I stayed in this property for 3 nights (16-17-18 May, 2013), and i was very disappointed by the rooms. Very dull lighting, old crunky sofa's (cigratees stubbed holes); tv set horrible (no indian channels barring few, B4U and Zee Aflam). Small bathrooms; ultra small tub fitted in these bathroom, one can barely stand. The only saving grace the bed linen and mattress were of decent quality, so could get a night sleep. AC is centralised, but looks like temp control system doesn't work, its either too chill or too hot; The breakfast was not worthy of 20 AED/person. but sadly don't have much option nearby. Swimming pool on top floor, i don't know if it is clean or serviced. i didn't venture in it. looks rusty..
Room service staff are also taken over from old hotel owner. poorly trained, not well groomed, and lack sense of customer service. Just chalta hai attitude. Although one Mr. Binoy stands out for his service orientation. Front office staff OK types. not too informative, neither too courteous. looks like just have been imported from India. they simply can't guide you on nearby attractions.
urgently require a good travel desk, good dine in/breakfast menu option, trained staff, above all major renovation on rooms. For a member since 2008, and lived in many other CM properties, the expectiations are high, but sad to report that was highly disappointed.
thinking of cancelling the booking for next trip in august and shifting to other well managed hotel apartment.
- Official Description (provided by the hotel):
- Arabian Dreams Hotel Apartments is one of the finest deluxe hotel apartments in Bur Dubai. Our tastefully decorated suites and apartments are full service and are ideally located in the heart of Bur Dubai. We have a choice of 75 rooms ranging from studio apartments, one bedroom apartments and two bedroom apartments, with a fully equipped kitchen, satellite TV channels, as well as facilities including: health club, swimming pool, gym, sauna and steam. ... more less
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