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“A wonderful place to stay!”

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The Palace at One&Only Royal Mirage Dubai
Ranked #7 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed 20 October 2017

This was my second stay at the hotel, in the Palace. If you want to be have the best possible holiday experience, stay in the Gold Club. From the moment you arrive you are welcomed and made to feel so well looked after. The staff are amazing and so helpful and nice. The rooms are beautiful and very well appointed, immaculately clean and very comfortable. We had breakfast, occasionally afternoon tea and evening pre dinner drinks in the Gold Club lounge this is a very nice touch and enjoyed by all. All staff throughout the hotel are pleasant, efficient and helpful. Round the pool again you are looked after well. The brilliant pool staff find sun beds for you, bring iced water and even clean your sunglasses for you! I can’t praise them highly enough. I can’t wait to go back! This hotel fully deserves its 5 stars and probably more.

Room Tip: Gold Club rooms are fab.
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Stayed: October 2017, travelled with family
Thank sparkly01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 21 October 2017

Dear Guest,

It was a pleasure to welcome you back at One&Only Royal Mirage.

Thank you for sharing your experience with us and we are indeed delighted that you enjoyed the facilities and services at The Palace.

We are very much delighted to hear that you appreciated the cleanliness of our rooms and the comfort of our impressive temperature-controlled pools with ample sunbeds only for you as guest of the resort.

We concur with you that the Gold Club Lounge is indeed a great value for our discerning guests seeking an exclusive environment. Indeed, it is very gratifying to note that you were able to enjoy the complimentary afternoon tea and evening drinks in a private setting. The whole Gold Club Team will be very much pleased to learn that their sincere efforts were recognised by you. Certainly, attribute our success to each member of the dedicated professional members.

Once again, thank you for your patronage and we look forward to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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74 - 78 of 1,942 reviews

Reviewed 19 October 2017 via mobile

Having just returned from Dubai and a fantastic stay at the “one and only Royal mirage hotel, The Palace, I feel it is important to tell everyone how amazing it was.
It was all we had hoped for and more. The reason we went was to celebrate my wife’s significant birthday (50!). The Royal mirage as a hotel is breathtaking in its Arabian splendour from the amazing reception through to a beautiful 1km private white sandy beach. Our room /suite was vast.
I would like you to thank all your staff from the lads on the beach both at the Palace and the Arabian Court who kept our fluid levels at the right level with water, and towels to mop the perspiration off my brow.
The boys who cleaned our room in both hotels who were very professional and friendly and did a fantastic job.
All the managers in each restaurant; Eau Zone where the manager and staff excelled at lunch and dinner and made my wife’s 50th birthday dinner there very memorable.The beach bar where all the staff made dinner special each time we used it.
Celebrities was fantastic both for dinner and breakfast. The managers, French and German, were brilliant and singing happy birthday to A at 8.30am was the icing on the birthday cake!!
Alex,at the pool bar at the Palace ,and all his staff were fantastic. Again a big sing song for A at lunchtime was great. The food and drink and the attention to detail by Alex and his staff there at lunch and at dusk was second to none.
To the managers that organised the beautiful luxurious suite at the Palace I thank you very very much. It was very much appreciated by myself and my wife A -You made the week of her Birthday very special.
We will see you again where we can enjoy your fabulous hotel again.
Many many thanks

Stayed: October 2017, travelled as a couple
Thank peterasmith24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 20 October 2017

Dear Mr. and Mrs. Smith,

It was a pleasure to welcome you at One&Only Royal Mirage.

We thank you for sharing your experience with us and are indeed delighted that you enjoyed the facilities and services at The Palace during the very special occasion of your wife’s 50th birthday.

It is truly gratifying to read that you had a memorable dining experience at our various restaurant venues, most especially at Eauzone, Beach bar & Grill and Celebrities. Each restaurant indeed offer a distinct culinary discovery from local to international cuisine.

Furthermore, we appreciate your positive comments with regards to the quality of service provided by our team members, including Alex. Indeed, our team is very much committed to serve with sincerity, care and passion, creating another amazing experience and everlasting memories.

Once again, thank you for your feedback and we look forward to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 19 October 2017

My second stay at this hotel was just as enjoyable as the first time. From the moment you arrive at the entrance you feel special and the staff ensure you have a happy and pleasant experience until the day you leave. With genuine regard for your comfort, Resident Manager, Rahul Sharma and every member of the Royal Mirage staff go out of their way to make sure that your visit to the hotel is memorable and enjoyable.

My room was lovely and spacious and kept spotlessly clean (thank you Rohitash!). Bedding and bath linen beautifully laundered and lovely complimentary toiletries provided!

All the restaurants are amazing - but our favourite is Olives! Such a friendly atmosphere whilst still remaining professional and efficient. New chef Antoine has made a very good impression and Kirsten, Phwong and all the staff are always qenuinely happy to see you!

Amazing pool - so spacious and due to the unique layout you don't feel like sunbeds have been packed in like sardines. Pool staff are attentive but not annoying. They even provide coolboxes with fresh bottled water in ice with delicately scented cloths to cool you down when the heat gets too much! And watermelon/grapes served with a smile!. All the nice little touches this hotel provides makes you definitely want to come back again and again.

The complimentary management cocktail reception is another nice treat and a great opportunity to give your feedback. Any suggestions you have to make your experience even better are welcomed and encouraged whilst you enjoy the wonderful hotel hospitality provided.

Thank you to all at the One and Only Royal Mirage for another amazing stay - keep doing what you are doing as your 'returning/repeat customers' truly reflect all the things you are doing right!

If you are considering a stay at this hotel - don't hesitate - you won't regret it.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank HyamsAFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 20 October 2017

Dear Guest,

It was a pleasure to welcome you back at One&Only Royal Mirage.

