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All reviews horizon club cafe zen walk in wardrobe coco park lobby lounge business trip excellent hotel excellent stay luxurious hotel steam room breakfast buffet favorite hotel special thanks business district enjoyed my stay an upgrade business hotel
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Reviewed 17 July 2018

The service was absolutely outstanding and the views amazing. Food and Beverage was excellent and the staff were very attentive and friendly. Management were present and checking to make sure that every guest was happy and taken care of. The city was probably my favourite in China, a great buzz and very affluent. The local market was excellent value and the tea tasting was a highlight. The room was so good I actually had room service breakfast to enjoy the view and comfort. It was well worth it.

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Brad G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Marc P, General Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 30 September 2018

Dear Brad G,

Greeting from Futian Shangri-la, Shenzhen!

It is always a pleasure to receive such positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to our colleagues, as we strive to continuously improve the quality of our service.

Thank you again for sharing your experience, and looking forward to welcome back again.

Thank you and kind regards,

Jean-Marc POLI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018 via mobile

Staff here is super helpful and nice. Nicole Cai was very attentive as she also proactively offered me a blanket when it became cold! Thanks shangrila! I thoroughly enjoyed my stay here. Will be back again!

Stayed: July 2018, travelled on business
Review collected in partnership with 单个酒店
Thank pinkshrimp825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Marc P, General Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 30 September 2018

Dear Pinkshrimp825,

Greeting from Futian Shangri-la, Shenzhen!

First and foremost, thank you very much for having chosen stay with us and your comments pertaining to your recent experience with us.

Our service team and I are delighted to learn that you had an enjoyable stay with us and we do hope that we will be able to welcome you back in the near future.

It has been our pleasure to be of service to you.

Thank you and kind regards,

Jean-Marc POLI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2018 via mobile

Especially thanks to Guest Relation Danni & Jannie for their surprise to my birthday! Not because of the cake but your warm preparation and the words on the card. Shangri la always make you feel like home.
Highly recommended and definitely coming back.

Stayed: July 2018, travelled as a couple
Thank angelizey2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Marc P, General Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 30 September 2018

Dear Angelizey2018,

Greeting from Futian Shangri-la, Shenzhen!

It is always a pleasure to receive such positive feedback. We will share comments with our team. We are sure that this feedback will serve as an encouragement to our colleagues, as we strive to continuously improve the quality of our service.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Kind regards,

Jean-Marc POLI
General Manager

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Reviewed 12 July 2018 via mobile

What a wonderful trip in Futian Shangri La Hotel. Thank you so much for the help by Pet Lau. I was too late to check in. She help me to update to excutive lounge room . It was a really nice experiences during the trip.

Stayed: July 2018, travelled on business
Review collected in partnership with 单个酒店
Thank hayswo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Marc P, General Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 30 September 2018

Dear Hayswo,

Thank you for staying at Futian Shangri-la, Shenzhen!

Your kind comments regarding our colleague Pet Lau and her service are sincerely appreciated. We have taken the liberty of sharing your comments with Pet, and she was thrilled to hear that you had an excellent time with us.

We looking forward to welcome back again.

Thank you and kind regards,

Jean-Mace POLI
General Manager

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Reviewed 12 July 2018 via mobile

The hotel is in the general Shangri-La style.
We have eat 2 times in the hotel Restaurant and peoples was very nice and food a la carte very good. I was fully disappointed when a guy (looking like as manager) from main lobby (in the piano area) at 22:30 was coming to us (4 people seated) and told us “you have to order something or you cannot seat here) is it Shangri-La ? Or some disco drinking entry compulsory ??? As first We were having 4 Rooms x 6 nights, as second I’m Jade member , as third we were after dinner in the Cafè Zen... as 4th the 95% of the tables were empty....
Please think before to move your lips...
The hotel location is quite good, not far from many attractions as coco park area. Metro station is 5 min walk also exhibition center and some commercial mall are very close.
I advice this hotel...

Stayed: June 2018, travelled on business
Thank federicoelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Marc P, General Manager at Futian Shangri-La Shenzhen, responded to this reviewResponded 31 July 2018

Dear Federicoelia,

Greeting from Futian Shangri-La, Shenzhen.

First of all, thank you for having chosen to stay with us and please accept our sincerer apologies for the inconvenience.

The Lobby Lounge is one of our restaurant/ bar in the Hotel and we provide ample seating facilities in the Lobby.

Looking forward to welcoming you back soon to Shenzhen.
Thank you and kind regards,

Jean-Marc POLI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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