It had so many stars on the website. The price looked good, but it turns out it was worth just a bit less than the amount we paid. To start I had a terrible time getting the management to confirm an airport pickup. The website says, "Free round trip transfer to airport or bus station". Eventually after I had some friends call the hotel, a pickup was confirmed. We were shuttled on arrival in Siem Reap to a hotel far from everything. Our room had no safe, but had a nice view of the noisy pool. The bed was hard and made creaky noises when we moved. There was wifi although pretty slow. The complimentary breakfast was heavy on the stir-fry and bread, but we eventually found the egg station way in the back. The entrance to the hotel is a mud bog and anything of interest in city is far away. When we asked for a shuttle back to the airport we were told it was only for arriving guests. I'm not sure they know what "round trip" means. I wasn't impressed with the desk staff, but the Housekeepers were friendly and thorough.
It's like they are trying very hard to be a good hotel but they don't understand the principle. I won't go back.More
- Breakfast included