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“Friendly staff and quick response”

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JW Marriott Hotel Shenzhen
Ranked #14 of 2,840 Hotels in Shenzhen
Certificate of Excellence
Reviewed 4 weeks ago

Checked in on 10/20 and found out better price for rest of my stay, contacted executive lounge for help, ECHO was very helpful and quickly dealt with this. Same room, much better price. Thank you very much and will definitely recommend.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank richardlO1867XY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback for us.

We are very pleased to read that you appreciated our hotel Executive Lounge service, especially Echo. It is encouraging us to know what our guest want and satisfied with our jobs and efforts. I have shared your comments within our team and let them knows that their service was recognized. We will continue to strengthen the staff training to ensure provide the professional service for guests. Let the hotel staff become more friendly and hospitable.

Thank you again for your kind words and we look forward to see you again.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 954 reviews

Reviewed 4 weeks ago

And i like JW.Marriott Hotels service. Nice location at SHENZHEN, nearby the NanShan district and SHENZHEN BAOAN international airport. Shuttle service from airport to hotel on schedule. 2mins walking on metro station.High efficiency with humanization room service and front desk. i choose the double room for huge view where is the Morden city at China. quite&clean night with relaxed after work.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank 512,850,906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 4 weeks ago

Dear guest,

We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your accommodation experience.

Centrally located in the new business district in Futian, you can easily access to Shenzhen Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. With convenient traffic facilities you only need 2 minutes can get to the Che Gong Miao metro station. As a transportation hub station, it connects line 1, 7, 9 & 11 of subway. Guests can easily reach around the city.

Thank you for your recommendation. We look forward to welcoming you back to the JW Marriott Hotel Shenzhen.

Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Arrived and was upgraded to the club lounge/executive facilities as it was my second visit. Charming staff and lovely service.

Internet connection FANTASTIC. Great for staying connected and doing business.

Room Tip: Club room floors - free happy hour and evening food actually make a saving.
See more room tips
  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
Thank Joanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback for us.

We are very pleased to read that you appreciated hotel service. It is so encouraging for us to learn that our guests are happy and satisfied with our jobs and efforts, which it is what in fact we strive for every day. I have shared your comments within our team and I will let them knows that their service was recognized.

Thank you again for your kind words and we all look forward to welcoming you again on your next visit to Shenzhen.

Yours Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Locating in central of Shenzhen, and closest to CheGongmiao CBD, JW Marriott Hotel Shenzhen is one of my most favorite hotels for business trip in Shenzhen. Also owning a Marriott reward status, they always upgrade my room according to my stay favorite choices including bed, pillow, room view, etc.
Last but not least, the hotel dinning is perfect and have many options for different taste guests.

Definitely will stay again for next trip.

Room Tip: room with a view facing ShenNan road
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  • Stayed: August 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank olmpus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you very much for choosing JW Marriott Hotel Shenzhen and for taking the time to give us a positive feedback.

We are very pleased to read that you appreciated the service and enjoyed your visit in our hotel. The hotel's facilities are complete, our guests can easily to use it. Hotel is located in the CBD of Futian district with convenient traffic facilities. You only need 2 minutes can get to the Che Gong Miao metro station. This station connect line 1, 7, 9 & 11 of subway.

Thank you again for your kind words and we all look forward to welcoming you again on your next visit to Shenzhen.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have stayed at this hotel on every business trip to Shenzhen for last 5 years, I love its location for easy access to many things, such as, subway station is just two minutes away, many restaurants and banks are close by, and a fruit store which is my favorite place to get some fruit.

The service at the hotel is excellent, I have always been greeted by people who work there with a great big smile, special thank to Sammi who work at the 27th floor lounge, and many other who works at 2nd floor restaurant, they always bring me my favorite drink without asking for it. I enjoy staying at this hotel.

Room Tip: Ask for room with a view of Shennan Boulevard or golf course
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  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank UtahGlacier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JWMarriott_Shenzhen, Public Relations Manager at JW Marriott Hotel Shenzhen, responded to this reviewResponded 4 weeks ago

Dear guest,

We would like to thank you for choosing JW Marriott Hotel and taking the time to share with us your accommodation experience.

We are very pleased to know that you appreciated our hotel service and enjoyed your visit in hotel. Your satisfaction is encouraging for us, which it is what in fact we strive for every day. Thank you again for your positive feedback and I shall share this to the team. As also remind you, there are four restaurants in the hotel, providing different flavor dishes. They are best choice for your dining. With convenient traffic facilities you only need 2 minutes can get to the Che Gong Miao metro station.

We look forward to welcoming you back to the JW Marriott Hotel Shenzhen.

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Shenzhen

Address: No.6005 Shennan Boulevard, Futian District, Shenzhen 518040, China
Region: China > Guangdong > Shenzhen > Xiangmi Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Shenzhen
#12 Business Hotel in Shenzhen
#13 Spa Hotel in Shenzhen
#14 Luxury Hotel in Shenzhen
#55 Best Value Hotel in Shenzhen
Price Range: $210 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Shenzhen 5*
Number of rooms: 402
Official Description (provided by the hotel):
Discover one of the newest International luxury hotels in Shenzhen at the JW Marriott Hotel Shenzhen. Centrally located in the Futian Business District, our luxury International hotel in Shenzhen offers easy access to Baoan International Airport, Shenzhen Convention & Exhibition Centre, major tourist attractions and ports. Enjoy our Shenzhen luxury hotel first-class services, spacious accommodations, incredible amenities and fine dining. Rooms and suites offer luxurious bedding, 42" flat-screen TV, high-speed Internet, laptop-size safe, mini-bar and rainforest shower. Extensive spa treatments are available at Quan Spa along with our 24-hour Health Club and outdoor swimming pool. With over 1,226 square meters of function space, event planning and catering, we commit to make your event unforgettable. Experience the finest of luxury hotels in Shenzhen, China at the JW Marriott Hotel Shenzhen, ideal for your China Hi-tech Fair needs! ... more   less 
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Also Known As:
Jw Marriott Shenzhen

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