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Reviews (2,620)
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Reviewed 2 weeks ago

Nassima Royal is a lovely hotel staffed by friendly and helpful people. The restaurant doesn't include tea and coffee in it's theme night set menu dinner deal.
Taxis are cheap in Dubai and are in plentiful supply which is important as Dubai in June is too hot for pedestrians.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Desley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jill l, Guest Relations Manager at Nassima Royal Hotel, responded to this reviewResponded 2 weeks ago

Dear Desley R,

On behalf of the team, I would like to thank you for your kind feedback about your recent stay with us here in Nassima Royal hotel. It gives us true pleasure to know that you had an enjoyable experience with us.

To welcome you back here at Nassima Royal Hotel in the near future will certainly be our delight.

Sincerely,

Paula Mampolino
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
74
Reviewed 3 weeks ago via mobile

Nfor provided us excellent service all holiday and guided us to explore dubai with ease. He is very friendly and gave us the best experience we could have asked for. Visit date 20th June to 28th June. I would reccomend this hotel for all

Stayed: June 2018, travelled with friends
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jill l, Guest Relations Manager at Nassima Royal Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

On behalf of the team, I would like to thank you for your kind feedback about your recent stay with us here in Nassima Royal hotel. It gives us true pleasure to know that you had an enjoyable experience with us. Thank you for lauding our staff especially Nfor. I have shared your comment with them and they are very happy to hear that their efforts has been recognized by our guests

To welcome you back here at Nassima Royal Hotel in the near future will certainly be our delight.

Sincerely,

Paula Mampolino
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stay was very good, i got premium Deluxe room with great view and such great bath room with beautiful view , service is excellent while making booking i made few mistakes but staff was so kind to make it fix it for me , breakfast was just amazing , pool and gym was incredible great vibes and great view of Jumeirah, i would specially like to thank the concierge team for great service , specially Bijay, and thanks to lovely Adnan , also would like to mention Maria who was so helpful at the time of check in
Thank you so much, one suggestion i am staying in this hotel from the time of Radisson the furniture need bit of upgrade

Stayed: June 2018, travelled as a couple
1  Thank Jarrah_saud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jill l, Guest Relations Manager at Nassima Royal Hotel, responded to this reviewResponded 2 weeks ago

Dear Jarrah_saud,

Thank you for your kind appreciation of our re team particularly Bijay, Adnan and Maria. Our team comprises of great individuals who go beyond their call of duty to make our guests' experience truly memorable. We are pleased to know that you slso enjoyed the view from your room and our health club facilities

I, along with the team, look forward to have the pleasure of welcoming you back in the near future.

Sincerely,

Paula Mampolino
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

1. Super strategic location
5 minutes away from World Trade Center metro station, 10 minutes to Dubai mall by metro, and also shuttle facilities that always ready to bring you to mall of Emirates, la mer beach, Dubai outlet mall

2. Super panoramic view
Sleep with amazing view of Emirates tower and Burj Khalifa in super good value. What else you can ask for

3. A very friendly and attentive staff
All the staff are super friendly, that I never met before. When I entrance my room mr.jerome from concierge give me a little brief about all the room features and hotel facilities even the reception staff had explained before. A very attentive staff I remember when I come with heavy bag, suddenly a person with blazer came to me and courage me to give my bag to him even I’m not asking to bring my bag.

All the staff always ready to help you! Even the housekeeping, they even lend their metro card on my last day (cause I already return the card on the previous day), without asking to giving back their money return..thanks for Israel and windy from housekeeping for your helpful assistance

I also would say thank to the person from concierge, I don’t know his name but I believe he’s from Africa (he’s super tall) but I forgot asking his name..thank you for your suggestions about transportation in Dubai and helping me to find tape in the middle of the night

Stayed: June 2018, travelled with family
Thank Reysya F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jill l, Guest Relations Manager at Nassima Royal Hotel, responded to this reviewResponded 2 weeks ago

Dear Reysya F,


Your comprehensive and very detailed review about our service and facilities is a delightful read with amazing feedback which we will definitely share to the team especially Nfor at Concierge.

Thank you once again for choosing to stay with us and we fervently hope to have the pleasure of welcoming you back to Nassima Royal hotel in the near future.


Sincerely,

Paula Mampolino
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I usually don’t write the review but the great service in this hotel made me do as it won’t be fair if I won’t share my experience to the world. the location is just great as it’s very easy to access financial center ( if you have business trip) it’s only 10 minuets drive, even Dubai mall was very close you pay only 12 AED to reach the mall, hotel is located just next to World Trade Center which is very convenient to go around the city,
About hotel service it’s simply great all staff is happy and do anything to help you, not forgetting a staff member Mr. Adnan. He is just incredible inside out , very humble and always there to help, also he is great food expert any cuisine or place you just name and he’ll tell you where to go and what to do, he planned my all trip like life style manager does in Luxury hotels,
Bar on 50th floor is amazing but sad thing they don’t play football which was pretty disappointing, any way you got a lot of bars next door to enjoy pint of beer and game, pool is bit small but staff is great , their Jacuzzi is so relaxing with so calm blue lights very great idea.
I will definitely consider this hotel as one of my preferred accommodation whenever I’ll come for work purposes,
Thank you so much

Stayed: June 2018, travelled on business
Thank engrajaied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jill l, Guest Relations Manager at Nassima Royal Hotel, responded to this reviewResponded 2 weeks ago

Dear engrajaied,


I am delighted to learn that we managed to exceed your expectations both with the product and service that we extend throughout the hotel. I have shared your feedback with the rest of team especially Adnan and they were very happy to know that their efforts are highly appreciated by our guests.

Once again, thank you very much. We certainly look forward to the opportunity to welcome you back to Nassima Royal hotel in the future.


Sincerely,

Paula Mampolino
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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