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All reviewssea worldferry terminalthe executive loungeeden gardensea viewrooftop bargreat hotelseaworld areamain buildinghong kong airportdiamond memberrestaurants and barsthe outdoor swimming poolfantastic staybusiness triprooms are greattop floor
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Reviewed 11 August 2018

After 4 nights at this hotel, we were absolutely delighted by the quality of service at all levels, the comfort and design of the room, the professionalism of the staff and the food selection at the executive lounge. The hotel is located a short walk to Sea World and subway access.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EileenZeng01, Marketing & Communications Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 13 August 2018

Dear Jean R,

Thank you for choosing to stay at Hilton Shenzhen Shekou Nanhai and reviewing your stay on TripAdvisor.
It is our pleasure to know that you have enjoyed the stay at the hotel and description as close to perfection.
It is indeed a great encouragement to the team.

Thank you again and expecting we may able to welcome you back soon.

Sincerely,
Hilton Shenzhen Shekou Nanhai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

In service this hotel has greatly improved at check in they did their best to satisfy me. The staff at the executive lounge were amazing.
I got a large room the previous rooms they assigned me had a moldy smell especially those with sealed windows this hotel has anew wing brand new I stayed there it was perfect this time i wanted the old wing and it was a challenge to find a room without a moldy smell. The bed was comfortable as usual. The room clean the shower was ok not great pressure. The concierge team were helpful. The AC in the room was great.

Stayed: August 2018, travelled on business
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EileenZeng01, Marketing & Communications Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 6 August 2018

Dear Mashgiach,

Thank you for choosing to stay at Hilton Shenzhen Shekou Nanhai and reviewing your stay here on TripAdvisor. It is our pleasure to know that you have enjoyed the stay at the hotel and feel pleased by the hotel's location, facilities, service and breakfast. The hotel enjoys great view of Shenzhen bay, and close to the port with ferry to Hong Kong. For the Honors points problem as you mentioned, it is regretful to say that only the direct channel bookings may enjoy the points & stay accumulating, for next time I would recommend you to make the reservation via Hilton websites and Honors APP, there are some promotions only valid on the channel.
Thank you again and we wish you will spend more time to explore the hotel and the city when you back to Shenzhen.

Sincerely,
Hilton Shenzhen Shekou Nanhai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018

Would I stay here again? Maybe.
This was a couples weekend to retreat from HK and relax by the pool.

The good:
One of the best rooms I've seen. Beautiful design with every comfort.
Great Views across the bay of the bridge and Cruise terminal etc
Excellent location close to Sea World's bars and restaurants and subway.
Lovely lobby with a piano player.
Great roof top bar.

The bad:
Pool - the bar was supposed to open at 11 or so. Didn't open all on Saturday, opened at 2pm on the Sunday.
Pool - not exclusive. Commercial learn to swim classes for the public ie lots of children in the pool.
Pool - Not exclusive - very crowded everyday with expats gathering that were clearly not hotel guest. Perhaps the Heath club members have access well?
Pool - the pool is in the shade after about 2pm.
Pool- the deck chairs are very uncomfortable and in demand as there isn't enough for the guest.
Shuttle bus - we asked if we could catch the shuttle to the Port when in the quue to check out. Then to be told no we cant as we didn't make a "booking."
Rooms - rooms are not well soundproofed.
Breakfast - great food but very, very long queues. Especially on the Sunday

If you just want a beautiful room and view this is a great hotel, but it is far from a relaxing getaway weekend.

Stayed: June 2018
Thank disport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EileenZeng01, Marketing & Communications Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 6 August 2018

Dear Disport,

Thank you for choosing to stay at Hilton Shenzhen Shekou Nanhai and share your stay experience here on TripAdvisor.
We value each guest's comments thus I would particularly thank you for your kind suggestions, we will review this with the Operation team and to see how to improve.
Thank you again and we wish we may able to welcome you back to the hotel soon.

Sincerely,
Hilton Shenzhen Shekou Nanhai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

Super location close to Subway and many bars and restaurant. Nice and quiet, clean rooms nicely designed. Hotel lobby and lobby lounge very specious so you don’t feel its crowded . Good restaurants , big but empty bar on top floor. Good english skills if the staff around the hotel. Will be back .

Stayed: July 2018
Thank Yanek_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EileenZeng01, Marketing & Communications Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 6 August 2018

Dear Yanek_HK,

Thank you for choosing to stay at Hilton Shenzhen Shekou Nanhai and reviewing your stay here on TripAdvisor. It is our pleasure to know that you have enjoyed the stay at the hotel and feel pleased by the hotel's location, facilities, service and breakfast. The hotel enjoys great view of Shenzhen bay, and close to the port with ferry to Hong Kong. For the Honors points problem as you mentioned, it is regretful to say that only the direct channel bookings may enjoy the points & stay accumulating, for next time I would recommend you to make the reservation via Hilton websites and Honors APP, there are some promotions only valid on the channel.
Thank you again and we wish you will spend more time to explore the hotel and the city when you back to Shenzhen.

Sincerely,
Hilton Shenzhen Shekou Nanhai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018

I always stay at the Hilton Nanhai Shekou when I am in town on business. It has the best service of any hotel I have stayed in. The beds are super comfortable with luxury linens, the bathrooms are spacious (they have cut down on the amenities though). The food service is expensive but wonderful. Overall it is one of my favorite hotels in China and maybe all of Asia. If you want 5 star service an luxury you will get it here

Room Tip: I like the sea view rooms great views of Hong Kong Bay
  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EileenZeng01, Marketing & Communications Manager at Hilton Shenzhen Shekou Nanhai, responded to this reviewResponded 6 August 2018

Dear David S,

Thank you for choosing to stay at Hilton Shenzhen Shekou Nanhai and reviewing your stay here on TripAdvisor. It is our pleasure to know that you have enjoyed the stay at the hotel and feel pleased by the hotel's location, facilities, service and breakfast. The hotel enjoys great view of Shenzhen bay, and close to the port with ferry to Hong Kong. For the Honors points problem as you mentioned, it is regretful to say that only the direct channel bookings may enjoy the points & stay accumulating, for next time I would recommend you to make the reservation via Hilton websites and Honors APP, there are some promotions only valid on the channel.
Thank you again and we wish you will spend more time to explore the hotel and the city when you back to Shenzhen.

Sincerely,
Hilton Shenzhen Shekou Nanhai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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