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Reviews (2,180)
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All reviewsgold clubarabian courtbeach bar and grilltaginecelebrities restaurantolives restaurantrahul sharmaresident managerhalf boardafternoon teapool arearesidence spaour honeymoonchoice of restaurantsprivate beachpre dinner drinksmoment you arrive
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Reviewed 23 October 2017

What makes this hotel standout to any other hotel that I have stayed in Dubai is the outstanding service. If I was to rate this hotel for service, it would be 10 out of 10. Having stayed at a different hotel for the first part of our trip, I found this hotel a little outdated and Arabic in style and had mixed views on the hotel. However, having stayed at the hotel for over a week, I have nothing but praise. Honestly, no request is too much for the staff at this hotel. Housekeeping and room service was fantastic and spot on when traveling with a young baby. The staff at the Gold Club were exceptional! They were so accommodating and were happy to go the extra mile for our baby. A special thank you to the Residence Manager , Mr Rahul Sharma, who was very welcoming. Having now stayed here, I will definitely be returning.

Stayed: September 2017, travelled with family
1  Thank Rupinder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 23 October 2017

Dear Rupinder,

It was a pleasure to welcome you and your family at One&Only Royal Mirage.

Thank you for sharing your experience with us at The Palace. We are delighted that you enjoyed the facilities and services provided by our dedicated team members.

Indeed, the dramatic Arabian architecture of the resort and enchanting landscaped gardens spread within the 65 acres of land area and complemented with a kilometer of exclusive beach and pools, it make it a unique Dubai setting which guests have come to appreciate over many years.

We concur with you that the Gold Club Lounge is indeed a great value for our discerning guests seeking an exclusive environment, offering afternoon tea, evening drinks and personalized service.

Moreover, we thank you for highlighting the exceptional customer service from each member of our team of professionals. Our Resident manager, Mr. Rahul Sharma, will be very much pleased to hear that their sincere efforts were recognised by you.

Once again, we thank you for your positive comments and sincerely look forward to welcome you back in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 21 October 2017

This is our first visit to Dubai and stayed at this hotel in October and I have to say what a stunning hotel. We were picked up from the airport with the hotel BMW and taken about 30 mins to the hotel. We were greeted with a warm welcome and shown in to a lovely lounge and offered a drink straight away. As we arrived about 08:00 we were very pleased our room was ready. We had decided to use the gold club lounge and were not disappointed as this is an area with its own area which you can have afternoon tea and sandwiches which were delightful and cakes and fruit from 3-5. You also have a happy hour from 6-8 with canapés which is lovely. It's more personnel in here and well worth paying the extra. Carina the assistant manager of the gold club loung was lovely and went to every effort to make our stay an memorable experience. The staff were always attentive and on hand and did not have to ask for a drink as it was there when you wanted it.
We decided to go the half board option which meant there were many restaurants we could go to. At olives which we used for breakfast most mornings there were so many choices of food for all. They do a themed night every night and the food excellent and Anthony the head chef very friendly.
I have to say my favourite restaurant as I love fine dining was Celebrities, and what a gorgeous dining room it was designed really well, most probably one of my favourite I have every dined in over the world.i have to also say you could eat of the the menu or the a la carte. The food was amazing and like art on a place.i had lobster with risotto and it was to die for with so much flavour, also loved the taster of pumpkin soup. We met the head chef Hugo who came out to speak to us when we ate there and what a charming man he was and so passionate.i would say his food was Michelin star level.i have to say when we ate at this restaurant we were spoilt and the restaurant manager Najib has such a lovely presence when speaking to customers another asset to this restaurant.

I have to say we didn't want to leave this hotel and have many memories. We look forward to returning soon.

Stayed: October 2017, travelled as a couple
3  Thank r_petite34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 23 October 2017

Dear Guest,

It was a pleasure to welcome you at One&Only Royal Mirage.

Thank you for sharing the details of your experience at The Palace and we are indeed delighted that you enjoyed the facilities and services provided by our dedicated team members.

Although not feasible at all times due to high occupancy, we are grateful that we were able to accommodate your early arrival. Certainly, the Gold Club is truly a great value for our discerning guests seeking for an exclusive environment. Thank you for your recognition towards the team and services.

