kamdev and Santos whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Sincerely,

Sushil Rai
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2022

I visited Avani for a long stay and was amazed to look at the cleanliness and hygiene maintained at the hotel. The best thing about Avani is the friendly staff, in reception, dining , room service. All of them made sure that I had the best experience of stay at Avani.
The breakfast offered at Avani is very good and hygienic , wide variety of food is offered too in the breakfast.

Due to amazing experience I had during my last visit, I have decided to stay in Avani during my next trip too.

Date of stay: November 2021
Trip type: Travelled on business
Thank arthurpN2057CO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 8 April 2022

Dear arthurpN2057CO,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Avani Ibn Battuta Dubai hotel and are delighted to read that we were able to match your holiday expectations. We thank you for pointing out the Cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us.

Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Sincerely,

Muhammad N. Malik
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2022

I cant complain about cleanliness, but some amenities is not working properly, such as there chiller is not cold, and there door lock inside is not working as well, privacy and security is very important for me so me and my fiance got so mad when we ask for a btl of water from housekeeping to deliver in our room and without doorbell or knock the door , he sneak in inside is that how suppose to be ? I am so dis appointed with this hotel.

Date of stay: April 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank johannah_cajigas
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 8 April 2022

Dear Johannah,

We are quite surprised and dismayed by the content of your review regarding your stay at our Avani Ibn Battuta Dubai Hotel. Further to our telephone conversation yesterday and as explained over the phone the room attendant followed procedure and DID NOT enter your room, we have reviewed CCTV footage, the room attendant arrived at your doorstep at 19:15hrs and rang the bell 5 times and waited until 19:17hrs, bottles were delivered at your doorsteps.

With regards to your second complain about chiller, please note that the mini bar provided in the room doesn't have a freezer and are intended for holding drinks and keeping them cool.

We have also checked chain lock (Double lock) in your room and have not found any issue with the lock. For a future stay, please do not hesitate to contact our Reception team and we will be more than pleased to assist.

Sincerely,

Muhammad N. Malik
Operations Manager

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Reviewed 7 April 2022

Hotel is located outskirts of the Dubai, far away from most of attractions. The positive thing was metro station nearby, which bring you directly to airport, Dubai Mall, Gold Souk... Another positive thing were shuttle bus to Beach Club Rivas, cost 8 EUR, for the whole day, leaves several times per day. Room was specious and comfortable, reception staff was friendly and valet very helpfull and polite.
The negative things about hotel were unprofessional staff in the restaurant and pool area. They really need to be teached up how to provide great customer service. Many of guests complain about service. Pool parties on Saturdays night were to noisy and "dirty".
The price range for drinks at the pool bar was also little bit too high, alcoholic cocktail about 15-18 eur, small beer about 10 eur....even more expensive like in beach club.
Breakfast were middle ranged, the same food every morning during several days. Over
Next time I would prefer to stay in Ramada hotels which have higher level service standards and located closer to most of popular attractions.

Date of stay: March 2022
    • Value
    • Sleep Quality
    • Service
1  Thank DT2507
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sushil Rai, Guest Services / Front Office at Avani Ibn Battuta Dubai Hotel, responded to this reviewResponded 8 April 2022

Dear Valued Guest,

Thank you for sharing your feedback on this platform following your recent stay at Avani Ibn Battuta Dubai.

It is with great regret to have learnt of your disappointment with regards to the service at the restaurant and pool area, and I would like to extend my sincerest apologies for the shortfall on this occasion. I would like to assure you that this is not a true reflection of our usual high standards as we do hear from many guests, rest assured your feedback has been shared with our Food & Beverage Manager for review and action.

On the other hand, we are delighted to read your comments complimenting the hotel's room, staff at the reception, facility of Riva Beach Club and unbeatable location, next to Dubai's largest themed shopping mall and close to the metro station with easy access to all the hotspots.

Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.

Sincerely,

Sushil Rai
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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