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JW Marriott Hotel Shenzhen
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Reviews (1,112)
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Reviewed 19 October 2017

And i like JW.Marriott Hotels service. Nice location at SHENZHEN, nearby the NanShan district and SHENZHEN BAOAN international airport. Shuttle service from airport to hotel on schedule. 2mins walking on metro station.High efficiency with humanization room service and front desk. i choose the double room for huge view where is the Morden city at China. quite&clean night with relaxed after work.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank 512,850,906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 21 October 2017

Dear guest,

We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your accommodation experience.

Centrally located in the new business district in Futian, you can easily access to Shenzhen Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. With convenient traffic facilities you only need 2 minutes can get to the Che Gong Miao metro station. As a transportation hub station, it connects line 1, 7, 9 & 11 of subway. Guests can easily reach around the city.

Thank you for your recommendation. We look forward to welcoming you back to the JW Marriott Hotel Shenzhen.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Arrived and was upgraded to the club lounge/executive facilities as it was my second visit. Charming staff and lovely service.

Internet connection FANTASTIC. Great for staying connected and doing business.

Room Tip: Club room floors - free happy hour and evening food actually make a saving.
  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank Joanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 19 October 2017

Dear guest,

Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback for us.

We are very pleased to read that you appreciated hotel service. It is so encouraging for us to learn that our guests are happy and satisfied with our jobs and efforts, which it is what in fact we strive for every day. I have shared your comments within our team and I will let them knows that their service was recognized.

Thank you again for your kind words and we all look forward to welcoming you again on your next visit to Shenzhen.

Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Locating in central of Shenzhen, and closest to CheGongmiao CBD, JW Marriott Hotel Shenzhen is one of my most favorite hotels for business trip in Shenzhen. Also owning a Marriott reward status, they always upgrade my room according to my stay favorite choices including bed, pillow, room view, etc.
Last but not least, the hotel dinning is perfect and have many options for different taste guests.

Definitely will stay again for next trip.

Room Tip: room with a view facing ShenNan road
  • Stayed: August 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank olmpus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 19 October 2017

Dear guest,

Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback.

We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. The hotel's facilities are complete, our guests can easily to use it. Hotel is located in the CBD of Futian district with convenient traffic facilities. You only need 2 minutes can get to the Che Gong Miao metro station. This station connect line 1, 7, 9 & 11 of subway.

Thank you again for your kind words and we all look forward to welcoming you again on your next visit to Shenzhen.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

I have stayed at this hotel on every business trip to Shenzhen for last 5 years, I love its location for easy access to many things, such as, subway station is just two minutes away, many restaurants and banks are close by, and a fruit store which is my favorite place to get some fruit.

The service at the hotel is excellent, I have always been greeted by people who work there with a great big smile, special thank to Sammi who work at the 27th floor lounge, and many other who works at 2nd floor restaurant, they always bring me my favorite drink without asking for it. I enjoy staying at this hotel.

Room Tip: Ask for room with a view of Shennan Boulevard or golf course
  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank UtahGlacier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 19 October 2017

Dear guest,

We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your accommodation experience.

We are very pleased to know that you appreciated our hotel service and enjoyed your visit in hotel. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. Thank you again for your positive feedback and I shall share this to the team. As also remind you, there are four restaurants in the hotel, providing different flavor dishes. They are best choice for your dining. With convenient traffic facilities you only need 2 minutes can get to the Che Gong Miao metro station.

We look forward to welcoming you back to the JW Marriott Hotel Shenzhen.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Worse stay ever for a JW Marriott. Rooms were supposed to be non smoking but they all smelled like smoke. Staff was not helpful, really need some training in English. The only reason that I didn't give ourt 1 star was because Daphne from the executive lounge was super nice and really tried to help. The rest of your staff really needs more customer service training.

Stayed: October 2017, travelled on business
Thank Candice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you very much for choosing JW Marriott Hotel Shenzhen and taking the time to give us the feedback.

We would like to take this opportunity to apologize for the inconvenience during your visit. We have dealt with your comments seriously and will pay more attention in this kind of situation. We will continue to strengthen the staff training in terms of language, to ensure easy communication with customers. Let the hotel staff become more friendly and hospitable.

Thank you again for your precious comment and we look forward to seeing you again!

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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