Moreover, we appreciate your kind words with regards to your journey of culinary experience at our various restaurant venues, including Olive and naming Celebrities as your favorite. Anthony, Hugo, Najib and all the members of the team will be pleased to hear that their warm hospitality was recognised by you.

Once again, thank you for your positive observation and we sincerely look forward to your return visit in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 21 October 2017

This is our 5th visit to the hotel and we love it! The facilities and staff are amazing, we always have a great time and a relaxing holiday. It is ideal for families who like activities like water sports and/or kids club and for adults the spa and gym/fitness facilities are excellent.
On site dining options are also first class although when you want to go out the staff have extensive knowledge of all the best places to go.
We already know we will be coming back next year, it is difficult to keep away!

Room Tip: We always take a corner suite in the Arabian Court.
Stayed: October 2017, travelled with family
1  Thank Natalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 23 October 2017

Dear Natalie,

It was a pleasure to welcome you back at One&Only Royal Mirage.

Thank you for sharing the details of your experience at The Palace and we are indeed delighted that you enjoyed the facilities and services provided by our dedicated team members.

We appreciate your recognition towards the impressive facilities of the resort such as our state-of-the-art Fitness and Wellness Training Center, impressive temperature-controlled pools for adults and children and a private beach that stretched 1 kilometre long which is further enhanced with several outdoor water sports activities for all guests to enjoy.

Furthermore, it is gratifying to read that you personally enjoyed your journey of culinary adventure at our numerous dining venues. We concur with you that each of our team members is dedicated with enthusiasm and genuine hospitality to provide amazing experience and everlasting memories.

Once again, thank you for your positive observation and we sincerely look forward to your return visit in a not too distant future.

With kind regards,
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 21 October 2017

We booked into the Royal Mirage for 5 nights as part of a Luxury Escapes package. Well, it was most impressive with possibly the best service we have ever experienced across many countries. Staff in the restaurant were especially good, but staff in other parts of the hotel were also very good. A nice touch was a small drinks and nibbles function put on for some guests by the hotel management. The hotel itself was excellent; clean, comfortable. We would certainly go back if we have the chance, and if other One & Only hotels are like this we would definitely book. Strongly recommend this hotel; we stayed in the Arabian Court part of the hotel complex.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank MahaloPacific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 23 October 2017

Dear Guest,

It was a pleasure to welcome you at One&Only Royal Mirage.

We thank you for sharing the details of your experience and are indeed delighted that you enjoyed the facilities and services at The Palace.

It is gratifying to read your accolades made related to the exceptional customer service of each member of our team, especially from the restaurants. Indeed, our team is very much committed to serve with sincerity, care and passion, creating another amazing experience and everlasting memories.

Furthermore, we are pleased to note that the effort of the management in providing a cocktail party for our team and esteemed guests to meet and greet, was very much appreciated by you. Our Resident Manager, Mr. Rahul Sharma, and the members of his team will be delighted to hear your praises.

Once again, thank you for your personal recommendation and we look forward to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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Reviewed 20 October 2017 via mobile

We have come here for 10 years and the quality has as always been perfect. The warmhearted experience of all the personel needs to bre especially mentioned. Service in the restaurans, rooms, and reception is rxcellent.I will be back.

Stayed: October 2017, travelled with family
1  Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OORoyalMirage, Manager at The Palace at One&Only Royal Mirage Dubai, responded to this reviewResponded 21 October 2017

Dear Vanessa,

It was a pleasure to welcome you back and thank you very much for your patronage towards One&Only Royal Mirage.

Thank you for sharing your experience with us and we are indeed delighted that you enjoyed the

It gratifying to note your positive observation with regards to the comfort of our spacious Arabian-styled rooms and wide array of restaurant venues which offer a distinct culinary discovery from local to international cuisine.

Moreover, we appreciate your recognition towards the warm hospitality of each member of our team members. They will be pleased to hear your kind words.

Once again, thank you for your feedback and we look forward to welcome you back in a not too distant future and even for a longer stay.

Kind Regards
Management Team
One&Only Royal Mirage, Dubai

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