Thank you for sharing your experience with us at The Palace and we are indeed delighted that you enjoyed the facilities and services of our dedicated team members, including Rohitash.

We are pleased to read your positive observation towards the impressive amenities of the resort, especially our spacious Arabian-styled rooms and award-winning grand pools with ample sunbeds only for you as guest of the resort. Your recognition towards the genuine hospitality of each member of our team is truly valued. We certainly attribute our success to them. We also appreciate your kind words related to your journey of culinary experience at our Mediterranean restaurant, Olives. Certainly, each of our colleagues from the restaurants, especially Antoine, Kirsten, Phuong possess the exceptional qualities to deliver outstanding customer satisfaction.

Furthermore, it is gratifying to learn that the effort of the management in providing a cocktail party for our team and esteemed guests to meet and greet, was very much appreciated by you. Our Resident Manager, Mr. Rahul Sharma, and the members of his team will be delighted to hear your praises.

Once again, thank you for your feedback and we look forward to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 18 October 2017

Our third visit to this wonderful hotel earlier this month in The Gold Club. On arrival we were checked in as usual at the Gold Club in record time and although it was 11.30pm we were offered food and refreshments, from arrival to entering our room and getting luggage was 10 mins . We were in room next to previous visits which Carina and her team had noted.

We were lucky to meet up with other repeat customers whom we had met before and had drinks with them. The service from Dula in the lounge is top class even remembering what we had to drink on last visit in January, Portia, Jason and the other boy with magic hairstyle (forgot name) are great assets to Carina and her team in the Gold Club, nothing too much trouble.

We visit again end January 2018n and cant wait.

The Beech Bar & Grill food quality is excellent and Ella is a wonderfully happy person and also remembered us, also great asset.

Breakfast was always taken at Celebrities where Joby was as excellent as ever following his move from Beech Grill.

Lunch in the Esplanade is great , especially Alex & Murad as my wife has a mustard allergy and they organised chicken from main restaurant so as it was not marinated in mustard, great attention to detail and extremely friendly service.

Finally around the pool you are looked after by Sasi & Akhil who are attentive and always ensure you have water and enquire as to your dining requirements for that evening and will book same, great guys.

Overall a truly relaxing hotel to enjoy a break among the most friendly staff. Five Star Plus

Thank you, you are The ONE & ONLY

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Doug1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 19 October 2017

Dear Doug,

It was a pleasure to welcome you back at One&Only Royal Mirage.

Thank you for sharing your experience with us. We are delighted that you enjoyed the facilities and services at The Palace.

Indeed the resort’s check in and orientation procedure is swiftly done. We concur with you that the Gold Club Lounge is indeed a great value for our discerning guests seeking an exclusive environment.

Moreover, we are very much pleased to read that you appreciated your journey of culinary discovery at our various restaurant venues, especially at Beach Bar & Grill, Celebrities and Esplanade.

We appreciate kind recognition towards the warm care and exceptional customer service delivered by our dedicated team members, including Carina, Dula, Portia, Jason, Ella, Joby, Alex, Murad, Sasi, Akhil and Gihan our very reliable guy with “magical hairstyle”. We certainly attribute our success to them.

Once again, thank you for your kind words and we look forward to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 17 October 2017 via mobile

The Palace has just made it into my top three hotels in the world, possibly even the top two. Everything is top notch, rooms are gorgeous and spacious, staff are attentive and welcoming and restaurants are first class. The layout of this hotel is unique in Dubai, having so much real estate right on the (private) beach provides the perfect oasis in this busy city. The pool and garden areas are huge and immaculate, not a blade of grass out of place. We came here to celebrate our 25th anniversary and have loved it. We will return for sure. Oh, and a big Thank You for the complimentary upgrade to a suite, that was the icing on the cake!

Stayed: October 2017, travelled as a couple
1  Thank MrsBear99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 18 October 2017

Dear Guest,

It was a pleasure to welcome you at One&Only Royal Mirage.

Thank you for sharing your experience with us at The Palace. We are indeed delighted that you enjoyed the facilities and services of our dedicated team members.

Although not feasible at all times due to high occupancy, we are pleased that we were able to provide you an upgrade to suite during the very special occasion of your 25th wedding anniversary.

We are grateful that you appreciated the comfort of our spacious rooms, temperature-controlled pools and a kilometer of private beach. The 65 acres lush landscaped gardens of the resort makes it a true oasis of luxury for peace and relaxation.

Once again, we thank you for your positive observation and sincerely hope to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace at One&Only Royal Mirage Dubai

Address: Al Sufouh Rd | Jumeirah Beach, Dubai 37252, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Dubai
#4 On the Beach Hotel in Dubai
#7 Luxury Hotel in Dubai
#24 Family Hotel in Dubai
#41 Romantic Hotel in Dubai
#97 Business Hotel in Dubai
Price Range: $648 - $2,909 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace at One&Only Royal Mirage Dubai 5*
Number of rooms: 231
Official Description (provided by the hotel):
The Palace at One&Only Royal Mirage conjures the magic of Arabia, a domain where guests may wander amidst the abundant gardens or stroll amongst the meandering water features. The property is generous, with 231 guest rooms and suites, on a private beach that offers rich leisure facilities, such as the impressive temperature-controlled swimming pools, water sports centre, tennis courts, golf putting green, ‘KidsOnly’ children’s facilities and, most importantly, a tranquil haven for rest and relaxation. ... more   less 
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Also Known As:
The Palace At One&Only Royal Mirage Dubai Hotel Dubai
The Palace At One And Only Royal Mirage Dubai
Royal Mirage Dubai

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