We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In desperate need of refurbishing”
Review of Le Meridien Angkor

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Le Meridien Angkor
Ranked #66 of 378 Hotels in Siem Reap
Reviewed 11 November 2012 via mobile

Stayed here for three nights during a Viking River tour. The rooms are large but extremely dated. 15 year old tv, louvered shutter between bathroom and bedroom, rock hard mattress, no noise protection from corridor. On the other hand, the hotel is close to Angkor Wat, the restaurant was OK and the service was polite and thorough. We have stayed at other Meridiens and they are each unique. But this one doesn't measure up

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Clark00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veasna B, Online Marketing Executive at Le Meridien Angkor, responded to this reviewResponded 14 November 2012

Dear Valued Guest,

On behalf of the entire team at Le Méridien Angkor, we thank you for taking the time to detail your experience with us.

I regret to know of your unfavorable experience in our hotel, and would like to offer a sincere apology for that our hotel did not meet your expectation. We will take your constructive comments and will improve as it is our utmost desire to provide our guests with an exceptional experience. In regards to your feedback, we have upgraded all the deluxe rooms with the modern flat screen TV and we will continue to look on your concerns, especially regarding the shutter between bathroom and bedroom and the noise protection from corridor.

We appreciate your compliments regarding to the food and our hospitality service and I hope that you will give us the opportunity to welcome you back at Le Méridien Angkor for your next visit to Siem Reap, I will personally arrange your memorable stay with us.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (3,280)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,240 - 2,244 of 3,280 reviews

Reviewed 6 November 2012

This lovely and spacious hotel near historic Angkor Wat is fine for most people and offers a Cambodian dance troupe occasionally. The croissants matched any in Paris. It took over 200 steps to get to the front door from our room. There are 2 elevators, one on either side of the spacious lobby, and they serve the entire square-layout 3 story building. Insist on a room very close to the elevator if you have any problems walking, since even to get to their lavish breakfast is a trek! Directions are not well marked. The grounds, pool, and room are delightful but the layout was not done with convenience in mind! If you desire a poolside lunch, allow plenty of time.

Room Tip: Near an elevator!
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Eileenthepainter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veasna B, Manager at Le Meridien Angkor, responded to this reviewResponded 9 November 2012

Dear Value Guest,

Thank you for choosing Le Méridien Angkor and also for taking the time to share your compliments with us.

It’s a pleasure to know that you liked our Cambodian dance troupe which is the little gestures of the arrival experience and our service culture. I hope that you had relaxing and enjoyable your stay with our hospitality service.

We look forward to welcome you back at Le Méridien Angkor for your next visit to Siem Reap.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2012

A first-time visitor to Siem Reap and Cambodia, I chose Le Meridien Angkor due to my past familiarity with the hotel and the convenience of being able to flex the muscles of my Starwood Preferred Guest membership.

LOCATION: The hotel is located on Vithei Charles de Gaulle, one of the longest and most important streets in Siem Reap. At only five kilometers from the magnificent temples of Angkor Wat, it is also the closest hotel to the monuments and the hotel takes pride in that distinction; in fact, the street actually leads directly up to the Angkor Wat ticket booth and to the temples themselves by way of a ten-minute tuk-tuk ride. The Psar Chaa [Old Market] area and Pub Street, arguably the heart of Siem Reap, are a ten-minute tuk-tuk ride in the opposite direction. Siem Reap International Airport is approximately ten minutes away from the hotel and a seven-dollar ride by hotel car.

ENTRANCE/LOBBY: The three-story, Khmer-inspired Le Meridien Angkor sits on a spacious plot of land that sequesters it from the chaos of its locale. The grounds are elegantly manicured and very well-kept; a water feature and trees with hanging lanterns stand in front of the main entrance. The lobby itself is open and airy, with high ceilings, hanging light fixtures and large walls of glass overlooking a central courtyard space with a water feature and more greenery.

Upon arrival, I was given a cool, fragranced towel and an iced ginger and lemongrass tea as a welcome drink. Check-in was fast and efficient and my Starwood Preferred Guest membership was acknowledged by the staff. There are a few staircases and two elevators on opposite ends of the lobby for accessibility to the upper floors.

ROOMS: I had booked a deluxe room and was given one in the Starwood Preferred Guest section of the second floor. I believe the difference between the SPG rooms and standard rooms are LCD TVs compared to the conventional box sets in the other rooms, complimentary water, turndown service and an aromatherapy set, but I could be mistaken.

