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Reviewed 17 December 2017 via mobile

Well located near to shopping malls which is 10 mins walk. Check in and out was smooth without much issues and bed was comfortable. Wifi was intermittent, upon request they install separate wifi router in my room. Busy in the morning on my first day of my stay in this hotel till I have to share table with someone else. There was traffic jam during rush hours.

Date of stay: December 2017
Trip type: Travelled on business
Thank DANIEL_SIN_73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shirley Z, Public Relations Manager at Four Points by Sheraton Hefei Shushan, responded to this reviewResponded 18 December 2017

Dear Guest, Thank you for staying in Four Points by Sheraton Hefei, Shushan and spending time to share your comments with us. We are sorry about your experience are not very well. We will share your feedback details with relevant departments and take action for it. As the first Four Points Hotel in the city and in Anhui Province, we focus on offer great rate, service and everything you need to stay comfortable. Thanks again for sharing your reviews and please trust us we will do better in your next staying. Looking forward to welcoming you back in Four Points by Sheraton Hefei, Shushan again.

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Reviewed 5 October 2017

Check in on 2nd October, after 25 hours drive from Shanghai cause Golden festival and busy traffic everywhere!

We suppose to stay in this hotel 6 days, but we left after 3.

first of all: check-in moment, they ask credit card as deposit as all hotels does.... but probably the desk staff, does't know that as foreign in China i can't have credit card, so they ask to pay cash... wasn't enough the cash with me and we ask where is the nearest ATM for pick up money, but after kindly the staff said can be done after day!

Cleaning room pretty under expectation, i know i'm not in a 5 star hotel, but i'm in a 4 star category, but the cleaning i believe it's important in any hotel brand category especially if under a big name like Sheraton!

after day breakfast... the most shame situation, 10:10 a.m., hostess to the entrance, but none drop us where we suppose to seat... only around 10 guests in the restaurant having breakfast. after got seat, first thing they told us is: sorry but for your reservation room, the breakfast is on charge, ok we said!

we order omelet and juice... 20 minute waited.
the plastic napkin on the table were all dirty and we ask to change.. and we saw that most of the table has dirty napkin.

quality of breakfast pretty below standard expectations.

back to hotel after day, we ask to concierge where is located the ATM, his answer: just near the corner, 500 MT. ok.. we went there, but wasn't 500 mt... so we give up and come back to hotel.

wifi in the room, no comment, my 4G in my phone was better and faster.

a good note is about the quality of the bed, pretty comfortable and good in sleep.

in room dining late menu: selection of some western food and local food and 5 dessert, but none dessert available, after my personal assistant make complain they said, ok we will send a dessert... got chocolate brownie and after 20 minute directly to toilette with stomach pain..... i don't need to add anything else after this....

for sure i will not be back and good luck to all

Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank JoH_Ho2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shirley Z, Public Relations Manager at Four Points by Sheraton Hefei Shushan, responded to this reviewResponded 7 October 2017

Dear Guest, thank you for staying in Four Points by Sheraton Hefei, Shushan and spending time to share your comments with us. Apparently we still need to improve our service and we are more than eager to deliver everything you need during your pleasant stay with us. As the first Four Points Hotel in the city, we are partnered with the best to bring you more of what you need to travel the way you like. Thanks again for sharing your experience and please trust us we will do better in your next staying. Looking forward to welcoming you back in Four Points by Sheraton Hefei, Shuhsna again.

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Reviewed 21 September 2017

Stayed at this hotel for 2 months during that time I travelled to Xian ,Qing Dao Huang shan and Shanghai and stayed in hotels in all.Fourpoints had excellent staff that made me feel welcome and catered for your every need.The food is exceptional and know this because I sampled food in hotels in all the other regions I visited.
The facilities were excellent from the gym to the swimming pool which I used on many occasions.
The staff were all friendly and made my stay comfortable from the general manager to the concierge which I must thank for helping me with travel to other regions and also local tourist attractions.
The room was immaculate and the beds are something else.
the location is excellent and close to amazing shopping malls which are modern and stock all the latest fashion etc and found I got good deals on clothes and presents being 10 minutes from the main centre.
Would definitely recommend this hotel and the area

Room tip: Stayed in 2 rooms both where fine
Date of stay: September 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank paulbr0mwich22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shirley Z, Public Relations Manager at Four Points by Sheraton Hefei Shushan, responded to this reviewResponded 22 September 2017

Dear Guest,thank you for staying in Four Points by Sheraton Hefei,Shushan and spending time to share your experience with us. As the first Four Points Hotel in the city,we offer great rate,service and everything you need to stay comfortable. We are partnered with the best to bring you more of what you need to travel the way you like. Thanks again for your great support and looking forward to welcoming you back in Four Points by Sheraton Hefei,Shushan again.

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Reviewed 13 September 2017 via mobile

Great hotel in all respects except for check in and out, not enough front desk staff at 8:00 am, only two check out agents, otherwise all 5 star, in terms of room, amenities, and service. Shower water pressure can be stronger.

Date of stay: September 2017
Trip type: Travelled on business
Thank 12,344,678
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shirley Z, Public Relations Manager at Four Points by Sheraton Hefei Shushan, responded to this reviewResponded 18 September 2017

Dear Guest, thank you for staying in Four Points by Sheraton Hefei, Shushan and spending time to share your comments with us. As the first Four Points Hotel in the city, we offer everything you need to stay comfortable. Excellent buffet breakfast, Four Points signature bed and our beloved Best Brew program are all set up to make the whole experience simple and cozy. Thanks again for all of your comments about our service and facilities, we will share it with our Executive Committee and doing better in the future. Looking forward to welcoming you back in Four Points by Sheraton Hefei, Shushan again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

Visited for 3 business nights and very happy as the bed was amazing, sleep well work well.
The hotel staff were very helpful and excellent location of the hotel.
Breakfast and room service top quality.
Note to management: mornings are alway busy for check-out, add 2-3 more reception staff for few hours to speed this process.
In all, I will return for my next trip.
Cheers.

Date of stay: August 2017
Trip type: Travelled on business
1  Thank gchjlfoster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shirley Z, Public Relations Manager at Four Points by Sheraton Hefei Shushan, responded to this reviewResponded 25 August 2017

Dear Guest, thank you for staying in Four Points by Sheraton Hefei, Shushan and spending time to share your comments with us. As the first Four Points Hotel in the city and in Anhui Province, we offer everything you need to stay comfortable. Excellent buffet breakfast, Four Points signature bed, rain forest shower and tub and our beloved Best Brew program are all set up to make the whole experience simple and cozy. Thanks again for your comments about our service, we will share it with our Executive Committee and doing better in the future. Looking forward to welcoming you back in Four Points by Sheraton Hefei, Shushan again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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