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Reviewed 27 June 2018

So much good to say about this hotel. The design of the rooms from style to practical service is amazing. We were very impressed by the storage options in the rooms. (It was fantastic for us as we had significant belongings with us). We had 5 pieces of luggage and we were able to store them out of sight. This hotel should win an award for the room designs alone.

Sleep Quality was truly amazing. The bed was so dreamy, I looked forward to it every night.

The kitchen had everything we needed to make a meal. The giant plus at this property is that there is a washer/dryer in the unit, so we were able to wash our clothes quite frequently.

The staff here is so helpful and kind. Bob speaks excellent english and helped us whenever we had an issue come up. It was good to have such excellent english speakers. The female staff was great too, as were the housekeeping staff.

I was sad for this brand when we were staying in our lovely hotel apartment and the sofa was already stained. This should not happen! The housekeeping staff can see that the sofa is soiled. It matters to international customers. I don't want to stay in a room where the dirt of former clients is still remaining. Once we brought this to their attention, they provided an excellent solution, and came and removed the pillows, washed them and replaced them within the day. I believe the head of housekeeping was embarrassed by us pointing it out, but it is time to grow up, China. Take care of your carpets and your lovely furniture.

The big downside of this hotel is that it is still unknown and the local taxi drivers don't know where it is. This will be solved in time, but if you want a relaxing, calm place, this is exactly the setting. Very often we bought a burger next door and took our dinner out and ate by the pond, watching the men hoping to catch a fish. The other downside, and I hope this will be solved in time too, is that there is a small quick shop next door, and a burger place (with great burgers!) next-door. But the big mall within walking distance is almost empty.

Breakfast was okay, but not exceptional enough sometimes to even want to go to breakfast. I am sure it is great for Chinese patrons, but not much was available for the international guests. The omelette makers need to know how to make them better, and the servers seem to be easily overwhelmed, although very friendly. They couldn't seem to keep up with refilling the milk at the coffee/tea table, or many of the other offerings.

Room tip: Even rooms seem to overlook the little lake
Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank GlobalPassion
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 September 2017

Rooms with Nice Lake view, Good Chinese cum western breakfast, Very good hospitality by the Staff members. Kitchen is fully loaded with all necessary utensils and equipment. A very good place to stay in Hefei. They have got a very good Swimming pool and Gymnasium. Has supermarkets and Malls nearby.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank muhilan1_p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 30 September 2017

Dear muhilan1_p,

Warmest greeting from Somerset Swan Lake Hefei.

We are delighted to hear you had a comfortable stay.Thank you for your kind words and wonderful comment.It is truly a pleasure to read such compliments with regard to your recent stay.

Appreciate for your recommendation and wish you all the best.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

Excellent experience, nice stuff treat me as a family. Room is very clean and tidy with a beautiful city view.A wonderful swimming pool and as well as the little cinema. Breakfast is ok, the pork sausage is recommended.

Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank 139zhenz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 30 September 2017

Dear 139zhenz,

Warmest greeting from Somerset Swan Lake Hefei,

Thank you very much to share your positive comments.We are delighted to hear you had a comfortable stay.It is truly a pleasure to read such compliments.I will definitely share your compliment to my operations team.

Appreciate for your recommendation and wish you all the best.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

This hotel is new and next to their new development of Baili center, no coffee shop, no restaurant surrounding.. a bit difficult at the moment for the taxi driver to enter the hotel.

The hotel hardwares are good such as shower, bed comfortable, sound proof, and convenience of wifi is fast.

The front desk services is great!! they have a very well train and courtesy services. They can even contact to post the invoices while i have forgotten when check out.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Small_BuG_123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded 7 August 2017

Dear Small_BuG_123,

Warm greeting from Somerset Swan Lake Hefei!

Thank you very much for share your positive comments, We are delighted to hear you had a comfortable stay.It is truly a pleasure to read such compliments. We will share with the entire team.

The taxi you mentioned in the comments, we will work hence to improve it, the surrounding facilities are getting better erevery day. Appreciate for your recommendation and look forward to welcoming you back soon,

Best Regards,
Peter PAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2020
Google Translation

Date of stay: July 2020
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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