That being said, the room is pleasantly spacious at thirty-eight square meters in size with an alcove in the entrance to keep your bags out of view from the main room, a large closet, bathroom with sliding doors and the bedroom itself. The space is Khmer-inspired: more specifically, it means the rooms are decked with dark wood floors, a tasteful Angkorian stone sculpture on the desk, black-and-white photos of Siem Reap and Angkor Wat and textured fabrics on the bedspreads. The king-sized Le Meridien bed was very comfortable and supportive; some may find that it errs a little on the hard side, but I appreciate a solid bed compared to a mushy one. There is a powerful A/C unit and a ceiling fan to keep the air moving; I recommend using this as the Cambodian humidity can be quite stifling. There are plenty of lights in the room controlled by switches and a master console next to the bed; these are useful as the windows are slightly on the narrow side and the exterior awnings on the building make the interiors a bit dark.

The black-tiled bathroom contains a sink with good counter space, toilet, bathtub and separate shower stall along with a shuttered window above the bathtub that opens onto the bedroom. There was extra [complimentary] bottled water in the bathroom along with Le Meridien’s awesome toiletries, plenty of towels and good space to move around. I enjoyed the water pressure in the shower and the plentiful hot water, but this is where I found a major issue: the hot water may be too plentiful – even when I’d move the faucet towards the cool side, I’d suddenly be blasted by a stream of scalding water then by a jet of freezing water then have it stabilize for a few seconds before becoming unpredictable again. Perhaps it’s a plumbing issue, but I strongly recommend the hotel checks this out.

FOOD/BEVERAGE: I didn’t eat at the hotel but I did take advantage of complimentary access to the Lobby Lounge, a perk granted to guests in deluxe rooms. A special menu containing free drinks such as flavored iced teas [including the wonderful ginger and lemongrass one used as the welcome drink], coffees and juices, I thought it was a great feature to stay hydrated and quench thirst but would have appreciated a few small snack items such as mini sandwiches or cookies. All edible items are subject to a separate charge and although not unreasonably priced, it would make sense to offer some small items to deluxe/club guests the way other international-class hotels do.

If you're going to slink into town, I recommend the Blue Pumpkin on Hospital Street for excellent sandwiches, baked goods, ice creams and very fast, free wi-fi and Molly Malone's on Pub Street [a happening Irish pub with fantastic prices, a large menu and fast, free wi-fi].

LEISURE: The hotel grounds have large gardens for walking about, a beautiful Khmer-themed pool, fitness center, spa, and gender-segregated changing areas with saunas and steam rooms. The pool is a definite highlight of the property; it’s lovely with stone crossings, bridges and trees in the middle of the pool, large, of adequate depth for a hotel pool at 4.5 feet deep, has built in tiled seating to relax in the water and has plenty of sun exposure. There are plenty of lounger chairs and umbrellas around the pool as well as a counter with towels and more complimentary water. The gym is nicely-equipped with modern equipment; the saunas and steam rooms around the back are handy, but the staff keeps them turned off until a guest wants to use them in order to conserve energy.

FACILITIES: The hotel has your typical assortment of meetings rooms, event space and business center as well as wired and wireless Internet access. This is my bone of contention with the entire hotel: Internet is charged in the rooms and business center but access is free in the lobby, which sounds well and good in theory. Aside from the fact that charging for Internet in premium hotels is an antiquated concept that really shouldn’t be around anymore, the free Internet in the lobby was a nightmare to use: it hardly ever worked and when it did, it worked slowly and would then freeze for minutes on end before giving you a trickle of access before slipping back into freeze mode. I found myself constantly renewing my lease on my devices to get a burst of access before it stopped working again. At first, I thought that maybe Internet access in Siem Reap might be on the slow and old side but other places in the Psar Chaa area that offered FREE wi-fi had super-fast connections that never faltered. Le Meridien: get this together.

SERVICE: The hotel’s service is befitting of its five-star status and of Le Meridien’s/Starwood’s global brand standards. The staff members are very courteous, approachable, have an excellent command of the English language and are always on hand to help. Ayumi from the reception was particularly wonderful; she always greeted me by name even when she saw me at the pool and around the property. Even the back-of-house staff in housekeeping are a pleasure to interact with: always smiling and working very efficiently to keep guests happy.

OVERALL: Quibbles with Internet and shower pressure/water aside, Le Meridien Angkor is a very, very good property that does its job beautifully: puts you right in line with Angkor Wat, has easy access to local transportation and to Siem Reap itself and provides a world-class environment to zen out in. Although Siem Reap is quickly establishing itself as a luxury destination with options like an Aman Resort, Orient-Express property, a Raffles and a Park Hyatt [coming in 2013], Le Meridien is an excellent option that won’t leave you disappointed – or with a hole in your wallet.

Room Tip: The hallways are long, so request a room near an elevator or staircase for easy access.
See more room tips
  • Stayed: October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Khaled B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veasna B, Manager at Le Meridien Angkor, responded to this reviewResponded 9 November 2012

Dear Value Guest,

We really appreciate for your sharing a very detail experiences on our hotel and on service in particular and our little gestures of showing you our hospitality.

At Le Méridien Angkor, we pride ourselves in delivering to our guests personalized services and in satisfying their every need. We are pleased that you were able to experience this first hand. We are very proud to hear that you liked hotel location, lobby, arrival service, room, pool, gym, food, hotel facilities, and our service culture that contribute to our identity.

We will definitely share your kind compliments with the rest of our team. Meanwhile, we look forward to welcoming you back on your next visit soon.

With all our very best wishes,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2012

This was a wonderful place to come back to after a long, sweaty trek around Angkor. The location was great - just a few minutes drive to Angkor and easy to get into the city at night time. Breakfasts were great and the rooms very comfortable. The lounge bar was an added bonus for a quick snack and refreshments and the pool was lovely too.

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lisamacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veasna B, Manager at Le Meridien Angkor, responded to this reviewResponded 9 November 2012

Dear Value Guest,

On behalf of the entire team at Le Méridien Angkor, we thank you for taking the time to detail your experience with us.
We are so pleased to hear that you enjoyed your visit with us and treated your taste buds by joining our Le Méridien Signature Breakfast, lounge bar, and the pool.
We are glad to have been able to do so during your stay and will share your kind words with the rest of our team. We look forward to welcoming you back to Le Méridien Angkor very soon.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2012

This is the closest hotel to Angkor Wat -- great location! The hotel is large, and there is one small elevator, if you stay here, request a room near the elevator or you will be climbing lots of stairs and walking long distances. Our room was very comfortable and the housekeeping staff was excellent.
The restaurant staff was poorly trained and did not speak english very well. One evening we sent our steak back 4 times before it was cooked properly.
I had a pedicure in the spa and they butchered my feet. The staff is not trained, keep them away from you!
The pool is lovely in pictures, but had lots of debris floating in it. If you are a pool person, stay at Raffles which has a wonderful pool.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JamesBondLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veasna B, Manager at Le Meridien Angkor, responded to this reviewResponded 9 November 2012

Dear Value Guest,

Thank you for choosing Le Méridien Angkor and very much appreciate that you have taken the time to share your experiences with us.


In regards to your feedback, we have shared your comments among our service team to take the immediately necessary steps to avoid this similar situation in the future. I hope that you will give us the opportunity to welcome you back at Le Méridien Angkor for your next visit to Siem Reap and please feel welcome to contact me directly, so that I personally can arrange your stay with us.

With very best regards,

Masahiro Taguchi
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Siem Reap hotels
2.3 km away
Park Hyatt Siem Reap
Park Hyatt Siem Reap
#48 of 378 in Siem Reap
1,454 reviews
1.4 km away
Raffles Grand Hotel d'Angkor
2.1 km away
The Privilege Floor by BOREI ANGKOR
Show Prices
Show Prices
Show Prices
3 km away
Anantara Angkor Resort
Anantara Angkor Resort
#28 of 378 in Siem Reap
806 reviews
1.5 km away
Sokha Angkor Resort
Sokha Angkor Resort
#81 of 378 in Siem Reap
1,634 reviews
0.5 km away
Nita by Vo Luxury Hotel
Nita by Vo Luxury Hotel
#21 of 378 in Siem Reap
430 reviews
Show Prices
Show Prices
Show Prices

Been to Le Meridien Angkor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Meridien Angkor

Address: Vithei Charles de Gaulle, Khum Svay Dang Kum, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Siem Reap
#30 Family Hotel in Siem Reap
#44 Romantic Hotel in Siem Reap
#56 Luxury Hotel in Siem Reap
#58 Spa Hotel in Siem Reap
Price Range: $132 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Meridien Angkor 5*
Number of rooms: 213
Official Description (provided by the hotel):
Le Meridien Angkor tempts guests to discover the preserved sites of ancient Cambodia. Designed with the contemporary traveler in mind, the hotel is comfortably modern with touches of Khmer motif. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, TripOnline SA and HotelQuickly so you can book your Le Meridien Angkor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Le Meridien Angkor Hotel Siem Reap
Meridien Siem Reap
Le Meridien Siem Reap
Siem Reap Le Meridien

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing